tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. #68 of 93 best companies in Hardware Shop

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent. Came back to me with a response to my question, Good pricing, although the delivery is expensive, but excellent service from DPD at least.

23 June 2025
Rated 3 out of 5 stars

Long wait for email confirmation order…

Long wait for email confirmation order was ready had to ring up the Lichfield office. When collecting my order there was no opperative about for 20 minutes

23 June 2025
tippers.com logo

Reply from tippers.com

Hi Alan, thank you for leaving your review. We can confirm that the email containing your collection code was sent within 32 minutes of placing your order, which was well within the 1 hour target we aim for. We apologise for the experience in the yard, we will investigate this to ensure it doesn't happen again. Many thanks.

Rated 5 out of 5 stars

Great service

Easy to use website and very fast turnaround. Collection was simple and staff very helpful. First time I have used Tipoers but am sure i will use again.

24 June 2025
Rated 1 out of 5 stars

Absolute shiteshow of a shambles set up…

Absolute shiteshow of a shambles set up here, literally cannot organise a pissup in a brewery. Ordered two packs of buff slabs on same day delivery from the stoke on trent branch. First of all they sent out two packs of grey slabs. Then the next they swapped the grey slabs for buff ones, but whichever plonker operator was on the Hiab decided it would be a good idea to clamp the pack long ways, in the process crushing, cracking and breaking literally every single slab in both packs. I went in and requested they swap the slabs over and remove the broken ones, only to get a phone call from my customer telling me that they had dropped of the second lot of replacement slabs and left the 66 old broken ones there also. So far they've cost me 3 days work and made me look like a f#';., novice with my customer. On top of that a complete failure and lack of communication. I was supposed to be called when the first delivery was on route so I could be there to supervise it, I got a call from the driver when he was on site and i was an hour away from the location. Since then at every stage of this complete balls up I've asked to be called and my number was taken and was told I would be informed when deliveries were going out etc and not once has anybody called.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Nuneaton tippers have been great…

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team great manner, knowledge and understanding. Roy our delivery driver we have had more than once and every time. He is very helpful, friendly, treats our materials with care and attention from start to finish. We will continue to shop here and advise others to give them a try too.

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Attentiveness in store required

Quick and easy purchase on the website, but you get to the store in Lichfield, walk in and wait for 10 minutes to be seen at the click and collect counter, then to be told to drive under the cover in the yard, then wait for someone to come along, luckily the loader was very friendly and helpful.

24 May 2025

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