TMO - The Motoring Organisation Reviews 

great experience, very fast, very friendly staff

Great service, spoke to Maria who arranged everything to get car fixed
No excuses just sorted

Van bought, told full history belts ect . Nothing had been done no new belt 20,000 over . Oil leaking everywhere. They said they booked in then nothing. Who warrants a vehicle without basic checks. Will just auction the vehicle and push through court proceedings. The warranty company makes promises but delivers nothing. Me personally won’t be taking out cover i doubt anything would be covered with the lack of zero history

Please dont take out after care with this company . Rogues . Happy to take your 400 pound for the year and hassle you to renew but when you put in a claim they wont cover and blame it on wear and tear. COWBOYS

I am so pleased with the quick response and the lovely lady on the phone that dealt with my claim all sorted in one day amazing thank you very much Maria you have made my day.

Maria was very helpful and expained everything that needed to done. She also rang me back to confirm that the repairs to the vehicle was approved and the work would be carried out.

Hi.
I feel Rachel was very nice and able to sort out the claim but it did take quite a long time to get to this stage. ( not Rachel’s fault) I was told the first time to take it to the garage and get a quote, which I did. Then after a few weeks I contacted yourselves to be told you hadn’t been able to contact the garage about the claim but they did do it while I was on the phone.
Then I had to take the car back to the garage to get it looked at again because they didn’t take any photos of the problem, if someone had told me that the first time that would have been better because it did waste the garages and my time having to take the car in twice.

Other than that I was very happy

Just want to say a thank you to Siobhan and Luke for being so helpful and getting everything sorted for me it was all done very quickly and everything was covered would definitely recommend

Rachel took my details and information very efficiently.
I gave her a report of what had happened with my motorcycle.
She said this would be passed on for approval of claim from the motorcycle dealer. Within half an hour she returned a call to say approved and will deal with shop directly. Very good service

I have used TMO on a few occasions and have been happy with the warranty cover they provide.
This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the full amount of repairs would be covered and that payment would be made direct to the dealer so there's no hassle.
Rachael was very pleasant, professional and easy to chat with. Certainly a bonus having warranty cover that actually works, thank you.

This is the first time I’ve had to make a claim under my warranty. The staff I dealt with throughout the processing of my claim were very friendly and helpful . They explained the process , arranged appointment times with the garage and helped get my car back on the road asap .

Maria was lovely to deal with, very chirpy polite, very helpful.
Never had cover for my vehicle before and she made it very easy to get things done, much appreciated thank you.

I recently bought a 21-plate Ford Transit Custom and, at the time of purchase, also took out a 12-month extended warranty with The Motoring Organisation (TMO).
After driving the van for less than 400 miles, it broke down on the way home from Wales. Thankfully, I had the extended warranty in place. TMO recovered both me and my family, took us home, and arranged for the vehicle to be returned to the dealership.
The dealership diagnosed the fault as a failed turbo, which also required a DPF clean. TMO covered the cost of a brand-new turbo as well as the labour to fit it, saving me a significant repair bill.
I also want to thank Charlotte and Maria from TMO. They were fantastic to deal with throughout the process, keeping me informed and providing reassurance during what was a very stressful situation.
If you’re buying a second-hand vehicle, I’d definitely recommend taking out an extended warranty with TMO based on my experience.

Charlotte was very helpful and made sure everything was sorted out

Needed to put a claim in for car under the warranty, excellent service .. at the start process to the end process... brilliant customer service team fantastic!!

Very polite and informative and very helpful through out my claim

Responsive and friendly service. All information collated and a swift decision was made on the case. Fair price. I think this was an excellent service overall and I would recommend this warranty to all!

Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to finish . I would highly recomend TMO if all staff were like Maria its a A+ from me

Luke was extremely helpful today, explained everything clearly and was understanding. Great job

Hello, I have a problem with the air conditioning on my car. Took it to the garage to find the problem. Diagnosed as the condenser fault. Informed garage of my Motoring Organisation Warranty and they contacted them.
I received a call from Luke on behalf of them, went through a couple of questions and told to expect a call with a decision shortly. Twenty minutes later Luke called back and confirmed the part was covered and the replacement cost would be met in full.
I can only say after some horror stories I've heard regarding warranties what a great, efficient and no quibble service I got from Luke and The Motoring Organisation. I would fully recommend them and feel confident if I should need them during my warranty period they will come up trumps.