Toad Hall Cottages Reviews 

349
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the wonderful locations, beautiful surroundings, and well-maintained properties that offer stunning views and a thoroughly comfortable stay. Customers also appreciate the straightforward booking process, clear instructions, and consistently helpful communication provided by the local teams during their holidays. However, some people mentioned experiencing occasional cleaning issues upon arrival, occasionally finding spaces dusty, with dirty facilities or unclean bathrooms. A few other people also felt that certain items inside the accommodation, such as beds or linen, were worn out, thin, or uncomfortable. Reviewers occasionally noted that some minor maintenance tasks or broken equipment required attention during their otherwise pleasant trips.

What people talk about most

Location

Clients share positive opinions on location, highlighting the fantastic settings and stunning views near the... See more

Quality

Users describe positive interactions with quality, consistently highlighting high standards of accommodation,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is consistently efficient,... See more

Service

People report positive experiences with service, noting that queries and issues are consistently dealt with... See more

Facilities

Consumers find facilities to be positive, noting that properties are well equipped and feature everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most enjoyable two week stay at 'Little Tern'. A well fitted most comfortable property in an excellent position, merely two minutes walk to M&S Food, and less than ten minutes walk to Waitrose. Ea... See more

Rated 5 out of 5 stars

Everything at the property was as in the brochure and even the weather played ball. Would heartily recommend Smugglers Cott,The Golden Guinea and the Peking Garden for good value and quality meals wi... See more

Rated 5 out of 5 stars

Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday properties. Payment is easy too. If you need to call them... See more

Rated 5 out of 5 stars

We have booked multiple holiday cottages with Toad Hall and all of them have been excellent and exactly as described. When there have been issues then Toad Hall have been amazing in their responsive... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(349)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Toad Hall Cottages. Kingsbridge, Devon

We have booked our holidays in South Devon, for the last six years with Toad Hall Cottages.
We mostly book online but, whenever we have called them if we have any problems with the property, they deal with it promptly.
Very friendly and knowledgeable folk. We can highly recommend them to book a property with.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Booking a holiday cottage through Toad Hall Cottages was simple and straightforward. The communication was excellent throughout, the cottage provided was wonderful and exactly as described. This is the second time we have booked a holiday cottage through Toad Hall, and we have found both cottages to be fantastic.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

3rd fantastic stay on Sandbanks in two…

3rd fantastic stay on Sandbanks in two properties run by Toad Hall Cottages. Beautifully appointed apartments in superb location with amazing welcome basket & wine. Rummsey's team amazing with any queries or requests - thank you so much.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Lovely cottage

Lovely cottage, if a little dated in some ways. Clean and well equipped. Excellent location for visiting the South Hams. Very easy to book, and excellent information before our stay.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The booking process with Toadhall and cottage review

The booking process with Toadhall Cottages was very efficient. The filters helped me identify which cottages would suit our needs, in the area we wanted. Once booked we had regular updates from Toadhall Cottages, giving further information on the cottages and local information. We stayed at Avon Barn in Curtisknowle Devon. This was one of the best cottages we have stayed in. It was spotlessly clean : well maintained and very well equipped. The cottage is in a very quiet and peaceful hamlet with very friendly neighbours who offered plenty of local tips. The cottage is not overlooked by any other property. You do have to drive down some lanes that are narrow in places. The trick is to drive slowly and remember everyone is in the same boat. We didn't meet a lot of traffic but when we did, right of way was sorted out very amicably, quickly and a "thank you" wave.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Toad Hall Cottages were very helpful…

Toad Hall Cottages were very helpful and indeed went above and beyond when I questioned waterfront accessibility.

They provided me with the cleaners/maintenance contact details which was most helpful as they had forgotten to put out towels. But they did help enormously with what was left by way of consumables in the house. Loo cleaner, washing up liquid, salt, pepper etc. You don't want to buy it all and you don't want to cart it all along from home if it's already there.

It would have been helpful to know the downstairs loo was out of order and the steps to the garden were rather deep and quite hard.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

First stayed here in 1972

First stayed here in 1972. It was lovely to be back. The downstairs extension is a great addition but someone should have thought of the dead flies that collected because of the inoperable roof lights. Paid £300 for the hot tub. It leaks badly. Due for a replacement but maybe in the meantime charge less. Kitchen brilliantly equipped but I think the fridge is missing some shelves so difficult to manage for 10 people.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Stayed hear for the last two years

Stayed hear for the last two years, great base for a family holiday. Everything in walking distance. Parked up and very rarely used the car again. Toad Hall Cottages have been great, let me change the week I had booked last year because of a illness in the family. I would recommend Toad Hall Cottages to anyone.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Lavender Cottage, Bigbury, Devon

We have just returned from a two week stay at Lavender Cottage in Bigbury, Devon which is listed on the Toad Hall Cottages Website. From start to finish the transaction was very simple and the information provided on the cottage was very accurate. The cottage itself was amazing, great location, very clean, wonderful furnishings and well stocked with kitchen equipment if you wanted to self cater. We will be returning as and when we can. The weather while we were in the area was amazing and we spent most of our time on Bigbury Beach. Thank you

27 June 2026
Unprompted review
Rated 2 out of 5 stars

Out of date food in welcome packs

Whilst the location and property were lovely, 2 years in a row our welcome pack has had very out of date food in it. This year the fudge, biscuits and cheese nibbles were almost a year out of date. Please check before eating so you aren't unwell. Mediocre response when we made Toadhall aware and as its happened on 2 occasions, a year apart I doubt its being taken seriously.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Toad Hall Cottages Review

We have used Toad Hall Cottages a handful of times and they have always been excellent. They are easy to get hold of and are professional and helpful. The properties so far have been very good and match the description on the website. I am happy to recommend this company.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Loved our three weeks here

Loved our three weeks here. Comfortable, quiet cottage, great situation for visiting family and friends and trips to Cornwall and the Moors. Friendly and helpful hosts. Hope to return in a couple of years. Good communication with both Toad Hall Cottages and hosts.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We love this little cottage

We love little Brook cottage in Inner Hope. Have stayed here a few times now and it never disappoints. Has everything in it you need for a relaxing stay. On arrival it was lovely and clean. The bed is so comfortable, we slept really well for the whole week we were there. It also has a great shower and plenty of hot water. A nice touch upon arrival to find fresh milk in the fridge and a packet of biscuits!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Graet website

This is the second time we've used Toad Hall Cottages and on both occasions we've been really pleased with the service provided. The website is particularly good and very easy to navigate, Each property is described in comprehensive detail including all facilities, information about the area and further afield and excellent photos. When we finally booked and arrived at our properties we found them exactly as described and, in fact they exceeded our expectations. They had so many really good properties in the most beautiful places and at a very wide range of prices that we were spoilt for choice. We kept going back to the property we originally chose and we loved it there.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

High Recommendation for Toad Hall Cottages…

I highly recommend Toad Hall Cottages - 100% happy with their service. They are the most welcoming, helpful Company covering South Hams, Devon. Adam was amazing in solving a problem - within hours too. I will most definitely use them again.

5 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look