Tommy Swiss Reviews 

Bought a bed frame and it was the most terrible thing i ever bought. They are scam company and they never reply you. Do not buy from these scammers.

Not the same product as the photo and faulty

The bed is a totally different colour and shape to the photo, and to make matters 1000x worse, the slats didnt fit the bed! so I had to hire a carpenter to come over and make them fit. It took him an hour and cost me an extra $100. Tommy Swiss didn't refund me for this either...

We have been waiting for over 2 months for our TV cabinet and console table to arrive. No response to emails, nobody answers the phone and the courier who was originally said to be transporting the item says the order was cancelled by Tommy Swiss. We have not received a refund. They are crooks - avoid at all costs!

Tommy Swiss I bought a damaged bedhead and I have been emailing Jake back and forth for weeks! I purchased the bed 30/09, emailed them your company on 09/10 and finally organised to have the damaged bed picked up today! No pick up, no call no email, no response to my email or Facebook msgs or instagram msgs and the phone number listed on their website is disconnected. Every email took 4-6 days for a response and each time they would ask for a minor task like take a photo of the boxed packaged then in another email they asked for the dimensions of each box when they could’ve sent all that info in one email and saved me weeks of waiting for my refund! Honestly, customer service is terrible and the bed is still sitting in my living room boxed up waiting for a pick up. If this is how they are just to organise a pick up then God knows how long it will be when it’s time to refund my money!

I wish I read these reviews before purchasing! I have lodged complaint with Fair Trading.

Don’t buy from them!!!!!

I ordered a bed frame from your company through Bunnings Warehouse and wasn’t satisfied with the product I received.
1. The head of the bedframe is very flimsy and repeatedly made a snapping sound whenever I slightly moved on my bed from the head smacking against the wall behind it.
2. The fabric surrounding the nail holes has already began ripping beyond repair and might have been made worse due to the shipping.
3. When the package arrived the box (which held the bed frame pieces) was partially damaged before arriving to my home.
4. The fabric with Velcro attached that’s meant to be placed underneath the bed has also been damaged.
5. I didn’t receive a bed frame manual and was left figuring out how to install my damaged bedframe with missing pieces by myself.

I ordered the bed frame prior to seeing your previous reviews. After scrolling for hours through the numerous complaints your business has obtained over the past few years. From what I’ve seen this company has been getting away with mistreating customers and even ignoring emails in order to avoid refunds. I’ve also seen comments about this company bribing their previous customers to remain silent or stating that you will take off 50% of the promised refund if the item isn’t returned in it’s original packaging and many other ultimatums that are quite frankly very illegal.

The product I received looked nothing like the picture in terms of colour. So much so that I am convinced they sent me the wrong product. It's 3 shades darker and when I expressed my displeasure I was told to refer to their policies which stated variances in colour and they would not refund me for the cost of the return of the item and just stopped replying to my emails when I pressed the issue that the bed looked markedly different in colour than their product photos. A company can't hide behind misleading photography by adding a vague clause in their policies section about it. The photos should be representative of what the customer gets! The shipping costs to get the item in the first place and then to return it is as much as the cost of the bed! Such a rip off!

Worst quality item I have ever purchased! My item came missing pieces, every panel was damaged or chipped and the 'wood' details didn't even match not to mention the paper wood pattern was ripped. I have never left a review before, but the utter lack of quality and horrible customer service warranted my first ever review of a provider. Don't waste your money, you would honestly get better quality at Kmart.

Waited two weeks to get my bed which was fine. It turned up with stitching on the headboard not right and stunk like it has been in a fire. Got told to wait a few days to see if it goes away. It hasn’t. Apparently I have to wait till it gets back to the warehouse before they will refund me. This is completely not my fault yet I’m now gonna have to wait 2 to 3 more weeks just to get a refund and I still have no bed. That’s all providing they don’t find anything ‘missing’ at which point I’m sure they will refuse to refund all my money. Asked them to just send another one and take this back but again this one has to go back first. Really disappointing service.

Never order anytihing from this company. Worst delivery service ever!!!!

Beware of Tommy Swiss. It was clear within a few months my bed was faulty. Contacted Tommy Swiss and they told me to send proof, I did. They realised it was faulty and told me to return it. But if I didn't have the box it came in, then they would take 50% off my refund price AND I had to pay for the courier! This is illegal according to the Department of Fair Trading. I have been told they are on Fair Trading's radar for lots of complaints, they even re-branded after a bad reputation from all the unhappy customers. They stopped replying to my emails, and kept my money. I am absolutely disgusted in the way this company does business. There are so many other good companies - even IKEA is better quality!

Do not believe what customer service tells you at Tommy Swiss. They assured me if I ordered from them (and not another company who I was planning on ordering from), that they would get the item to me by a certain date. The item didn’t arrive By that date and they didn’t care In the slightest. They didn’t apologise, they didn’t offer any compensation, refused to refund me and cancel my order and didn’t care about what I was saying at all. Their customer service is dreadful and I will not be purchasing from them ever again. The item still hasn’t arrived.

Still waiting for $200 bed to arrive. Since April we have been waiting. Paperwork delivered to be informed bed has not even been sent by tommy swiss.

Terrible service. Ordered a beige bed and when it was delivered it was yellow. Still trying to get a replacement. Cannot ring, have to email and it takes a day every time you respond for them to get back to me, when it could be resolved with a 5 min phone call. Stay away from this company.

I ordered a Gas lift double bed and the driver would only dropped the parcel down in the loading dock and won’t deliver to my unit even refused my offer to help. And he stated that their company won’t allowed them to take the parcel to my unit! I live by myself and it is impossible for me to get it to my unit.
Contacted customer service, they refused to solve the problem.
Don’t waste your time buying from them. Unreliable service.

Good quality product. Bed looks great and the storage underneath is a bonus.

very cheap materials - tv unit couldn't stand up on its legs - useless.
The metal screw holes were put into very inferior wood and would not hold the weight of the unit. so very cheap at $129 but, expensive because i just cannot use it.

Got a mattress, was delivery promptly and is comfortable

Great value for my money. The bed came just as I imagined it would look in my hair port was immaculate. Only thing is that the timing was a little longer than expected but I am greatly satisfied.

. I purchase a lot online, Tommy Swiss has been the worst so far. And, once they have your money they truly don't care in the least if you receive your product in a timely fashion. My delivery was supposed to be 3 - 7 days. I gave them 14 days as it was over a holiday period and I thought that would be reasonable. Now three weeks later still no product, and the lies, honestly, they did not contacted me until I had reached out to the multiple times, then lied and said they had been trying to phone. Everyone else seems to get through on my number no worries, including half of India and China so seems strange Tommy Swiss and their entirely useless delivery company can't! Seriously do not bother, there are many other companies with similar products and way better service. I'd hate to think what would happen if there was a problem and you needed to return an item - you could forget that. Go elsewhere.

Bed was delivered incomplete. After many months and many emails I still haven't received the missing parts.

update: tommyswiss now issued a full refund given the issue with the missing parts.