Will review again when I know the outcome of my problem . Purchased 2 boxes of Luub Korean Serums , 5 in each box @ £49.99 each box. Left eye was swollen the next morning after putting applying so... See more
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Review summary
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Reviews shaping this summary
There is no doubt that they have some very good products but I do feel that sometimes, the photographs are slightly misleading. The same images are being used for smaller and larger carat weight jewe... See more
Company replied
I have shopped with TJC for many years now and I find they are good on prices and the budget pay is fantastic option. I would like them to go back to the capped postage per day as I live in Ireland th... See more
Company replied
I did order, but I have sent one order back as it was too small. The quality is very good. Although I was quite disappointed that the fit was too small, I enjoyed the experience. It did cost 4 pounds... See more
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Company details
- #137 of 201 best companies in Online marketplace
- #241 of 288 best companies in Jewellery shop
About TJC
Written by the company
TJC
Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.
Essential Products
We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.
Delivery
We aim to make deliveries within the 3-4 working day period.
Customer Care
Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.
Community Giveback
One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.
Contact info
PO BOX 443, Feltham, TW13 9DU, United Kingdom
- 0800 260 6666 Option 3
- contactus@tjc.co.uk
- tjc.co.uk
4.3
Excellent
45K reviews
Asks customers to review
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Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Love the speedy delivery and secure…
Love the speedy delivery and secure package no matter the value of the purchase the item I brought was lovely however I sent it back as the clasp was too stiff for me to open
6 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Uncomplicated solution through customer service
A product was damaged. There was a quick and uncomplicated solution through customer service.
3 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Excellent service
Excellent service plus great value - and your customer service is outstanding - a requested refund was received within five days, amazing. Great selection of gems and have been very happy with my other rings ordered. Thoroughly recommend your channel.
29 April 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
The ring is absolutely stunning
The ring is absolutely stunning! Just what I was after. Unfortunately, the initial love of the ring wore off after a few weeks due to the gold plating coming off so quickly! Shame. Glad I bought it when it was on offer.
14 April 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
I purchased a 14ct gold and Asher cut…
I purchased a 14ct gold and Asher cut diamond ring which was purchased on the the 2nd August 2025. By December the diamond diamond fell out of the ring phoned and told them I would send it back then my husband was diagnosed with cancer and wasn’t thinking straight and my husband is still getting treatment just now. This ring cost £999.99 it wasn’t cheap surely the jewellery should have 1 years guarantee at least. So if this has happened to my ring in such a short space of time you are selling inferior goods which are not fit for purpose. I have the ring and the diamond I was just asking for it to be fixed but to no avail, over the last year I have spent a lot of money on this channel and they can’t even fix a ring, what happened to customer service and good will for the customer. I work in a front facing customer job so know all about people bringing items back that aren’t fit for purpose. So it wouldn’t take that much to fix my ring and for customer satisfaction. But if you’re prepared to lose my business that’s up to you. I will not be recommending your company to friends & family and will stop buying from your company I have spent thousands of pounds from when the company started 20 years ago. Word of mouth is the best advertising you can get so I will be telling people your goods aren’t good enough to buy from a so called quality retailer.
Myra Williamson one disgruntled customer.
13 May 2026
Unprompted review
Reply from TJC
Dear Myra,
We are very sorry to hear about the issues you have experienced with your ring, and we sincerely apologies for the confusion and disappointment caused. We are also very sorry to hear about your husband’s illness and wish him well with his ongoing treatment.
As discussed on the phone, we would kindly request that you send the ring back to us so that we can inspect it further. We will do our best to help you with the best possible resolution.
We truly value your loyalty and support over the years and appreciate you bringing this matter to our attention. Customer satisfaction is extremely important to us, and we hope to have the opportunity to resolve this for you.
Regards,
Ansh
TJC Customer Care
Delivery and after sales is very good.
2 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
1st class value and service ✅
Great service, price and delivery. Brilliant company. Thank you
6 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Very quick delivery and items where…
Very quick delivery and items where just as described I am very satisfied with all the goods I have received thank you T.J.C
2 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Great company
1 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
couldn't help visually or hearing…
couldn't help visually or hearing impaired customers as they were unable to use a phone. They claim they're trying to be more accessible but nothing has changed in over 3years.
18 June 2025
Reply from TJC
Dear Lynn,
We’re sorry to hear about your experience and any frustration caused while trying to get support.
We understand how important accessible communication options are, especially for customers who are visually or hearing impaired, and we regret that we were not able to assist you in the way you needed on this occasion.
Please be assured that we have taken your feedback seriously and it will be passed on to our internal teams for review, so we can work on improving our services and support channels going forward.
Regards,
Ansh
TJC Customer Care
Yes I have always found TJC a good…
Yes I have always found TJC a good company to deal with. Always good value for money and if there is a problem, you can always return it with no quibble whatsoever.
29 April 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Very good item
5 May 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Good job by Customer Services.
The handbag l received was not the one l ordered.
I have had a communication from TJC and l have been offered a full refund which l am happy to accept. Black handbags in plastic bags may all look the same in a warehouse and the item number was printed quite small.
Very happy with Customer Services actions.
1 May 2026
Reply from TJC
Dear Eileen,
We’re very sorry to hear that the handbag you received was not as expected and did not match the description of the item ordered. We completely understand your disappointment and apologise for the inconvenience caused.
In order to help provide a resolution, we have processed a refund for your order and hope this helps address your concerns.
If you require any further assistance, please contact our Customer Service team on 0800 260 6666 (option 3) or email us at contactus@tjc.co.uk.
Regards,
Ansh
TJC Customer Care
Technical problems, so no sale. I tried to order the collagen on…
I tried to order the collagen on special offer, but every time I tried to pay, it just came up with technical problems. I tried about 6 times and gave up. I went on in the morning and ordered what I thought was the 200g bags x 2 with spoons, but when it arrived, it was only 100g x 2. Really feel like I was duped. Not happy
1 May 2026
Reply from TJC
Dear Debbie,
We’re sorry to hear about the issues you experienced during checkout and understand the frustration caused.
After investigating your order, we found that the collagen promotion included two package options 100g and 200g and the 100g option selected on the order was dispatched correctly. We also understand there was concern regarding the spoons, so as a gesture of goodwill we have arranged for 2 replacement spoons to be sent to you.
If you require any further assistance, please contact our Customer Service team on 0800 260 6666 (option 3) or email us at contactus@tjc.co.uk.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
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