The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... See more
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Review summary
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Reviews shaping this summary
They answered my call straight away and had my car booked into one of there registered repairers within the hour. once the diagnostic itemized the fault and they were informed they rang me straight aw... See more
I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... See more
Had a problem with my car informed TMO and they where polite and efficient and helped me through the process especially Luke and Mollie, the whole process was smooth and sorted as soon as the garage... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Really helpful and quick receiving a…
Really helpful and quick receiving a payout on a claim under tricky circumstances so thank you to all the team!
13 August 2026
Unprompted review
Spot one service
. The insurance i had taken out when i bought the car2.5 years ago was for 3 years. Within 3 days of contacting Maria and Charlotte at the Insurance company they helped me with advice as to how to go about getting a diagnostic check to discover where the the fault was . I followed their advice the fault was found. They then spoke to the garage direct and arranged for the repair to be undertaken and to pay the garage direct . From start to finish I had no stress was treated well. So glad I took out the policy to protect for mechanical and electric faults for 3 years from the purchase of the vehicle many thanks .
Denis Pugh
12 August 2026
Unprompted review
My car broke down
My car broke down, garage called TMO and Luke called me same day, claim agreed with garage, Luke was really helpful guiding me through the Warrantky claim and helped to organise the whole thing within an hour, very happy with TMO and in particular Luke who helped me at this very difficult time.
12 August 2026
Unprompted review
Straightforward helpful no what there…
Straightforward helpful no what there doin
11 August 2026
Unprompted review
Great communication
Luke was very imformative,gave me time lines and explained the process well
11 August 2026
Unprompted review
Helpful!
Helpful and really fast to get a problem sorted, Charlotte on the phone was fantastic
10 August 2026
Unprompted review
Luke from TMO was fantastic when…
Luke from TMO was fantastic when helping us with our claim, he was polite, straight to the point and explained everything they needed from us really clearly.
He made sure we were clear on everything before ending the call.
We are very grateful for the support we have received from TMO regarding reimbursement for the repairs on our vehicle.
3 August 2026
Unprompted review
Auto sleeper Kemerton repair
Rachael called today to confirm everything was good and we are able to proceed with the repairs. Rachael was polite and friendly.
4 August 2026
Unprompted review
Excellent experience and would highly…
Excellent experience and would highly recommend, Maria was super fast at resolving my problem and would definitely use again 😀
3 August 2026
Unprompted review
My claim was paid in full and TMO were…
My claim was paid in full and TMO were easy to deal with from start to finish, especially Charlotte and Siobhan, couldn’t have asked for two nicer people to deal with. Well done to you both, a real credit to the company
31 July 2026
Unprompted review
After sending pictures of the parts…
After sending pictures of the parts that was removed from my car. The claim was sorted.
3 August 2026
Unprompted review
Luke is a ⭐
I dealt with Luke who was extremely professional and explained the process fully. He was both polite and empathetic throughout the calls and was a pleasure to deal with.
3 August 2026
Unprompted review
Rachel called me to update me
Rachel called me to update me, and explained what had been agreed, and what would happen next.
30 July 2026
Unprompted review
Internal Light Warranty Claim
Put a claim in today for a internal light fault. Got through to MARIA who dealt it extremely quickly and got me a positive outcome within the hour. Thank you.
30 July 2026
Unprompted review
Quick and easy service with excellent customer service
Quick and easy service, friendly staff member Maria. Explained everything in a clear manner
30 July 2026
Unprompted review
Becca was absolutely brilliant in…
Becca was absolutely brilliant in getting to the bottom of my problem and solving it
29 July 2026
Unprompted review
Not worth the paper it’s written on
Not worth the paper it’s written on. The manager alone was rude called me desperate and mentioned he wouldn’t receive any disciplinary talking to customers the way he does. They just follow any issues you have with your car to wear and tear. Not worth it. I’ll be taking it further
29 July 2026
Unprompted review
Excellent service!!!!
We can never predict what happens to our cars the next day.When I bought my car they advised me to buy warranty.To be honest at that time I did not want to part with money but after hearing how important it was I did.A few days ago unexpectedly my car had a break down.The service I got from TMO was exceptional.From start to finish I was updated through out.Thank you so much.I will renew my warranty and will recommend you any day!!!
28 July 2026
Unprompted review
Rachel was very patient and efficient
Rachel was very patient and efficient. Called me back as I requested.
28 July 2026
Unprompted review
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