Tomm Jewellery Reviews 

651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and appearance of the jewelry, noting that pieces are well-made and suitable for everyday wear while remaining beautiful. Many appreciate the beautiful packaging and the prompt delivery service, with updates provided throughout the ordering process. Reviewers find the ordering process easy and efficient, often expressing their intention to purchase again. However, some people were dissatisfied with specific product functionality, mentioning earrings that did not stay in place or lie flat against the ear. One reviewer also reported an issue with a refund after discovering the jewelry changed color, suggesting the material was not as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Quality

Reviewers consistently express satisfaction with the quality of the jewelry, describing it as beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, noting that ordering was easy and delivery was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with gre... See more

Rated 5 out of 5 stars

Beautiful pieces and so easy to order and customise! Been wearing TOMM jewellery for years and love it. Nothing is ever too much and customer service is incredible!


Company details

  1. #33 of 90 best companies in Jewellery Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(651)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was my first purchase from TOMM and…

It was my first purchase from TOMM and OMG I'm not disappointed. earrings are beautiful, delicate and of course looks amazing on. Fantastic customer service and quick delivery. I definitely buy from you again. Thank you Lucy and Team ❤️

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Personalised jewellery gifted to a friend that she will be able to treasure always. Fast communication from the team and looks fabulous

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Speechless

Speechless. Utterly speechless at the beauty contained in one necklace. My son’s handwriting on a medallion to wear around my neck forever. Katie was very quick at replying to my emails and packed my parcel beautifully. Couldn’t recommend this wonderful company enough.

Thank you, love Rebecca.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Incredible!!

Where do I begin? I am SO incredibly grateful for everybody at Tomm. Firstly, the bracelet i purchased is beautiful. So well made and of a perfect quality. I had a bit of a panic with the sizing but the TOMM team were quick to calm me down and sent me a resized bracelet, with the promise that they'd help in whatever way they could, even if the new bracelet was a tad too big. It turned out to be perfect and just what i was after. The customer support team are second to none and helped a girl in a moment of crisis! What a beautiful product and team xx

16 February 2024
Unprompted review
Rated 5 out of 5 stars

The most beautiful bracelets

A fantastic company, would recommend 100%. Gorgeous silver bracelets (I now have 6 of these). They are great value for money, come beautifully packaged and arrive promptly. An added bonus this time was that some lovely heart shaped earrings came included with my order. Absolutely fabulous!

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service, really helpful when I had a query and always quick to respond to emails. I have been really impressed with Tomm. My Wife's favorite now. Jay

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Jewellery for wedding

I’ve just received my jewellery which I have ordered for my wedding after seeing the perfect pearls that Stacey Solomon had for her wedding day. The jewellery is absolutely stunning and I’m so happy I ordered them. Delivery was really quick too.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

My necklace is absolutely gorgeous! The website and checkout process were very easy to navigate. Pricing is great and packaging was super cute. Definitely will be buying from them again and I think everyone else should too!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

5*. Highly recommended.

The quality of the jewellery is fantastic as is the customer service. No hesitation in recommending and rating this TOMM Jewellery very highly. The jewellery is fabulous quality and looks amazing. 5*.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful and perfect. You won't be sorry.

I have been lucky enough to have been gifted jewellery from Tomm Jewellery, and added to the set myself. Beautifully designed, packaged and delivered. I've had to exchange sizes on rings, and they were fantastic with process. Would happily buy everything if I could!

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing jewelry

Absolutely amazing jewelry
Absolutely stunning necklace & bracelet love them and the customer service is more than 5* as I forgot to order the free earrings that they were offering when ordering this set. I contacted customer service and they were very happy to help me and added it to my order, already seen my next product but have sent it to my husband for my birthday in April, keep up the amazing work 😍😍

19 January 2024
Unprompted review
Rated 5 out of 5 stars

5 ***** is not enough!

I wish I could rate higher! Since getting engaged in April 2022 and following Stacey Solomon on Insta, I fell in love with the freshwater pearl bracelets and saw them as mine, maid of honour and bridesmaid's jewellery for the day, that we'd all match!
The Black Friday Sale saved my life and I was able to purchase them for our day! The team were amazing when I asked if I could change my free gift from the necklace to earrings (nothing against it, just wouldn't get worn)! Perfectly wrapped and presented and I can't wait to see the girls faces when they open them, which is easily identifiable because the team labelled them for me! Thank you so much, love what you do!

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet, delivered promptly, I had ordered the wrong size and a replacement was sent within a matter of days

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewellery ~ Great customer service

I’ve been buying a few things from Tomm for a little while now, mainly for friend’s birthdays. So decided to finally treat myself. Once again they did not disappoint!! Beautiful, delicate pieces of jewellery. I bought rings, because of the sizing of Small, medium or large it’s easy to buy rings for other people without needing their exact ring size.
The attention to detail is perfect not only in the design of the jewellery but also in the packaging it comes in. Pretty inside & out!!
Delivery was extremely quick & the customer service is everything you would expect ~ Perfect ✨✨ Thankyou ✨✨

28 December 2023
Unprompted review
Rated 5 out of 5 stars

I can't recommend this lovely business…

I can't recommend this lovely business enough, I recently had a little problem so contacted customer support. They not only sorted the problem, but did it all within a few days.
So they make beautiful jewellery and have amazing customer service. Its definitely a little gem of a business.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Love TOMM

I’ve got two bracelets, two sets of earrings and I can’t express enough how beautiful they are. They have arrived on time as well.
The personal touch on the cards you receive inside makes it even more personal. I would 100% recommend TOMM.

7 January 2024
Unprompted review

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