Tokeet Reviews 294

Really enjoyed every aspect of it

Really quick resolution and awesome service from Jodine and the team!

A great tool for managing one or multiple properties.

John from support was amazing! Very clear instructions and knew his information.

Bogus business, they don't even answer phone calls, it's voicemail or email because their employees work remotely. Very few employees are pretending to be a large corporation. When I have spoken to someone, they are incompetent. I don't trust this company, I think all their high reviews are fake.

Being lied to several times during pre sales, John P. even missed some scheduled calls without an apology. Shady company with one person responsible for all. I would not recommend at at all.

Stefan took me through everything I needed to know, was patient, extremely helpful and gave me some fantastic insights.His knowledge of Tokeet is exceptional. Thanks Stefan!

We chose Tokeet to integrate bookings between Airbnb and our website after reading mainly positive reviews, especially about their support. The integration to Airbnb appeared seamless but it takes some effort (as with any system) to get to know the software to make it all work as you need it. The support in this regard has been excellent. The support staff are very knowledgeable and patient, you may just have to wait a while to get a response but this hasn't been an issue for us. I think the main downside is that the basic channel manager system is very limited. To do simple things like send an auto email to a guest a few days prior to check in (despite the software suggesting this feature is available) is not possible without subscribing to their Automata module which doubles the price from $30 to £60 month for two rentals. That's a big uplift when we won't use the wider functionality of the module. My advice is check what you need from a booking management system and make sure you know the full cost before you sign up. Tokeet is well worth a look but in my opinion but only offers 90% of basic functionality we expected. Whilst it looks very competitive, it quickly gets expensive if you need to sign up to additional modules.

I am disappointed to be writing this, I have been with Tokeet for several months and find the system pretty decent to use, and find the support generally helpful and pleasant.

However, 26 Nov 2022, we had a family of four and their dog turn up at our property last night, and nowhere for them to stay, as they had been double booked (one on Airbnb, the other on Booking.com).

We had an angry family with a legitimate booking, standing on the doorstep of a house that was already occupied.
We had to scrabble around to find them alternative accommodation (not easy on a Saturday night around here when they have dog).
Eventually, we managed to find them an alternative room at a hotel and convinced them to accept the dog.

We paid for the hotel ourselves (as they did have a legitimate booking with us) but lost over £200 in the process so and will doubtless end up losing more from a damaging review.

Noone will compensate us as Tokeet, have blamed Airbnb, Airbnb see it differently, we however have lost money, reviews and therefore bookings. I do see it as a basic failing of the simplest of all the things I expect from a channel manager and am now manually checking my bookings.

The have just increase the fee by 160%! They have many bugs but the old price it was alright but I find it very rude to make it 2.6 times more expensive without having any benefit as a client. They know that it takes a lot of time and money the change the channel manager and try to capitalize this.

Very helpful staff. Great software to use to manage my properties

We migrated from Hostaway to Tokeet due to several issues in what can only be described as a huge relief!

Although challenging for the team, they were relentless (and still are) in their pursuit to rectify the problems, which shows the obvious mutual respect between these two companies, and the high level access Tokeet has as a company with OTAs, to resources their clients may require.

The onboarding process was self-paced, and more than enough to go through the most important parts of the software - and then some. There are excellent how to do videos and articles which helps you to get started and also you can schedule onboarding calls as well. I personally found it quite intuitive and easy to use, so working through set features was pretty effortless.

We had a lot of stability and syncing issues with our previous software, lack of support after onboarded and are now enjoying predictable functionality which is a welcome change!

Support team is brilliant once again. Thank you Ahsaan and others, anytime you need something they're readily available specially the live chat team. Also I would highly recommend they get more people for the onboarding training sessions. Even charging a small fee for paid onboardings for non tech-savvy people.

Thanks for a truly painless experience. It's never easy to switch PMS, and this daunting task ended up being very manageable with the support in place.

Looking forward to the ever-evolving features of Tokeet and wishing the team all the very best.

Ahsaan was very quick and helpful in helping us sort out some issues we had with our bookings - he was very clear and we are very happy with his help.

First class service as always. dealt with my issue quickly and effectively

Excellent Service from Ahsaan and Phoebe, resolve my issue immediately once I provided the data they needed. Great service thanks

Ahsaan was very helpful in my requests, and the onboarding call was extremely useful, much better than my previous PMS experiences.

Phoebe from the live chat was amazing and quick to come back with helpful no nonsense support - i have given 5 stars for useful helpful human interaction that was quick - Thank you

the actual software and user experience is 5stars. I just struggled to due to connection issue with my air bnb, the help team were just taking me around in circles. every shift change it was back to square one and them not listening to my issue. they kept thinking it was the opposite issue to what it actually was.
I'm three days in and looking for alternatives.

After their response I've lowered it to 1star! how can any company say that their staff did an excellent job. Yes there were certain staff who endeavoured to do their best, but as soon as the shift changed I was back to square one. This is the key problem I had with this company.

The program itself is fairly ergonomic however there is sometimes a bit much and to someone who doesn't understand the terms it can be a bit confusing. Thankfully, the customer service is very efficient and not only do they have a live chat, they can live call and show you on screen in real time how to use the program, whilst sorting any issues. Very helpful.