Tommy Swiss Reviews 

321
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I purchased the rattan style console table & used it as a makeup desk. It is the best makeup desk I’ve ever had! Super simple instructions to assemble & it’s very sturdy 10/10 recommend!

Rated 5 out of 5 stars

Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any... See more

Company replied

Rated 5 out of 5 stars

Tommy Swiss is an amazing brand, I bought the Pablo Double bed, it’s amazing would definitely recommend, delivery was quick took about a week.

Rated 1 out of 5 stars

I would give zero stars if I could. Please be cautious about using this company. We purchased three beds, and although they were initially dispatched from Tommy Swiss in a reasonable timef... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Living room shop

About Tommy Swiss

Written by the company

Tommy Swiss is a vertically integrated online furniture retailer shaking things up. We believe furniture prices have been too expensive for too long. By cutting out the middlemen, we are able make great quality furniture at unbelievably low prices


Contact info

3.9

Great

TrustScore 4 out of 5

321 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(321)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value-for-money plus free…

Great value-for-money plus free shipping - an easy on-line transaction. This is the 3rd upholstered bed or bed frame I have purchased. New fabrics (eg Velvet) or colors to the range would be a welcome addition Tommy Swissf, as a number of online retailers are offering the same product now. Overall, very happy with product.

10 January 2020
Unprompted review
Rated 5 out of 5 stars

We love the bedhead and it looks…

We love the bedhead and it looks fantastic in my daughters bedroom.
It looks lovely with all the new quilts and cushions, the bed head is the icing on the cake.
It arrived early, and the courier kept in contact with me, with SMS to let me know how far he was, which I found to be great, as I have a disability I felt more comfortable knowing when he was arriving so I could call my husband, 10 mins. before the courier( Hunter) arrived.
Thank you for a great product at a great price.
Pauline

10 January 2020
Unprompted review
Rated 5 out of 5 stars

Great little bed

Great little bed, easy to put up, fast delivery. Always great from these guys!

19 December 2019
Unprompted review
Rated 1 out of 5 stars

They use Hunter Express to deliver in NSW

Ordered something to NSW. They used Hunter Express (who are appalling), and when I never received the package, said it was my fault and suggested they would charge me $50 to 'cancel the order'.

They've closed my ticket and haven't responded to my emails. Horrendous company using a horrendous delivery service.

1 December 2019
Unprompted review
Tommy Swiss logo

Reply from Tommy Swiss

Hi Natalie, thank you for leaving a review. Your ticket has been escalated already and we are in the process of resolving it. We apologise for the experience and as you know from our emails we never state that customers are at fault. Our customer service agent noted that on the courier tracking page there was a delivery attempt on the 12 November, and no one was at home, and a further delivery attempt on 21 November which was refused by the receiver. We are investigating this with the courier and would really like to resolve this together :)

Rated 4 out of 5 stars

Great mattress

Great mattress to sleep on, very comfy. Only issue is that it is very very heavy to lift to tuck in sheets, Doona's etc. Can only lift the top and bottom edges to tuck in coverings, the rest just have to hang out. Maybe if it had handles on the sides it would make it a bit easier to lift, but as is, the mattress is extremely heavy.

26 October 2019
Unprompted review

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