Tissot Reviews 

This happen long time ago but I am still frustated by Tissot behavior.
I bought the first Tissot Touch model in the Middle East upon returning from a mission.

I had the watch for over 10 years, and one day the battery needed replacing. I contacted an authorized dealer in France, who sent the watch to Tissot in Switzerland.

Tissot's response was this:

"We will not change the battery or do anything else to your watch.
We had a 10-year legal obligation to maintain these watches, which has now ended.
We have decided to take back all the first-series Touch watches.

We will keep your watch, and in exchange, we will give you a discount voucher to buy another Touch. But there will be no battery replacement or anything else."

I tried to negotiate with them, offering to sign a waiver, stating that only the battery needed changing, etc., etc. Nothing worked. UNACCEPTABLE. How can a watch I bought be exchanged for a discount voucher and kept by the brand?

I called them, try to explained that my watch had sentimental value and that I absolutely did not want to part with it... but it was no use.

I asked to get my watch back. Later a watchmaker in Switzerland changed the battery but didn't guarantee that the watch was "waterproof" as it was originally, because Tissot equipment is required to do this on this type of watch :( .

Never Tissot again..Seiko , Longines etc but this really sucks

I've got a rare Tissot Heart Flower watch as a present for my birthday, less then a year of wearing it (was really often on my wrist) it started falling apart from inside, without being hit, dropped, etc.
That is a shame really, cuz paying 500 GBP for a watch that won't last an year is simply pathetic, not what is expected from that brand. Swiss quality turned to conventional China street market brand. Really sad!
I wish I can attach a pictures of the falling apart Flower inside the watch but that option is not available...
Service offered in the UK will take at least month as I been told in their Covent Garden shop... Long story short - never again Tissot, farewell merchant...

BEWARE TISSOT SERVICE. I have a Tissot watch which needed a new battery. No watch shop in Herefordshire would accept the watch-all saying it had to go back to Tissot-which I reluctantly did only now to be informed by them that it will cost £282.00 as the case is marked, the strap is unrepairable and a host of other items being wrong-none of which I recognise. This is the second time this has happened to me as my previous Tissot needed a new battery after 5 years and I was told it was unrepairable and was offered a 20% discount on a replacement watch-which is this one.It seems to me that this a bit of a racket and that watch shops are encouraged to advise that the watch be sent away for service for service which results in excessive costs-I have asked for my watch to be returned-no answer so far!!!

Tissot T touch solar sport.
Terrible support. I bought the watch from European boutique in Toronto. After 10 months it stopped working so I returned it under warranty for repair. 5 months later I still haven’t received it back from the workshop. No communication and terrible support.
As a previous loyal customer to Tissot I’ll never buy another watch from them.

I recently purchased a Tissot PRX Automatic watch as a gift for my husband and was really looking forward to receiving it, given Tissot’s strong reputation for Swiss quality and craftsmanship.
However, I was quite disappointed to find that the watch arrived with so many visible scratches. For a brand new item, especially at this price point (around $1200) I expected it to be in flawless condition. This raised concerns about quality control and handling before delivery.
I had saved for this purchase, so it was meant to be a special and meaningful gift. While the design of the watch is beautiful the condition it arrived in did not meet my expectations.
I hope the company takes greater care in ensuring that products are thoroughly inspected and properly packaged before shipping, so future customers receive items that truly reflect the brand’s standards.

Absolutely awful. A week after purchasing my tissot prc100 solar, the second hand fell off. I sent it in for repair, and it’s been a month and I still have no updates on its repair status. For $500 I’m sure this was a fluke, but it’s incredibly frustrating

I recently left my Tissot watch with Goldsmiths to have the battery replaced and was charged £25 which I was informed would be taken off the bill. I received an email 2 weeks later telling me that the watch required repairs to the value of £140. In May 2022 I paid £135 for a similar repair. The staff member in Goldsmiths said he had never known these watches to fail. I brought my concerns to this company who ignored my remarks and advised that if I had the watch returned untouched I would forfeit the £25 deposit. Very poor customer service both from Tissot and Goldsmiths.

$2,000 on a watch that lasted just past warranty period. Now a 'Write Off'. I tried to talk to someone at Tissot Australia, but nobody answers either of the advertised numbers and messages are not replied to. Worst Watchmaker in the world.

