Horrific! They trade under Bastion Insurance and Oxford insurance as well as tinhat insurance. They should be charged with fraud and criminal activity!!! AVOID!!!
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See what reviewers are saying
Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... See more
Company replied
Complete and utter con artists! Do NOT INSURE with them. I lost my phone on the 15th October and 4 months later I still don't have a replacement phone. Despite paying my insurance for 2 years and... See more
Company replied
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... See more
Company replied
Company details
Written by the company
At tinhat™ we believe that the best mobile phone insurance shouldn't just be affordable - it should also give you the confidence that should the worst happen you'll get a repair or replacement with no nasty surprises.
Contact info
Oxford Road, OX4 2ER, Oxford, United Kingdom
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
2.9
Average
177 reviews
Hasn’t replied to negative reviews
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Helpful and friendly service
I received very helpful and prompt service from Muhammed Khan. He answered all my questions via e-mail and was very clear and patient with me! Brilliant service.
4 March 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your 5 star review. We appreciate your kind feedback and look forward to providing you a brilliant service again.
Tinhat Team
Very helpful
So, I spoke to Mo on the phone who was very helpful and gave me a quick summary of my policy concerning items insured with company.
9 February 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Louis.
Thank you for your positive feedback. We look forward to providing you a great experience again.
Tinhat Team
Excellent service and very helpful!
8 February 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your 5 star review we appreciate your kind words. We look forward to providing you a excellent service again
Tinhat Team
Great service 😀
I have recently changed my policy to cover a new handset. Mohammed was very efficient in dealing with my initial query and changing over the policy. Great service 😀
11 January 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your amazing feedback. We look forward to providing you a great experience again.
Tinhat Team
Excellent service
Avtar responded very quickly and got my new policy up and running. Excellent service.
7 January 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you so much for your 5 star review we really appreciate your feedback.
The Tinhat Team
I needed to add a 2nd Switch (Oled) to…
I needed to add a 2nd Switch (Oled) to my recent Switch Console Insurance with Tinhat and spoke to a very pleasant guy Mohammed who dealt with my enquiry efficiently and added the 2nd Switch within minutes even though the Oled Switch is a new model in the Nintendo Stable...I am happy with the price and safe in the knowledge that my Consoles are covered in case of any Damage! Well recommended 👌 for Switch Cover!
7 January 2022
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for you 5 star review. We appreciate your kind words and look forward to providing you a great experience again.
Tinhat Team
I’ve had Tinhat insurance for a couple…
I’ve had Tinhat insurance for a couple of years now and as I upgrade my mobile I simply contact them to change the policy details and my policy is then renewed to cover my new phone. It’s a friendly, efficient service with a competitive price.
29 December 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your 5 star review. We appreciate your kind words and look forward to bringing you a great experience again.
Tinhat Team
Excellent
Excellent, friendly and incredibly fast support by Mohammed.
6 December 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your positive feedback. We look forward to providing you a fast supportive service again.
Tinhat Team
I was pleased that with the smooth…
I was pleased that with the smooth introduction for my new policy for the New OnePlus Nord I have acquired. I was easily guided through the terms of the said policy.
As a previous policy holder I was treated with respect, being most satisfied with the service provided.
Regards Nicholas Andrew Carter.
24 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you for your 5 star review we really appreciate your feedback.
Thanks
The Tinhat Team
Excellent service from mohammed and tin…
Excellent service from mohammed and tin hat insurance were fantastic and very reasonably priced
Claims handled quick and efficient
Thank you
18 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for the 5 star review. We appreciate your kind words and look forward to providing you an amazing experience again.
Tinhat Team
3years with tinhat
3years with tinhat, Amazing service specially from Mohammed Kahn👌🏿
15 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Micheal,
Thank you for your feedback and being our customer we appreciate your feedback and look forward to providing you a great service again,
Tinhat Team
Fast, polite and efficient service from Mohammed today. Thank you.
Fast, polite and e
15 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Thank you for your positive feedback. We appreciate your kind words and look forward to assisting you again.
Tinhat Team
Efficient and friendly service
Helpful, efficient and friendly service. Policy updated very quickly with no issues. Thank you :)
12 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your positive feedback. We appreciate your kind words and look forward to providing you a great experience again.
Tinhat Team
Amazing
The phone cut off a few times (error my end) but Mohammed phoned back every time. This is so helpful and very unseen, usually once it cuts off they finish with you and never heard again from them. Very friendly service and professional. Would use again
9 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Megan,
Thank you for your 5 star review. We appreciate your positive feedback and look forward to providing you a great experience again.
Tinhat team
Claim success!
At first my claim was rejected, and I had a lot of trouble getting hold of the right people to sort out my claim. However, when I spoke to Avtar Singh, he was helpful, proactive and he listened and responded brilliantly to my problem. My claim is now going forward quickly, due to his fantastic input. I am so grateful to him and to TinHat for solving my insurance needs. I will continue to use TinHat (I’ve been with them for 8 years).
4 November 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi,
Thank you for your positive feedback. We are so happy we could help resolve your claim and look forward to providing you a great experience again.
Tinhat Team
Avtar professional!!!
Avtar was very quick and professional, I upgraded my phone and switched over my insurance 😀
18 October 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you so much for your 5 star review and positive feedback.
The Tinhat Team
I HAVE BEEN WITH TIN HAT FOR A COUPLE…
I HAVE BEEN WITH TIN HAT FOR A COUPLE OF YEARS NOW AND HAVE JUST HAD A UPGRADE. I SPOKE WITH MUHAMMAD TO CHANGE OVER TO MY NEW PHONE.HE WAS PROFESIONAL AND FRIENDLY AND I WAS SOON SORTED OUT.
12 October 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Dennis,
Thank you for your 5 star review. We are pleased you are happy with service provided to you and look forward to providing you a great experience again.
Tinhat Team
Great customer service thank you so…
Great customer service thank you so much very helpful
7 October 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi
Thank you so much for your 5 star review and feedback.
We are glad that you are happy with the service you received today.
Thank you
The Tinhat Team
Very happy with the service.
Very happy with the service.
Mohammed was polite and efficient.
21 September 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hi Richard,
Thank you for your positive feedback we appreciate your kind words and look forward to providing you a great customer journey again.
Tinhat Team
Excellent service
Excellent service. A quick email asking for an addition to my insurance and I had speedy responses and all sorted within an hour.
Highly recommend
7 September 2021
Unprompted review
Reply from tinhat™ Mobile Insurance
Hello
Thank you so much for your 5 Star Review we really appreciate your feedback.
The Tinhat Team
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