Pretty badly designed app and very high share of flaky/suss users. Despite being forced to pay a “Safe transaction” fee, Tise has no viable way of sorting disputes. If you get screwed over you’re basi... See more
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Just sold 1 item on Tise. It was easy and smooth. Plus point is that commission fee is reasonable. UPDATE: after your sale is completed, it takes 6 business days to receive your payout. Therefore,... See more
Company replied
I had a great experience selling on Tise. I only sold one item so far, but the whole process went smoothly. I've had some trouble uploading and updating my posted items, but after the newest update, e... See more
Company replied
Have tried to get in touch with someone in customer service over a week now, no response. It’s ridiculous to pay extra buyers fee and then when you get a problem there’s absolutely no one to help yo... See more
Company replied
Company details
- Secondhand Shop
- Children's clothes shop
- Men's clothes shop
- Online marketplace
- Vintage Clothing Shop
- Ladies' clothes shop
Written by the company
Tise er en app hvor du kan købe og sælge secondhand fashion. Målet med Tise er at gøre det nemmere, sjovere og mere inspirerende at købe og sælge brugte items. Tise fællesskabet er vokset siden lanceringen for over 10 år siden, og findes nu både i Norge, Sverige, Danmark og Finland, hvilket gør det til det største fællesskab for køb og videresalg af secondhand mode i Norden. Hos Tise har vi stort fokus på at skabe et trygt sted at handle, hvilket vi sikrer gennem vores eget betalingssystem, der beskytter dine køb. Samtidig er bæredygtighed en kerneværdi for os, og vi arbejder målrettet på at bidrage til en mere bæredygtig tøjindustri. Der er altid masser af gode fund at gøre på Tise, og vi håber at se dig derinde! 💚
Tise
Written by the company
Contact info
3.4
Average
2K reviews
Asks customers to review
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I sold a bag on tise and i still havent…
I sold a bag on tise and i still havent gotten my money after 5 days and its marked as “paid” on the app. And i tried tise support but didnt help. So they’re obviously scamming me
8 May 2023
Unprompted review
Reply from Tise
Hi Eva,
We apologize for the delay in receiving your payment for the sold bag on Tise. We understand how frustrating this can be, and we want to assure you that we take these matters seriously.
Sometimes, delays in payment can occur due to various factors such as banking processes or technical issues. However, we are committed to resolving this issue for you as quickly as possible.
We kindly ask you to provide us with more details about the transaction, including the order number and any relevant information, through our customer support channel. Our team will investigate the matter thoroughly and work towards resolving it promptly.
We assure you that we are not involved in any fraudulent activities or intentionally withholding payments. Our goal is to provide a safe and reliable platform for buying and selling, and we value our users' trust.
Once again, we apologize for the inconvenience you have experienced, and we appreciate your patience while we address this matter. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sara from Tise
Can't access my account
Can't access my account! I have cleared my browser's cookies which caused me to log out of my account on tise.That makes sense.BUT! When I try to log into my account, I see this message "Please use our app to log in, or log in with Facebook or Sign in with Apple". I'm sure the username and password are correct.
What the hell?! I'm more comfortable using Tise on my computer. Why can't I do that?!
6 May 2023
Unprompted review
Reply from Tise
Hi Kevin,
We apologize for the inconvenience you're experiencing with accessing your account. We understand your preference for using Tise on your computer and we're here to assist you.
If you're facing difficulties logging in through the suggested methods, we recommend reaching out to our customer support team for further assistance. They will be able to guide you through the login process and help resolve any account access issues you may be facing.
Thank you for your understanding and patience. We appreciate your support as we strive to provide the best user experience possible.
Best regards,
Sara from Tise
I had a great experience selling on Tise
I had a great experience selling on Tise. I only sold one item so far, but the whole process went smoothly. I've had some trouble uploading and updating my posted items, but after the newest update, eveything went back to normal. Highly recommend!
30 April 2023
Reply from Tise
Hi Natalie!
Thank you for leaving this review. We're happy that our recent update resolved the problems you encountered and that you found our platform user-friendly. Your feedback motivates us to continue delivering an exceptional service.
We wish you a wonderful day!
Best,
Sara from Tise
Reply from Tise
Hej Laura 👋
Tak for denne fine anmeldelse.
Vi ønsker dig en god dag 💚♻️🙏
De bedste hilsner,
Sara fra Tise
great thanks!
