Pretty badly designed app and very high share of flaky/suss users. Despite being forced to pay a “Safe transaction” fee, Tise has no viable way of sorting disputes. If you get screwed over you’re basi... See more
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Just sold 1 item on Tise. It was easy and smooth. Plus point is that commission fee is reasonable. UPDATE: after your sale is completed, it takes 6 business days to receive your payout. Therefore,... See more
Company replied
I had a great experience selling on Tise. I only sold one item so far, but the whole process went smoothly. I've had some trouble uploading and updating my posted items, but after the newest update, e... See more
Company replied
Have tried to get in touch with someone in customer service over a week now, no response. It’s ridiculous to pay extra buyers fee and then when you get a problem there’s absolutely no one to help yo... See more
Company replied
Company details
- Secondhand Shop
- Children's clothes shop
- Men's clothes shop
- Online marketplace
- Vintage Clothing Shop
- Ladies' clothes shop
Written by the company
Tise er en app hvor du kan købe og sælge secondhand fashion. Målet med Tise er at gøre det nemmere, sjovere og mere inspirerende at købe og sælge brugte items. Tise fællesskabet er vokset siden lanceringen for over 10 år siden, og findes nu både i Norge, Sverige, Danmark og Finland, hvilket gør det til det største fællesskab for køb og videresalg af secondhand mode i Norden. Hos Tise har vi stort fokus på at skabe et trygt sted at handle, hvilket vi sikrer gennem vores eget betalingssystem, der beskytter dine køb. Samtidig er bæredygtighed en kerneværdi for os, og vi arbejder målrettet på at bidrage til en mere bæredygtig tøjindustri. Der er altid masser af gode fund at gøre på Tise, og vi håber at se dig derinde! 💚
Tise
Written by the company
Contact info
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I can’t believe
I can’t believe , that after one and a half of week the customer service are just dead end .
I received the bag , which are not as described , particularly each corner of it was damaged . It was been hidden in photos and in description as well .
I tried to solve the issue with a seller and she decline to pay money back , so I can send the bag which is not as described back .
Customer service is just useless , so think twice before buy something on Tise trough they payment method , it’s a SCAM .
They don’t wanna solve our anything .
I can give 0 star if I can .
22 May 2025
Unprompted review
Reply from Tise
Hi Leila,
Thank you for reaching out. We are sorry to hear about your experience.
If you experience that the item does not live up to what the seller has described, you can report an error with the purchase within 24 hours. This is done in the chat between you and the seller. The report will then be sent to our specialists, who will take a look at the case. You are welcome to contact our customer service, who will investigate the case again.
Best regards,
Olivia from Tise
Great concept that works very frictionless
Great app for shopping refurbished clothing. It is easy and frictionless to sell and buy.
22 March 2025
Reply from Tise
Hi Julie,
Thank you very much for your nice review! We are happy to hear 🫶🏼
Have a great day!
The best regards,
Olivia from Tise
The worst system ever
The worst system ever, their A.I. is a prime example why we still needs humans beings in this world.
Horrible, ignorant live support, they don't care about your problems, no eager to help.
3 March 2025
Unprompted review
Reply from Tise
Hi Jon,
We apologize for hearing that you did not receive the help from us that you should have in this situation. We would like to investigate the case further. If you can update your username in the review here or contact our support again, we will look into it.
Best regards,
Olivia from Tise
I worked hard for two years building up…
I worked hard for two years building up my account and sold over 40 high-end pieces. I took a chance by listing a replica item, but I made sure to clearly state it was a replica in the description. The next day, without any prior warning, my account was banned. I reached out to ask why I lost access to my account, and they told me it was because I violated the rules by selling replicas, something I wasn’t aware was prohibited. It’s incredibly frustrating, especially after putting so much effort into building that account. I just wish there had been more communication about the rules, so I could have avoided this situation.
20 February 2025
Unprompted review
Reply from Tise
Hi,
When creating a profile with us, you also confirm that you have read and accepted our guidelines, and we expect them to be followed. If you have any questions about a suspension, you can send an email to consumer-safety@tise.com with the email address associated with your Tise account.
Best regards,
Olivia from Tise
I worked hard for two years building up…
I worked hard for two years building up my account and sold over 40 high-end pieces. I took a chance by listing a replica item, but I made sure to clearly state it was a replica in the description. The next day, without any prior warning, my account was banned. I reached out to ask why I lost access to my account, and they told me it was because I violated the rules by selling replicas, something I wasn’t aware was prohibited. It’s incredibly frustrating, especially after putting so much effort into building that account. I just wish there had been more communication about the rules, so I could have avoided this situation.
22 February 2025
Reply from Tise
Hi,
When creating a profile with us, you also confirm that you have read and accepted our guidelines, and we expect them to be followed. If you have any questions about a suspension, you can send an email to consumer-safety@tise.com with the email address associated with your Tise account.
Best regards,
Olivia from Tise
Hellooo can someone from the customer…
Hellooo can someone from the customer support respond to me please?
@kocourmiikes is my username
31 January 2025
Unprompted review
Reply from Tise
Hi Michaela,
Thanks for reaching out. I see that you have already been in contact with us. If you still need help, please feel free to contact us again.
Best regards,
Olivia from Tise
Yndlings secondhand app!
29 January 2025
Unprompted review
Reply from Tise
Hej Rikke,
Tak for din fine anmeldelse, det glæder os meget at høre vi er din yndlings secondhand app🫶🏼
God dag!
Bedste hilsner,
Olivia fra Tise
Reply from Tise
Hi Dayana!
