Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre ordered The Waterboys Atlantic Rain: The Lost Fisherman’s Blues Recordings Triple Vinyl Boxset and Strange Boat EP 10 Inch Vinyl. They kept me informed and notified when it was shipped. It all... See more
Company replied
Townsend Music are a very professional outfit. Been using them for many years, for all my electronic needs! Have had a few postage issues in the past, (not their fault) but Townsend quickly rectified... See more
Company replied
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I... See more
Company replied
Company details
Written by the company
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Contact info
Great Harwood, United Kingdom
- customerservice@tmstor.es
- tmstor.es
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived safely!
Arrived, safely packaged and as described, albeit a day after release day but I'm not bothered with that!
28 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Jim,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
It's always a pleasure to do business…
It's always a pleasure to do business with Townsend Music. Service is excellent, orders are securely packed and swiftly delivered, and prices are very reasonable. A first-rate company that I highly recommend.
2 April 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Have a good day.
Regards,
TM Stores
Delivered promptly and safely
The double CD plus signed card were as described, and were safely and promptly delivered. The live music of Heather Nova is, as always, transcendent.
27 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Christopher,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Returning customer
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavailable in high street shops or other online retailers. They appear to work directly with and have good relationships with the artists, which makes the whole thing feel more personal and special.
27 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
all good!
all good, records shipped on time, arrived quickly, very secure packaging, audiophile edition sounds amazing, very happy with the purchase, well recommended, thank you!
28 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Lukasz,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Very reliable and prompt with delivery.
Very reliable and prompt with delivery.
They have a great range of records at attractive prices and deserve to be better known.
27 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Andrew,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Great signed CD offer
Great signed CD offer. Had email confirmation straight away of purchase and was kept updated on release and delivery.
31 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi William,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
The Album has arrived fine
The Album has arrived fine, was just missing emails and communication as to what is happening and how long ahead the pre-order was for etc.
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Mark,
Thank you for your review.
I am so glad to hear your order arrived on time. In relation to the communication, we always send a dispatch email when the order leaves us and this information can also be viewed in your online account on our store. If you'd like to get in touch with our Customer Service Team, they will be more than happy to confirm the date and time the email was sent to you.
Thank you and have a good day.
TM Stores
Excellent
All good with my order.Kept informed.Well packed and arrived on time intact.Have used Townsend Music on numerous occasions and never had any problems.
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi John,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great service
My CD arrived on time and well packaged. Very easy to order and pay on line.
16 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Preordered jayne mcdonald new disc…
Preordered jayne mcdonald new disc arrived on time no problem well pleased 😀
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi,
Thank you for the great review!
Great to hear our order arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Tyketto CD Closer to The Sun
The CD arrived spot on time and was well wrapped. Packaging was not OTT as it fit through my letter box
19 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Nick,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Easy to order,it was pre-order,good…
Easy to order,it was pre-order,good price,and let me know when c.d would arrive which it did on expected date!
20 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi, Susan
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
Very speedy delivery of preordered CD…
Very speedy delivery of preordered CD following release date. In fact, couldn't have been any faster. Well packaged. Bang on. (Experience date is date of review, not date of receipt).
29 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Adrian,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Delivered promptly and on time
Delivered promptly and on time. Thats everthing you can ask for. Always a great service from Townsend Music.
21 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Tony,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
THE ONLY PLACE TO GO
Honest people offering genuine items at a reasonable price.
The only place to go to purchase your favourite idol’s merchandise.
Packed with care and updates on orders.
Never had a problem. Excellent service.
30 January 2026
Unprompted review
Reply from Townsend Music Ltd
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Helen,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
not the best i order 12 weeks a go and…
not the best i order 12 weeks a go and still a thing as not come and can bot get hols of them
28 March 2026
Unprompted review
Reply from Townsend Music Ltd
Hi Stephen,
Thanks for providing these comments. Our Customer Service Team have reached out to you directly via email to offer assistance with your purchase and are waiting for your reply.
For reference, our team can be contacted by replying to your Order Confirmation email, using the Contact Form on our Help & Contact section of the website, via Social Media, or by Phone.
We look forward to hearing from you soon so we can sort out any issues you've been facing.
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Richard,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Reply from Townsend Music Ltd
Hi Margaret,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.