25 April 2023
Reply from Tise
Hi Maddy 👋
Thank you for leaving this wonderful review!
We are happy to have you on the Tise-Team 💚♻️🙏
Best,
Sara from Tise
Best app
Best app! Sold many clothes over the years, very clear process and so much choice!
25 April 2023
Reply from Tise
Hi Maud 👋
Thank you for leaving this wonderful review!
We are happy to have you on the Tise-Team 💚♻️🙏
Best,
Sara from Tise
Reply from Tise
Hej Sara 👋
Tak for denne fine anmeldelse.
Vi ønsker dig en god dag 💚♻️🙏
De bedste hilsner,
Sara fra Tise
Great User experience!
24 April 2023
Reply from Tise
Hi Annkathrin 👋
Thank you so much for leaving this wonderful review!
We are happy to have you on the Tise-Team 💚♻️🙏
Have a nice day!
Best,
Sara from Tise
Very good service
The whole transaction was very fast and it is very easy to do. I delivered the package the day after I got the offer and it arrived in 2-3 days, so I could have the money pretty quickly.
I like that they offer protection for both the buyer and the seller because it allows you to trust the process.
It is very comfortable to just bring the package to the delivery point and "forget about it".
22 March 2023
Reply from Tise
Hi Irene 👋
Thank you so much for leaving this nice review. We really appreciate that!
We wish you a wonderful day 💚🙌♻️
Best,
Sara from the Tise-team
Reply from Tise
Hej 👋
Mange, mange tak for denne fine anmeldelse. Den sætter vi stor pris på!
Tusind tak for at du bruger Tise og bidrager med at gøre verden til et grønnere sted - ét skridt ad gangen 💚♻️🙏
De bedste hilsner,
Sara fra Tise
Reply from Tise
Hi Monica 👋
Thank you so much for leaving this nice review.
We really appreciate that!
We wish you a wonderful day.💚🙌♻️
Best,
Sara from Tise
Allows for fraud
Allows for fraud. Happened to me instantly. Very unsafe app asking a lot of personal data and allowing for scam.
16 January 2023
Unprompted review
Reply from Tise
Hi Valia,
Thank you for your review and for reaching out when you have something on your mind.
We are very sorry to hear that you have had some bad experiences at Tise.
The method that you refer to is not real and indicates attempted fraud. We have systems and routines that work to stop users with bad intentions. Unfortunately, these users can be very strategic in their ways of avoiding our blockages in our system, and we are therefore continuously working to strengthen our tools.
As this is a matter related to security at Tise, you are more than welcome to contact our Consumer Safety team by sending an inquiry via our contact form on our website (https://support.tise.com/hc/da/requests/new ) and they will take a look at your case.
Select "Safety at Tise" and remember to enter your registered email address at Tise when you submit your inquiry.
Have a nice day!
Sara // Tise
Reply from Tise
Hi Veera 👋
Thank you so much for leaving this nice review. It means the world!
We are so happy to hear that you enjoy our platform and we want to thank you for being a part of Tise 💚
Have an amazing day!
Sara // Tise
Not good
Customer service does not respond, even though it was supposed to respond within 24 hours.
Case number: 349334
1 December 2022
Unprompted review
Reply from Tise
Hi Jonna!
Thank you for reaching out.
We are sorry to hear that our customer support does not live up to your expectations. Due to high demand, the response time can in periods be longer than usual. But we strive to answer all our users as quick as possible.
Can you please update this review with your case-number, and I will take a look your case.
Have a wonderful day!
Best,
Sara / Tise
Unhappy
as soon as someone placed an order, they started sending me sms from dao, with a link where I had to give all the bank numbers, it didn't even take 3 minutes for them to hack me, luckily I called the bank and it was true that someone else had access to logged into my bank account, they immediately blocked it. Please don't fall prey to these sites because you will end up getting hacked.
3 December 2022
Unprompted review
Reply from Tise
Hi Shahe,
Thank you for leaving this review.
We are sorry to hear that you had a bad experience on Tise.
The method that you refer to is not real and indicates attempted fraud. We have systems and routines that work to stop users with bad intentions. Unfortunately these users can be very strategic in their ways of avoiding our blockages in the system and we are therefore continuously working to strengthen our tools.
The information you have been given shows that you have been misled into thinking the shipment goes through our payment system at Tise but the difference is that you have been presented with a link and taken outside of our payment solution.
