Tom's Key Company Reviews 1,110

Seriously great people. Great customer service. Their service saves you quite a bit of cheddar. Awesome DIY empowerment.

Ordering process on the website is user friendly, customer support responds quickly and customer service representatives are knowledgeable,efficient,polite they listen and resolve any concerns quickly,great experience 5 star service 😀

Well it took a while to get the keys programmed and working, I was scared at first because when I followed the directions- it did not work for a Toyota RAV4. I had to call the support line for help. then tried starting from scratch given the info they gave me and the programming worked successfully on two newly cut keys with remote push buttons

I made a mistake and ordered the wrong key cut for my vehicle, and support reached out and informed me of the mistake and helped me correct it before my order was shipped out. Overall, I would say that I would recommend this service to whoever needs it.

Everything worked very well. Very responsive customer service, no issues. Much appreciated and much cheaper than the dealership.

The assistance along the way and response to emails was almost instantaneous. The communication was very good. The keys fit and work perfectly. And the programming process, it's pretty easy, as long as you didn't try to jump ahead.

The experience was much easier than I expected. In fact, I thought I had a problem — the problem was that I was finished and the keys were already successfully programmed.

Tom's customer service is amazing! Mariah was wonderful, she answered all my questions and was very knowledgeable.

Where to start?!?! I ordered a key and the cut by photo service also. After placing the order I read that you need at least one key for the one they make you to be able to be programmed to your vehicle. I sent them an e-mail and asked if their key would work without having another key. They replied that it would not and that I would need a dealer to get it to work. I immediately replied and asked them to cancel the order. They replied to me that I couldn't cancel the order because it has already shipped. I replied to them and asked how that was possible since I didn't submit any pictures for them to cut the key. They said they used the pictures from last time I ordered from them.... That was more than a year ago and FOR A DIFFERENT CAR! I don't even have that car anymore. So I replied to them and said they need to refund my money cause they should have never even sent anything since I didn't give them the pictures for the key. They admitted that I was right but they would not refund my money until I sent the key back. That's ridiculous since they should've never sent it. They said I'd have to wait for the key to arrive and write "return to sender" on the package to send it back. The key arrived quickly via FedEx. I contacted FedEx and asked them to pick the package up. They informed me that the company would have to provide me with a shipping label... writing "return to sender" on the package won't work. So I contacted these idiots (Tom's Key Company) again and told them what FedEx told me. So they sent me a shipping label but it was for USPS. So I had to waste my time and money driving to the post office to ship out a package that they should have never sent! I sent the package then e-mailed them to ask them for the refund. They sent the refund but didn't give me back the shipping or taxes! WTF is wrong with these people. I e-mailed them again and asked why they did this. They said they can't refund the shipping since they shipped me a key. That's ridiculous since they shouldn't have shipped anything. They also said they already paid the taxes to the state and that's why they couldn't refund the tax money. I sent them yet another e-mail and told them this was not ok and explained why. They did then refund all of my money. Finally I'm done with these idiots. Don't buy from them. I called a local locksmith and they came to my house and cut and programmed a key the next day. So much easier...

I ordered the wrong products in a rush to get a second key after a new car purchase. I was reaponded to the same day as my order. Additionally I was given every option to correct the order or get refunded. I could not be happier with the service and rapid response from Tom’s.

I was a bit panicked about replacing my car key and despite it being one of the few key's not available through Tom's Key Company, the advice given was helpful and calming. They shared how I could get the help I needed and I appreciated their honesty and care.

very convenient, cost effective. I live in Canada and the cost here is ridiculous to get a key made. Saved a bunch. Takes a load of worry about loosing an only key. Recommend prevention, huge cost to no key situation. spare key less painful monetarily wise. received quick help for trouble shooting.

Order was prompt and came without issue. There was an issue with the websit for the product Tom's Key sold me and didn't have directions available for my vehicle. I contacted Tom's and got a prompt response with the instructions and was able to complete my programming. Would have been 5 stars except the issue with the instructions.

Lost my wife's car key about 6 weeks ago. I looked all over the house and property. Two days after I ordered a new key kit, my wife found my keys in her coat pocket.
I immediately contacted the customer service department after hours to cancel my order. The next morning, Tom's Key Company notified me that the order had already been cancelled. My refund was issued the next day as well.
As far as customer service, it doesn't get any better than that. Tom's Key Company is a class act.
Vic

I reached out to customer service about the 15$cash back promotion. They went above and beyond to ensure i got my refund and was satisfied. They were quick and responsive.

the door lock/unlock button on the keyfob for my 2010 Dodge Nitro stopped working...last time I had the dealership replace and program a key for me about 6 years ago it was $250, probably far more now...I researched if I could get a key myself and found Tom's Key Co...I ordered the key for my make & model and also ordered the 'key by photo' option to upload 3 photos of my key and have my new key cut before shipping...I received it in less than a week...I found info online that said if I had 2 keys that would start my car, I could self program the new keyfob without a programmer...well darned if that wasn't dead on! I followed the procedure to self program my new key which took all of 2 minutes, and it works brilliantly now! I have no problem highly recommending Tom's Key Company and I will use them from now on to replace vehicle keys

Amazing experience! I ended up just buying a key fob, they sent me an email before shilling it to let me know that if I didn’t have a programmer that it would not program. I’m glad they did that because I had no idea. I thought as soon as I bought it it would automatically be programmed. lol but I guess that wouldn’t make sense due to they’re probably 1 million cars with the same make and model as mine. Anyways I got the right order finally thanks to them! And it shot here pretty fast. I was able to program it with in minutes. I definitely want to buy a new one for back ups.

Website claims they can make a key fob for my exact vehicle that I can program with their programmer. I Buy the service, waste 3 evenings trying to get the new FOB programmed to my vehicle. I requested for a return. They asked if I would work with their tech support before I returned the items. I sent all the information they asked for. Waited for a response. No response initially. Emailed support got a response asking for pictures of my key. Responded that their programmer wont work with my vehicle even though their website sells this service for my exact vehicle. Wait for my return label. ship items back and they refund me all but $4.68. I realize $4.68 is not a lot of money, but they provided me nothing but a waste of my time. If anything they should pay me for the 3 evenings I wasted on a service that they knew would not work when they sold it to me. How do you sell something that you know wont work, and then keep a portion of my money?

Bottom line, wrong device ordered for my specific truck. I received what I thought was the right device on recommendation made by automated response to data entered. Received device but after several views of recommended videos, and attempt to program multiple OEM and generic remotes, all failed. I did some further investigation and found that due to my truck having 4 doors, I needed a different device. Upon contacting Tom’s, a smooth transition from returning and ordering was very impressive. I will follow up with this another kind review when I, hopefully find success. My new order is on the way.

Very helpful full and great plp to work with. Help me out through the whole process. Key programming is simple
and easy to use.
Thanks Tim’s Key Company