Bought a watch 1 and 1/2 years ago and the band buckle broke. Cannot find another band ANYWHERE....reached out to Tissot and crickets. DO NOT BUT THIS TERRIBLE PRODUCT...or ANY TISSOT watch!?

I placed an order for a watch a week ago and spent a significant amount of money, and the customer service experience since then has been completely unacceptable. I have sent multiple emails and called repeatedly every day — often 10+ times — and have not received a single response from a real person.

Seven days with no reply, no update, and no support is shocking. For a brand that presents itself as a luxury watch company, this level of service is appalling. A true luxury brand stands behind its customers and provides timely, professional support — this has been the exact opposite.

Based on this experience alone, I will not be purchasing from Tissot again.

Very poor customer service and extremely disappointing overall.

worst customer service ever!
I purchased a TISSOT watch in Germany in a very good jewelry shop. Living in Greece , Athens, I went to TISSOT GREECE for a warranty service, because my (quarz) watch stopped working after 3 weeks (!!!).
TISSOT GREECE denied to service the watch within warranty frame, because this was not purchased in GREECE!!!
Watch out: INTERNATIONAL TISSOT WARRANTY is FAKE!!!! No Warranty, they asked me to pay a fortune for repair! although a replacement of a brand new quarz movement of TISSOT costs max. 30 €!!!
TISSOT HELLAS is a shame! stay away!

Tissot T-touch Titanium solar, stop working and blacked out just after 20 days, sent it to Tissot and couldn't get an answer back. After multiple complains with the retailer, I had to remove my reviews to get my money back. Do not recommend buying this watch. Stick to the mechanical versions. I will not buy any more Tissot watches after this experience. A $50 dollar watch can do a better job...

Having Just purchased the Tissot Seastar 1000, I really like the weight of the watch and how it looks it makes it feel and look spectacular.
The only and biggest downfall for this watch is the strap it feels like it should belong on a $50 watch, it feels light, Tinny and flimsy, come on Tissot for a $1000 watch make it feel great from putting it on and when taking it off.

I recently received a Tissot PRC 200 stainless steel watch.

Excellent finish, looks great and is water resistant to 200m. An excellent luxury watch at a fair price.

Great entry to the luxury watch range. Definitely recommend it.

I purchased a limited edition Tissot watch in Colombia. It made sense to have the watch serviced so I contacted Tissot. Turns out it was very old stock - 8 years old! - but Tissot was absolutely brilliant. Serviced the watch, returned it quickly and all under warranty. I highly recommend this watch brand where customer service still seems to be a priority

I purchased a Tissot Supersport from a jewlers in Tenerife. The piece almost immediately had issues and was taken back to the store.

After "fixing" the watch I noticed that the face started to fog and water droplets were forming on the inside of the crystal. Not ideal for a watch waterproof to 100m.

Instead of replacing the watch, Tissot are stating I must wait over 2 months for a repair.

This is a major fault, a few months after purchase and in my opinion should be replaced immediately.

Terrible service, poorly constructed, overpriced junk watches. Beware, don't waste your money

I ordered a watch directly from Tissot, paid extra for 2-day shipping, and UPS marked it as “delivered.”

The proof of delivery is fake:
– Says it was received by “Ricardo” (no one by that name lives here)
– Shows a package supposedly on my doorstep (it was NEVER there)
– People were home and no delivery attempt was made

The watch is missing because UPS failed, and Tissot’s response?
All they can do is “open a claim with UPS” that may take 14 days or more. No replacement. No refund. No accountability.

So Tissot expects the customer to pay, not receive the product, and just sit and wait.

Unacceptable.
I want a replacement or full refund immediately.

I purchased a watch for my wife for our anniversary on Sept 4th and gave it to her on Oct 3rd. She only wore the watch a couple of times before the leather began peeling from the strap. I contacted Tissot about this issue where they stated I would have to purchase a new band for $55 and because it has been worn, it cannot be returned. The quality of these watches are not equal to the cost and support. I have purchased two watches from Tissot and I guarantee this will be my last.

Not classic ones, rather those you can wear everyday for any occasion. I had the model that was made for formula1, don’t remember the name, those yellow green, coming with a helmet. For such a unique model, I paid only 500 dollars. Good deal! I got one problem though with the strap. One year was enough to get it worn out and change on official shop. Not for free😭😭😭

My husband loved the PRX i gifted him. i loved it as well, might get one for myself.