Thank you very much for the great review! We are pleased to hear that you had a good experience with shopping at Tise 💚
Have a great day!
Best regards,
Olivia from Tise
Non-existent customer support
Non-existent customer support. I am trying to verify account for over 2 months now, and the chats are closed by bots because I haven't replied to the support, while they didn't send any messages to me. The story repeated over 3 times already
4 December 2024
Unprompted review
Reply from Tise
Hi Anna,
Thank you for reaching out. I'm sorry to hear that you've had trouble verifying your profile. If you can update your username in the review here or contact our customer support, we will take a closer look at it.
Best regards,
Olivia from Tise
Reply from Tise
Hi,
Thank you very much for your nice review!
Have a nice day.
The best regards,
Olivia from Tise
Return my 379kr please
I have 379kr , who is not refused to mene y’et, from a buy d. 29/10 om af Fjællræven, Kænken
Wil you please return this money, Think you
Other packed, come to men as Well
4 November 2024
Reply from Tise
Hi Eva-Louise,
We see that some of our danish users experience long reservation times, which is something that depends on the individual bank.
Please contact our support and we will help you.
Best regards,
Olivia from Tise
Very poor (or inexistant?) customer service
Very poor (or inexistant?) customer support! I wrote an email to them over a month ago because I cannot use the chat on the app, and I still do not have received any answer. This has led to cancel bids because I wasn’t able to answer to the other part.
Today, I experienced a second negative part of it : after paying 99 NOK directly to Tise in post, for only very small baby clothes that could almost fit in an envelope, I receive a message that I should pick up the package 20 min from home… in Oslo! I thought by paying so much to Tise, it would be delivered home.
17 October 2024
Unprompted review
Reply from Tise
Hi Cecile,
Thank you for your review. We are sorry to hear that you did not get the help you needed. To fully use your profile, your identity must be verified. This is an important security measure to ensure our platform is a safe place to trade.
In relation to the delivery of your package, it is the user's responsibility to ensure that the correct address is registered on the account. If you have entered the correct address and the package was still delivered incorrectly, we would very much like to encourage you to contact our customer service. We will do our best to help you with this situation.
Best regards,
Olivia from Tise
Reply from Tise
Hi Emilie,
Thank you very much for your nice review!
We hope that you will continue to enjoy shopping at Tise!
Have a nice day🫶🏼
Best regards,
Olivia from Tise
Just the worst customer experience!
Horrible customer experience!! Upsetting really. Trying to list an authentic designer item with all proof of authenticity and they ban me based in their “automated” process. No real responses what so ever, so slow. Really just rude and disappointing. My advise is use Tise instead, don’t bother with Vinted. Also can see they have fakes on sale on the app so should consider their process from that perspective too - doesn’t seem to work that well.
27 September 2024
Unprompted review
Reply from Tise
Hi Sara,
Sorry to hear that you had a bad experience. Just so you know this is Tise, you have reviewed. We are happy to hear that you recommend using Tise.
We hope that you will continue to enjoy shopping at Tise!
The best regards,
Olivia from Tise
Best Second Hand app!
A great second hand/vintage app which I would pick over any store!
13 September 2024
Reply from Tise
Hi Maja,
Thank you very much for your nice review!
We are happy to hear that you like shopping at Tise 💚
Have a nice day!
Best regards,
Olivia from Tise
One star is a FAVOUR
One star is a FAVOUR! Horrible customer service, have been sending emails and chats and no one is getting back to me. Cannot get my money back from an item that a seller haven’t event sent! Do yourself a favour and don’t sell or buy anything from Tise , use FINN
9 August 2024
Unprompted review
Reply from Tise
Hello Olja,
Thank you for your feedback, and I am very sorry to hear about your experience. We are always working to improve our customer service and payment system, so we can ensure a better experience in the future. I have looked into the case and can see that you have been in contact with my colleague and the issue has been resolved. If you have any further questions regarding the case, I would suggest that you contact our customer service team so that we can help you.
Best regards,
Olivia from Tise
Issues with fraud
Overall nice to have a place to sell and buy second hand, especially with a good platform and payment&shipping options. However, with the latest sale noticed a huge problem with the platform enabling fraud! Sold and item through the app with the tise payment solution, but so that we agreed with the buyer to meet instead of shipping the item through mail. After we met, the buyer did not mark the item as received and ended up getting their money back. I as a seller was left to a situation where I had given the sold item to the buyer, but never received the payment. Worst part was, that when I contacted the Tise customer support, they did nothing to help (and took super long to even answer)!! So please be careful in these kind of situations!
27 July 2024
Unprompted review
Reply from Tise
Hi Aline,
Thank you for your feedback. We’re really sorry to hear about your experience and understand your frustration. We take issues like this very seriously and are always working to improve. Your comments help us to make things better, and we’ll be looking into this further. If you have any more details or need further assistance, please let us know.
Best,
Sara from Tise
Very friendly and the result is good
26 July 2024
Reply from Tise
Hi Ohto,
Thank you very much for your nice review! 💚
If you have any further questions or need help in the future, you are always welcome to contact us.
We hope that you will continue to enjoy shopping at Tise!
Best regards,
Olivia from Tise
Reply from Tise
Hi Eirik!
Thanks for this nice review. We really appreciate that!
Thank you for using Tise and contributing to making the world a greener place - one step at a time 💚♻️🙏
Best regards,
Olivia from Tise
Reply from Tise
Hi Karoline,
Thank you so much for your review! We're thrilled to hear that you are satisfied with our service. Your feedback means a lot to us.
If you have any questions or need further assistance, please feel free to reach out to us anytime.
Best regards,
Sara from Tise
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