My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
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Review summary
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The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... See more
Company replied
I cannot recommend TMT First enough for Samsung repairs. From the moment I booked, they made everything incredibly easy. The level of convenience was amazing, they arranged collection directly from... See more
Company replied
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and... See more
Company replied
Company details
- #6 of 10 best companies in Phone repair service
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Was a very smooth process from start to…
Was a very smooth process from start to finish.
From the first very friendly phone call on first contact about my faulty Tablet.
To the re delivery of it and delightful outcome of it working fine now .
31 March 2026
Reply from TMT First
Hi there, Happy man.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Exceptional service from samsung
Exceptional service from samsung. If i could give more than 5 stars i would.
1 week turnaround, fully refurbished, amazingly good communication amazing courier service. Service so good it can only be for the sake of reputation, not profit.
I am very grateful for the amazingly generous and efficient service thank you. I am an avid samsung consumer and this has reinforced my opinion and nrand loyalty.
23 March 2026
Unprompted review
Reply from TMT First
Hi there, Tim.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Terrible experiance
Sent in for repair sub board that was comolete but also they had to replace the back cover as my camera lense was cracked. So paid for it then recieved device back after 3 weeks and the back cover was peeling away to stuck down correctly, sent it back to be rectified and come back in same condition cant afford to send the phone back again for a third time.
27 March 2026
Unprompted review
Reply from TMT First
Hi there, Ricky.
Thank you for leaving feedback.
Can you please provide photographic evidence to show the current condition of your device, along with your service order number so that I can assist further?
Kind regards
Owen
Reply from TMT First
Hi there, Tom.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Screen protector replacement
From the collection of my device via DPD to being repaired and then delivered back to me by the end of the week. This was the first time using this service and would highly recommend. Also the team conducted various different checks on my device which they gave me a list of all those that passed which was 100%. That was a nice touch as it provided confidence the device is all working correctly.
16 March 2026
Unprompted review
Reply from TMT First
Hi there, JJ.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
The phone hot when using it..
The phone hot when using it..
My USB cord was never returned. I contacted them and not even an effort to send me the cord...I was told I won't get it...
Poor customer service...
29 March 2026
Unprompted review
Reply from TMT First
Hi there, Emmanuel.
Thank you for leaving feedback.
When trying to make contact with you a voicemail was left but we have not heard anything back from you since this review. Can you please contact Samsung on 0333 000 0333 where they can assist further.
Kind regards
Owen
I sent my damaged Samsung Ring back for…
I sent my damaged Samsung Ring back for repair and instead of asking me await the repair they sent me a new ring back! Absolutely unbelievable customer service.
30 March 2026
Unprompted review
Reply from TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super quick turn around
Super quick turn around. They ended up replacing rather than repairing my Galaxy buds pro 3 for what I can presume is a refurbished pair but I'm okay with that.
5*'s
24 March 2026
Unprompted review
Reply from TMT First
Hi there, Roy.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service.
The customer service provided was exceptional, with prompt responses to all email inquiries directed to TMT. The repair process under Samsung warranty was executed with remarkable efficiency. The entire service, from collection to delivery, was seamless and highly professional. Being without a mobile device can be a significant inconvenience, and i extend my sincere gratitude to TMT for their swift turnaround.
24 March 2026
Unprompted review
Reply from TMT First
Hi there, Amrik.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My phone was picked up ,fixed and…
My phone was picked up ,fixed and delivered back to me in 4 day s ,the process was easy too ,brilliant service
25 March 2026
Unprompted review
Reply from TMT First
Hi there,Michelle.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Helen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Item collected for repair on Tuesday and returned by Saturday Morning, really cannot fault the service.
kept informed throughout all stages of inspection/repair and return.
28 March 2026
Reply from TMT First
Hi there, Ian.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Flip phone was repaired timely and…
Flip phone was repaired timely and updates were given as well. Thank you
20 March 2026
Reply from TMT First
Hi there, Kc.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My watch was returned with exactly the…
My watch was returned with exactly the same fault. No one asked what the problem was or explained to me what was actually repaired. So sadly zero stars .
How do you even know what the problem was ???
19 February 2026
Reply from TMT First
Hi there, Bellas.
Thank you for leaving feedback.
We are sorry to hear this.
When reviewing your recent repair it shows a full repair was completed with a new main board, battery and speaker along with all the final checks passed too.
Please contact Samsung on 0333 000 0333 where they can assist further with trouble shooting steps.
Kind regards
Owen
Reply from TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service from sending phone to return kept informed all steps of the way on status of the repair
25 March 2026
Unprompted review
Reply from TMT First
Hi there, Sam.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Mr Emmanuel.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Simple! Quick! Hassle free!
Collected within 24 hours, repaired in 2 working days and delivered back to me next day after that! Superb!
18 March 2026
Unprompted review
Reply from TMT First
Hi there, Mrs S.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This made my grandson very happy all…
This made my grandson very happy all fixed thanks
20 March 2026
Unprompted review
Reply from TMT First
Hi there, Sue.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Very fast service.Thanks
27 March 2026
Reply from TMT First
Hi there, Alternative für Deutschland.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
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