tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. #68 of 93 best companies in Hardware Shop

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

So angry

Had a phone call from them today saying they have over run on the delivery and wont be coming I explained i had rang in the morning to find what time my delivery was as I had lads coming after work at 5 to finish off our drive as I have tarmac coming on Saturday Tippers have now cost me a team of 4 blokes wages and I can't get my drive finished now for another week.There are many other companies out there and local but I chose them what a mistake that was

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, delivered damaged goods, when replacement in stock they couldn’t be bothered to deliver it, even though I’m only half a mile from depot. Finally got a refund after a month. Zero communication throughout. Avoid !! ( they did not contact me to deliver the replacement, they contacted me to tell me they could not fit in my delivery, that’s why I asked for a refund)

21 April 2025
tippers.com logo

Reply from tippers.com

Hi John, we're sorry you felt the need to leave a negative review. We have spoken to the branch who have advised that they confirmed the first items were delivered damaged and offered a replacement. They attempted to call you to arrange delivery of replacements, however we didn't have any communication from yourself until your request for a refund.

Rated 5 out of 5 stars

Shipston branch went the extra mile !

Shipston branch went the extra mile !
Very friendly staff .competitive pricing.
Would highly recommend this company.

9 May 2025
Unprompted review
tippers.com logo

Reply from tippers.com

Thank you for your kind review and custom! Your feedback has been passed onto the Shipston branch team.

Rated 5 out of 5 stars

Good price

Good price, punctual delivery.

22 April 2025
tippers.com logo

Reply from tippers.com

Thank you for your kind review and custom! Your feedback has been passed onto your local branch team.

Rated 1 out of 5 stars

Ordered on line was told a delivery…

Ordered on line was told a delivery date phoned on the morning didn’t have the correct product even though I had confirmation

21 April 2025
tippers.com logo

Reply from tippers.com

Hi Jonathan, we're sorry you felt the need to leave a 1* review. The product you ordered was out of stock at your local branch and an alternative product to the same specification was offered.

Rated 5 out of 5 stars

Very pleased good communication

Very pleased good communication
Delivery was completed no problems.
Very well priced and well packaged
Will use again

25 March 2025
tippers.com logo

Reply from tippers.com

Thank you for your kind review and custom!

Rated 5 out of 5 stars

Delivered correctly

I recently purchased 8 bags of type 1 MOT. Delivery to my address is always to the rear of the property and just for once the driver actually read his notes and came to the rear of the property instead of the front. The efficiency and professionalism of the driver was 1st class the only drawback is they cannot give you an estimated time of delivery it's either AM or PM meaning you do have to wait at home for them. The driver placed the bags exactly where I wanted them with ease I shall definitely be using them again as their prices are very competitive.

30 January 2025

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