The earrings are really nice quality metal. The titanium doesn't stain at all. But the hanging dimante attachment is a bit loose so has fallen out of one of my earrings. Overall though really affordab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Love the titanium jewelled rings I received. Slight hiccup with one ring as wrong item sent initially, but was rectified swiftly and paid postage label sent to return incorrect item. Swift communicati... See more
Company replied
Quick delivery which unlike other Sellers is free post. My purchase was delivered in secure packaging and in perfect condition. Very pleased with my good quality earrings which I purchased at an affor... See more
Company replied
On family recommendation I chose a pair of earrings for my granddaughter’s 18 th birthday. They arrived promptly, well packaged, without fuss and are beautiful. Just what I was looking for. I was regu... See more
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Company details
Written by the company
With over 20 years of experience, Tish Lyon combines craftsmanship and creativity to offer stylish and timeless pieces. Our mission is to modernise the ear styling movement, making luxury accessible without compromising on comfort or style.
Contact info
19 FACTORY ROAD, BH16 5SN, POOLE, United Kingdom
- support@tishlyon.com
- tishlyon.com
Up to 50% Off Black Friday
4.0
Great
197 reviews
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Replied to 94% of negative reviews
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Pretty but too hard to maneuver.
Pretty but too hard to maneuver.
Bought two pairs of studs for my nieces, but discovered the backings are 'screw in' and you have to put them in from the BACK!! Who has ever put earrings in backwards, not to mention you have to have baby fingers in order to hold the stud, put it backwards in the stud with a post that is sooo tiny, you need a microscope to see it and then you have to screw it in. I had to write in their Christmas cards that I apologise for the absolutely impossible way to put these in. Better leave them in if you ever get it right the first place. AND, be sure to stand over a white sheet as you'll drop them 40 times before you 'may' be able to complete the task.
30 November 2024
Unprompted review
Reply from Tish Lyon
Hi there,
Thank you for taking the time to share your feedback and to leave us a review. We’re sorry to hear that the earrings didn’t meet your expectations. The earrings you purchased are internally threaded labrets, a design chosen for its comfort and durability. We can see that our customer service team has already been in touch via email to assist and offer a resolution. Please don’t hesitate to reach out to us at support@tishlyon.com if you have any further questions.
Kind regards,
Tish Lyon
Brilliant Customer Service from Amber
I dealt with Amber over emails and she was very efficient with her responses and dealt with my issue straight away.
21 November 2024
Reply from Tish Lyon
Hi there,
Thank you for taking the time to leave us a review. We are glad that you received great service from Amber and we will be sure to pass on the amazing feedback.
Tish Lyon
Beautiful high quality jewellery and…
Beautiful high quality jewellery and fantastic customer service.
17 November 2024
Reply from Tish Lyon
Hi Liam,
Thank you for taking the time to leave us a review. We appreciate the great feedback.
Tish Lyon
Beautiful but how do you put them on?
I saw these earrings in John Lewis and found them on this site £10 cheaper. I ordered them and they arrived very promptly. They are beautiful. However... you have to push the bar in from the back of the ear and locate a tiny tiny screw on the main part to go into the bar and tighten. I managed to get one side on after many attempts but not the other side. My husband is going to assist later.
17 November 2024
Reply from Tish Lyon
Hi Pauline,
Thank you for taking the time to leave us a review. We are glad that you love your new earrings. We do include a complimentary tool to assist with the fitting of the pieces.
If you do need any further assistance with our pieces please do not hesitate to get in contact on support@tishlyon.com where our team are more than to help.
Tish Lyon
Poor quality, bad design
EDIT: The Customer Services reached out to me following my original review, offering to investigate, and going above and beyond to resolve my issue. I am happy to change my rating following the actions of the customer service team. Happy with the resolution, and my experience dealing with them has been great.
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I bought 4 Tish Lyon gold earrings on 05/08/23, for £650. One broke almost immediately, I returned and had to wait 5 months for the replacement, now two more have broken in the same way. A complete and utter waste of money.
21 November 2024
Unprompted review
Reply from Tish Lyon
Dear Makada,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and would like to help resolve this matter.
After reviewing our system, I couldn’t locate any orders under your name or the email address associated with this review. However, I want to ensure we address your concerns promptly. Could you please provide us with additional details, such as your order number or the email address used to place the order? You can reach us directly at support@tishlyon.com, and our team will be more than happy to assist you further.
We strive to provide high-quality jewellery and exceptional customer service, and your feedback is invaluable in helping us improve. I look forward to resolving this for you.
Best regards,
Tish Lyon
Great products
Great products, fast delivery and super fast reply from customer services when i had a question before ordering !
4 November 2024
Reply from Tish Lyon
Hi Adele,
Thanks for taking the time to leave us a review. We pride ourselves on the level of customer service that we provide and are glad that you have had a positive experience with us.
Tish Lyon
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