Tissot Reviews 

4.5 stars. Tissot has a lineup of some great watches. Whether it is a dress, motosport or diver, they have covered it all. I bought Le Locle first and then decided to spend extra money on T Complication, which is an eye-catching timepiece. Both going strong and I am sorta eyeing Seastar 2000.
The only thing negative about Tissot is the dogs.it boxes the watches came in, but I heard that was improved.

Did not order from this company. This was a fraud charge. Received an email from company to inform me item is being shipped. Sent email back informing them this was a fraud charge and they mailed the item to the billing address. They emailed me to use return label to send back item. I shipped it back at my expense and company will not reimburse me for shipping. This company is a scam! Do not order from them!!!

I’ve been a loyal Tissot customer for years, but I’ve experienced serious disappointment. My T-Touch watch (QKP-BC-36990Z 254/354) failed repeatedly and cost me over $1,300 in repairs and failed replacements through BTC Egypt. I’ve sent multiple emails (with full documentation) to Tissot and Swatch Group — including their Ethics Team — and received no reply. I expected better from a premium Swiss brand. I’m still hoping for a fair goodwill solution. Please contact me by phone 00201093299994

What a bunch of scumbags this company is. Sent a watch in for a warranty repair and now there saying it has been treated badly and a battery not made by Tissot has been used in it? (How would I know that?) Now there demanding $300 to fix it (more like holding it for ransom!) Where I come from screwing over customer's ends up being a pretty poor business decision in a world of social media.

On my order of a new watch, There is a clasp system and it's is not shown on the picture of the watch while I was looking for a leather strap. TISSOT want to charge me $60 + tx to replace the strap while it's their error. Very poor company

I recently bought 2 new watch straps to add a bit of colour coordination to my outfit choices. Tissot sent these via parcel force ( what a mistake). After chasing, calling, running, moaning, investigating, and nearly crying after a week, I am still yet to receive my straps. Whereas Jayne from Tissott has been in regular contact with me, I am still £80 out of pocket. I have now spend at least a couple of grand with this company, and up until now have never had a reason to complain. It's this simple, if the courier you are using cannot deliver, change them!
I cannot convey in words how frustrated, dissapointed, and completely feel let down by such a company like Tissot. I would attach pictures, however as not received - I have nothing to send. Tissot, you and parcel force have truly let me down.

Title: Tissot Replaced My Watch 3 Times — None Worked

I bought a Tissot watch via Walmart.com in April 2024. Since then, I’ve received three separate replacement units through the manufacturer, none of which worked.

The original was returned four times for repair.

A replacement sent in January 2025 didn’t work at all and was returned twice.

The third watch received in April 2025 also failed right out of the box.

Despite a full warranty and extended warranty, I’ve never had a functioning product. The seller no longer responds, and Tissot’s customer service has ignored me despite multiple outreach attempts.

I’ve initiated an Amex chargeback and will continue to escalate this publicly.

This has been incredibly disappointing from a brand that claims to stand for Swiss reliability

I purchased a Tissot Seastar 1000 chronograph in 02/01/2023 serial no NVFT7SUL
it never worked properly and sent back to tissot 23/10/23
Repair no R-13976919
Battery only lasted 2/3 months
When I spoke to there service department because I had replaced the battery myself it they said I broke the warranty I still can’t ware the watch so what a waste of £550

I have a Tissot Sea Touch.
It’s extremely versatile
Gives a good summary of dive profile although it’s not a computer and dosent claim to be.
Very good watch for travelling as it has dual Timezone and alarms as well as other features.
Mine has been thoroughly reliable.
My wrist has grown a bit larger over the years and Tissot sold me a single bracelet link rather than a new bracelet so I could enjoy using this watch.

I also have a Tissot SeA Star chronograph dive watch. beautiful watch and very rugged and easy to use. It’s also very classy to wear as a dress watch.

