Toms Garage Doors Reviews 

617
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, knowledgeable, and arriving precisely on time to resolve urgent garage door problems. People deeply appreciate the remarkably fast response times, smooth communication, and efficient overall service when booking emergency appointments. Some people were dissatisfied with the pricing, noting that certain repair costs and quotes felt exceptionally expensive compared to online parts. Consumers occasionally experienced situations where initial estimates were significantly reduced after discussion, or felt completely disproportionate to the brief duration of the actual work performed.

What people talk about most

Service

Clients share satisfaction regarding the service, noting that engineers arrive promptly, work efficiently,... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are polite, knowledgeable,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers feel that the services and parts are... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast replies and same-day or next-day... See more

Product

Consumers find product performance mixed, noting that technicians efficiently resolved issues like broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more

Rated 4 out of 5 stars

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engine... See more

Rated 4 out of 5 stars

Very friendly and efficient engineers.Turned up on time and initially found the cause of the problem and quickly provided the component to fix the problem. Because of the complex issue another engine... See more

Rated 4 out of 5 stars

easy to book time slot,fitter arrived on time.The replacement parts were fitted quickly. The price was on the expensive side for the Springbox when you research the parts yourself. this carries a thr... See more


Company details

  1. Garage door supplier

Written by the company

Same-Day Garage Door Repairs — Trusted Local Engineers


Contact info

4.2

Great

TrustScore 4 out of 5

617 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(617)

605 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

My garage door cable snapped unexpectedly and I got a booking with Toms Garage Doors the very same day. A very helpful young lady answered the call, took my details and informed me later when the engineer would be arriving. He was polite and helpful so I'm happy to recommend them.

26 October 2026
Rated 5 out of 5 stars

The agent who came out to my concern…

The agent who came out to my concern was honest, straightforward and did not try to talk me into having a new door, upgrade or any other option and as such will make Toms my first point of call in the future when needs be. The whole company I found to be efficient and professional.

29 October 2026
Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service. Left message in morning, had a reply for same day pm appointment, then further call saying could fix in one hour. Engineer came and all sorted with the quote and job completed within 30 mins.

29 October 2026
Rated 5 out of 5 stars

Really quick and efficient service

Good customer service on phone booked an appointment for the following day. Man turned up on time. Checked the door told me what he was going to do and then called the office. The office then called me with a quote for the job which I accepted immediately. Work was approved and the engineer did the work quickly and efficiently explained what he had done and demonstrated the door working properly. V good service all round

29 October 2026

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