Toad Hall Cottages Reviews 

349
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the wonderful locations, beautiful surroundings, and well-maintained properties that offer stunning views and a thoroughly comfortable stay. Customers also appreciate the straightforward booking process, clear instructions, and consistently helpful communication provided by the local teams during their holidays. However, some people mentioned experiencing occasional cleaning issues upon arrival, occasionally finding spaces dusty, with dirty facilities or unclean bathrooms. A few other people also felt that certain items inside the accommodation, such as beds or linen, were worn out, thin, or uncomfortable. Reviewers occasionally noted that some minor maintenance tasks or broken equipment required attention during their otherwise pleasant trips.

What people talk about most

Location

Clients share positive opinions on location, highlighting the fantastic settings and stunning views near the... See more

Quality

Users describe positive interactions with quality, consistently highlighting high standards of accommodation,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is consistently efficient,... See more

Service

People report positive experiences with service, noting that queries and issues are consistently dealt with... See more

Facilities

Consumers find facilities to be positive, noting that properties are well equipped and feature everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most enjoyable two week stay at 'Little Tern'. A well fitted most comfortable property in an excellent position, merely two minutes walk to M&S Food, and less than ten minutes walk to Waitrose. Ea... See more

Rated 5 out of 5 stars

Everything at the property was as in the brochure and even the weather played ball. Would heartily recommend Smugglers Cott,The Golden Guinea and the Peking Garden for good value and quality meals wi... See more

Rated 5 out of 5 stars

Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday properties. Payment is easy too. If you need to call them... See more

Rated 5 out of 5 stars

We have booked multiple holiday cottages with Toad Hall and all of them have been excellent and exactly as described. When there have been issues then Toad Hall have been amazing in their responsive... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

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No recent history of asking for reviews

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4.6

All reviews

(349)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Time Flies is a five star property

Time Flies is a five star property. Our second visit and we have booked again. Location, house, garden and parking all great. Lovely area.
Toad Hall is a very good professional company and I would definitely recommend. Payment system could be improved on, no email generated to confirm payment has been received and reminder emails continued. Took two phone calls and several days before receipt of payment could be confirmed. If this was improved I would rate higher.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great range of properties

Great range of properties, easy to use website for viewing and booking holidays, and good updates from company on bookings and directions to properties.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking process and good communication

It is always easy to book with Toad Hall Cottages. Their communication is good regarding when payments are due, arrival and departure procedures, and directions. Property descriptions are pretty accurate and give you all the information you need to help make your decision easier on whether to choose a particular property or not.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

This is the second year in a row that…

This is the second year in a row that we have booked through Toad Hall Cottages. Their properties are of a very high standard. Booking is easy & we were kept informed about our holiday at every step. I would highly recommend booking through THC.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

We have used Toad Hall Cottages several…

We have used Toad Hall Cottages several times and have had good experiences. The website is easy to use with clear pictures and detailed descriptions. Communications from the company are clear. All properties we have used have been good, well equipped and clean. Once we had a lovely welcome pack which was fab but you don’t always get it. A more consistent service would be good as felt a little disappointed when not receiving it subsequently. Won’t stop us using them though as overall very pleased.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great, easy to use website.
Wonderful range of properties to choose from with very competitive pricing.
The communication from Toad Hall Cottages is excellent from start to finish. The website gives very good information on both the property and the area. This is the 2nd time using and would not go to anyone else now.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Good holiday accommodation booking agency

Great website, clearly laid out with excellent information about the properties and very good photos. The pricing is very straightforward with no hidden extras. The booking process is easy. Definitely recommend Toad Hall Cottages.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Property

Most enjoyable two week stay at 'Little Tern'. A well fitted most comfortable property in an excellent position, merely two minutes walk to M&S Food, and less than ten minutes walk to Waitrose.

Easy booking process with New Forest Cottages/Toad Hall Properties.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Lyme regis

Lyme Regis is a fantastic place to visit,our cottage was fantastic…..plenty of room,great layout and a garden,last year we had a blackbird visiting us,and a robin this year. Excellent with toad hall before and after our visit.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

We have just returned from another…

We have just returned from another enjoyable week in South Devon with friends and stayed at a Toad Hall cottage as we have done over several years past. We have always found the service from Toad Hall to be first class and can rely on the quality of the holiday homes they offer. This year the weather was not too good, but trips to the National Aquarium in Plymouth(a must for kids of all ages) , the national Trust properties of Overbeck’s gardens at Salcombe and the D’oily Carte house and gardens at Coleton Fishacre, more than compensated for the cloudy weather.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

The Cutch was so peaceful and well…

The Cutch was so peaceful and well located to enjoy the coastal paths. On arriving, we were greeted to some nice complimentary treats and the whole place was immaculate.Everything you could have possibly wanted had already been thought of and supplied.We enjoyed a very comfortable week there and would be very happy to return.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Just a wonderful two storey apartment

Just a wonderful two storey apartment. The views are just out of this world. Sitting at the bay window having breakfast each morning looking out towards the sea and the harbour is the perfect way to start each day. Stunning!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing place to stay

Amazing place to stay. Everything was provided. Definitely going to return. The house, pool, lake, tree house just incredible. Cannot recommend highly enough’

12 June 2026
Unprompted review

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