Horrific! They trade under Bastion Insurance and Oxford insurance as well as tinhat insurance. They should be charged with fraud and criminal activity!!! AVOID!!!
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See what reviewers are saying
Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... See more
Company replied
Complete and utter con artists! Do NOT INSURE with them. I lost my phone on the 15th October and 4 months later I still don't have a replacement phone. Despite paying my insurance for 2 years and... See more
Company replied
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... See more
Company replied
Company details
Written by the company
At tinhat™ we believe that the best mobile phone insurance shouldn't just be affordable - it should also give you the confidence that should the worst happen you'll get a repair or replacement with no nasty surprises.
Contact info
Oxford Road, OX4 2ER, Oxford, United Kingdom
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
2.9
Average
177 reviews
Hasn’t replied to negative reviews
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Phone am very happy with the service and…
i am very happy with the service and the service i was provided was superd mohammed
17 August 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Andrew,
Thank you for your 5 star review. We are glad you was happy with the service you received. We look forward to speaking to you again.
Tinhat Team
Very pleased with speedy resolution
Very pleased with speedy response, I wasn't able to see a handset that I wanted to insure on their website. Mohammed Khan was a great help and had it appear on the website within the hour! Thank you Tinhat!
11 August 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Raj.
Thank you for your 5 star review. We appreciate your kind words and look forward to providing you a speedy experience again.
Tinhat Team
The representative Mohammed who delta…
The representative Mohammed who delta with my call did so very professionally and in turn got the order for our companies mobile phones
30 July 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Geoff,
Thank you for your 5 star review. We appreciate your positive feedback and look forward to provide a great experience again.
TInhat team
Avtar was very quick and professional…
Avtar was very quick and professional when I wanted to update my policy.
26 July 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you so much for the 5 star review we really appreciate your feedback.
Tinhat Team
Mohammed was extremely quick and…
Mohammed was extremely quick and helpful in assisting me to get things changed over. Thank you!
6 July 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Kiana,
Thank you for your positive feedback. We appreciate your kind words and look forward to providing you an excellent experience again.
Tinhat Team
Simple and easy to deal with
Simple and easy to deal with. Hassle free. Mr Avtar Singh was extremely helpful.
15 June 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you so much for the 5 star review and we are glad that you are pleased with the service you have received today.
The Tinhat Team
Excellent fast service from Avtar
Excellent fast service from Avtar. I have just upgraded my phone and am pleased i am able to stay with TinHat and also that he made the process so easy. Thanks Avtar!
1 June 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Ryan,
Thank you for your 4 Star review. We appreciate your kind words and look forward to helping you again in the future.
Tinhat Team
Great service
Great service, detailed information with loads of other added benefits that other insurance providers aren’t offering.
4 May 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Carol,
Thank you for purchasing Tinhat gadget insurance. We appreciate your 5 star review and look forward to providing you a great service again.
Tinhat Team
Easy to switch phones
Hi Tinhat were very helpful and easy to use to register my new phone to switch from my old out of use phone with no issues.i just needed basic info about the phobe such as a proof of purchase and imei number.
21 April 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Craig,
Thank you for you 5 star review. We appreciate your positive feedback and look forward to providing you a quick and easy service again.
Tinhat Team
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your 5 star review, we appreciate your kind word and look forward to providing you great service again.
Tinhat Team
Fake insurance company
This company is rubbish please don't trust this company is fake they charge you of money the customer services is very rude dodgy peoples working in this company .
RUBBISH RUBBISH RUBBISH .
10 April 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Waqas,
Thank you for your feedback and apologies for the experience you have had in regard to your Tinhat Gadget Insurance policy.
We have looked in to this policy and can confirm that your claim was declined in line with the terms and conditions you have signed for. This is an unfortunate event however if you feel there is any further assistance you require on your claim, please contact the claims team.
Email: gadgetclaims@davies-group.com.
Telephone 0345 074 4810. The call centre is open from 8:30 am to 6:30 pm Monday to Friday, and from 8:30 am to 1:00 pm on Saturday.
Thanks Tinhat Team
Fairly impersonal
Fairly impersonal. Called to cancel today. Seemed overpriced considering that two years premium would cover the phone cost on Music Magpie’s trade in value.
25 March 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Denny,
Thank you for your feedback.
We are sorry to hear you called to cancel.
Our premiums are based on the current market value of the handset. If you would like to discuss this further, please do not hesitate to get in touch on 01865 818923.
Tinhat Team
Good customer service
I tried to contact Tinhat this morning but kept being cut off .After leaving an email Muhammad rang me back shortly and made sure I had all the help I needed thanks again Muhammed
19 March 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Lara,
Thank you for your 5 star review .We appreciate your kind words and look forward to providing you a great experience again.
Tinhat Team
I had taken out this Insurnace for my…
I had taken out this Insurnace for my husband’s phone, since 2019 no problems so far and told be that they would be reducing the DD by £1.00 which makes a difference but as he has brought a new phone it’s £8.99 which still is not bad.
9 March 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your 3 star review.
We appreciate your positive feedback and look forward to speaking you again.
Tinhat Team
Brilliant mobile phone insurance company
I took out this Mobile Phone Insurance for my son. I have had no problems, just had to cancel as he has now got a different phone.
25 February 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your 5 star review.
We appreciate your kind words and look forward to providing you insurance again.
Tinhat Team
Fantastic service from Mohammed
Fantastic service from Mohammed. Very knowledgable and explained everything throughly. Very helpful.
Mohammed got me the best price out of all the gadget insurance!
Very happy customer!!
17 February 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Claire
Thank you for your review and we appreciate you choosing Tinhat Gadget Insurance.
Kind regards
The Tinhat Team
I think the tinhat they were really…
I think the tinhat they were really helpful and they given me information about my insurance and they really helpful change my payment date etc they given me right information and date and how much think so poilte to me and letting me know by email
15 February 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Sarah,
Thank you for your 5 star review.
We appreciate your kind words and look forward to providing you a great customer experience again.
Tinhat Team
One Phone Call Achieves Resolution.....how often does that happen!!!
Smooth, efficient, professional customer service from Avtar today when I called to make amendments to my policies. All done in one phone call as he was prepared to wait for accompanying ID documents to arrive by email whilst on the call. He's a credit to you TinHat!! Thanks :)
8 February 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Dear Jane,
Thank you for you 5 Star review we appreciate your kind words and look forward to providing you a great experience again.
Tinhat Team
Excellent Service
Having upgraded my phone over the weekend, I had reason to contact TinHat today to amend my policy. Process was simple and was completed within minutes. Thanks to Avtar for his assistance.
1 February 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for the 5 star review. We appreciate your positive feedback and look forward to speaking you again.
Tinhat Team
Great
Great, fast service changed my insurance over straight away and very helpful. Have used Tin hat for the last 2 years and won’t use anyone else!
25 January 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your 5 star review we appreciate your kind words and look forward to keep on providing you great service.
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