Customer Services were super helpful and efficient and had my watch repaired and serviced quickly. I was due for a cancer operation and they made sure my watch was sorted and returned to me before my operation. This watch has huge sentimental value to ne and James and the customer service girls in Southampton really pulled out all the stops. Massive thank you. Trevor Williams north wales

So i ordered a PRX from another site (ive also reviewed them on Trustpilot) which questionable and turned out to be fake. When i contacted Tissot customer service by email they responded within an hour, confirming the serial number was already registered in the Republic of China, and they sent out a pack for me to send the watch to them so they can check it and send me a letter confirming this.

Excellent commitment to the war against counterfeit goods and keeping the customer happy.

I have since purchased a Rose Gold PRX from an authorised dealer

Having asked Timpson to fit a new battery to my tissot watch I soon found out that cheap is often a false economy. My watch was no longer water proof, it steamed up and would not keep time. I returned the watch to tissot for a full service. It was returned quickly. It keeps fantastic time and it works like new. Thank you Tissot. I will never use Timpson again!

Overpriced garbage.

One of the hour pips came off and was rattling around under the glass. Paid to have it fixed. Another pip has now come off. I've bought cheap watches all my life and never had this problem. Don't buy this crap.

I purchased a Tissot T-Touch Connect Sport through the Tissot online store on June 24, 2024. The watch is advertised as being made of titanium, which is touted for its durability and resistance to wear and tear. While not designed for rugged use, I only wear it during workouts to track my activity. At the end of March 2025, approximately nine months after purchase, the bezel, including the crystal, detached from the watch body. On April 1, 2025, I submitted a service request and had been checking the repair status daily to ensure it is progressing through Tissot’s system. A few days later, Tissot provided a diagnosis, stating that the case showed signs of shock (a cracked bezel on a Titanium watch) and that the movement, crystal, and bezel would need to be replaced. Another week passed and their repair quote comes out with an addition to their findings. This time, they added that there are scratches to the watch - something that should have been noted when their initial diagnosis was completed. The repair quote was over $500 which is half of what I paid for from Tissot’s website. I declined to have the watch repaired and inquired how they conveniently added the scratches to make it appear that I caused the damage. They never replied back.

I’ve had my Tissot PR 100 Automatic Certified Chronometer for four years now. Within the first two years, I had to replace both the bracelet and the case due to discoloration of the gold plating. Now, just two years later, the same issue has occurred again — and the watch has never even been exposed to water. On top of that, the movement has completely stopped working without warning. All of this within just four years, now out of warranty. To make things worse, it’s practically impossible to reach anyone by phone at Tissot Canada. Based on my experience, I cannot recommend this brand — especially not at this price point !

Year old supersport supposinly repaired,still faulty,don't buy tissot watches,theye will give you problems,I'm going try for a refund or replacement.

My Tissot T-touch requires small adjustment of hands alignment. I sent to Tissot for service. 10d later i was asked for ~$300 for the service. I paid and assumed that will receive repaired watch soon. No. It took over 2 months to get it back. Well, this is not it. It turned that the watch was assembled correctly. I had to send it back. Now it is 2 months, and I don't have watch back.
So, $300 repair last already 6 months.
Tried to talk to manager. IMPOSSIBLE.
Swatch service is scandal!!

watches after repair was told as 2 years warranty and when approached with mistake before in warranty period asked for repair cost of Rs 10,800/- are swiss here to loot Indians

My watch have a defect and I delivered it 3 months ago, the return date should be 2 weeks ago but they didn’t return it and they don’t respond to the number or voice mails. When I called the branch in Amsterdam to whom I gave them the watch, they told me we can’t cancel and we will return it when they give it back to us, so basically I can’t get my watch back.

I have a maintenance on my Tissot watch. After 2 months after payment, there is still no update on my watch at all. I called them 10 times and the service telephone automatically hangs up after 1 min and never call me back as it was said. Very bad customer service, no update at all, also not reachable.

Luckily after 3 months I got my watch back and repaired.