As this is a matter related to safety at Tise, you must contact our Consumer Safety team by sending an inquiry through our contact form on our website (https://support.tise.com/hc/da/requests/new ) so they can investigate the matter further.
Select "Safety at Tise" and remember to enter your registered email address at Tise when you submit your inquiry.
I wish you a good day.
Best Sara / Customer Support
An absolute disaster from the seller's…
An absolute disaster from the seller's perspective! At the first glance, the app looks very stylish, with a great user interface and experience. I was very happy to sell my first items on the platform - the process was easy, I just had to accept incoming bids from buyers and instantly received shipping codes, so I could dispatch the items without even communicating with buyers. I was charged some small fees from Tise for "seller protection" and was ensured i the app that buyers are taking case of the shipping costs. After some time I started to get invoices to my mail from the postal service, stating that my packages were too big and now I have to pay extra (which, combined with admin costs almost equaled to what I earn from selling the items!). Apparently, I was supposed to "miss the shipping deadlines" if I noticed that packages are larger than certain dimensions (this is stated in their customer support article) and simply not to ship the items, which sounds as an utter nonsense to me, affecting my seller's ratings, and not even telling me, the seller, what to do next.
Obviously, buyers are not able to choose the right parcel size because 1. they don't know the dimensions, and 2. they will always choose the cheapest option. The worst thing is that such system allows buyers to "get away" with cheaper shipping prices which have to be covered by the sellers at the end of the day and this is very demotivating to sell anything on the platform.
And this is a very easy problem to fix from the UE perspective - just add an option to choose the size of the package when adding a new listing, and not allow buyers to choose the size. But it looks like creators don't care about that so i don't recommend selling on the platform, unless you want to end up with giving you stuff away for free!
6 May 2022
Unprompted review
Reply from Tise
Dear Vaida,
Thank you so much for taking the time to write this review. We will use your feedback to improve Tise and make our platform better.
When a shipment is created on Tise the specifications for the package are presented both in the chat before accepting the bid and is stated in our terms of use. If a package is bigger or weighs more than the specifications, you will receive an invoice from posten which is what happened in your case. The carrier’s guidelines will be followed when using their service and the shipment will still be completed but in accordance with Postens terms and conditions.
I can understand the frustrations these extra expenses may cause and I will forward your feedback to our tech and production team, where we will see what changes need to be made to secure the best user experience going forward.
I wish you a nice day and I hope you are still open to give Tise a second chance and stay with us.
Best Sara / Customer Support
I made few purchases from the app while…
I made few purchases from the app while they had free shipping. However, 2 purchases were bad, one incorrect size, the other horrible quality. I opened a case for a customer service. First thing they say is to contact seller. I tried contacting seller and got nowhere and in the meantime the time that Tise provided for "resolving the conflicts" with the seller, ran out. I think Tise should not ask customers to deal about the issue with the seller first but try to help right away. If someone made a purchase where the seller lied, the last thing you want is to have to contact the seller again and argue about items.
3 May 2022
Unprompted review
Reply from Tise
Hi Susana,
Thank you so much for taking the time to write this review. We will use your feedback to improve Tise and make our platform better.
I am so sorry to hear that you have had some bad experiences using Tise. When an item has been reported in our app, you are given some different options in regards to resolving the situation. We always encourage our users to engage in a dialogue with the other party to see if you can come to an agreement together. This is not a demand from our side but merely a suggestion that we have found to be productive in most situations.
In the email you received from us after you reported an issue with an item, it is stated that you have 72 hours to get back to us with an update on the situation or the entire amount will be paid to the seller in accordance with our user agreement.
I hope this clarifies what happened in these situations. You are more than welcome to contact us again on the following email safepayment@tise.com if you have any further questions.
I wish you all the best.
Sara / Customer Support
Just sold 1 item on Tise
Just sold 1 item on Tise. It was easy and smooth. Plus point is that commission fee is reasonable.
UPDATE: after your sale is completed, it takes 6 business days to receive your payout. Therefore, one star is taken away. Tise should consider replacing Stripe with faster banking service.
25 April 2022
Unprompted review
Reply from Tise
Hi Hanna. <3
Thank you so much for the positive review. We really appreciate it.
We're so happy to have you onboard at Tise!
Have an amazing day.
BEST Sara / Customer Support
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