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Tokeet Reviews 294

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TrustScore 4.5 out of 5

4.5

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, noting their responsiveness and willingness to assist with any issues. Many people find the user experience to be intuitive and the platform easy to navigate, making tasks more streamlined. However, some customers also noted inconsistencies with response times and the website's functionality. A few people experienced delays in resolving technical issues and expressed dissatisfaction with the professionalism of some support agents. There were also concerns raised about billing practices and the handling of problematic listings on websites owned by the company.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the prompt,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and quick... See more

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the quick and responsive... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised the great and easy user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tokeet has been a great addition to our business operations. The system is easy to navigate and helps streamline our property management tasks. But the real highlight is their customer support — promp... See more

Rated 5 out of 5 stars

I have only just started with Tokeet but I have trialled other programmes and this one has so far been the most responsive and supportive with onboarding. The support team are helpful and knowledgeabl... See more

Rated 5 out of 5 stars

I have used various channel managers over the years but now consistently stick with Tokeet! They have fantastic customer service to help whenever needed. All the functions and features you might want... See more

Rated 5 out of 5 stars

Tokeet has been amazing to use especially for my first short stay rental. The help is second to none and are always willing to fix any issues I have. I wouldn't be able to do this without using this c... See more

Company details

  1. Software company
  2. Vacation rental

Written by the company

Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professional approach

Professional approach, knowledgeable and competent stuff, product looks user friendly and easy to navigate and help is available.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Tokeet is an amazing addition to my…

Tokeet is an amazing addition to my Airbnb business. They solve issues for me instantly. Unlike booking. Com and Airbnb. They manage my bookings exceptionally well. Lots of help, advice and tips on hand when I need it.
Highly recommended.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Tokeet is one of the best channel…

Tokeet is one of the best channel managers out there. Pricing is not too expensive given the rich features and flexibility. Customer service is exceptional - instant chat available, knowledgable, straight to the point.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Tokeet is the best!

I've been using Tokeet now for almost 5 years. This is a fantastic platform if you are serious about running a short-term rental business. Highly recommend!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great CM, easy to use with a lot of features. highly recommend from my side.

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. Couldnt get rid of it quick enough.

You can threaten to take down the post. Others must be warned

29 December 2023
Unprompted review
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Reply from Tokeet

Dear Dennis,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered.

While we do not agree with your assessment, we value your perspective and would be grateful for the opportunity to understand your specific concerns better. Our commitment to providing excellent service remains unwavering, and we want to address any issues to ensure your satisfaction. Please feel free to share additional details or reach out to us directly at support@tokeet.com.

Our goal is to guarantee a positive experience for every customer, and we are dedicated to making the necessary adjustments to achieve this.

Once again, we apologize for any frustration you may have experienced, and we look forward to the opportunity to make things right in the future.

Thank you for bringing this to our attention.

Sincerely,
Tokeet Team

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