I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more
First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!
We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth getting.
The surprise bags were fresh from the oven and tasted about as good as you could get. One was a cheese pizza and the other was cheesy bread sticks. I would recommend getting the surprise bags for a real treat.
25 July 2026
Unprompted review
Great food
Great food! The surprise contents were better than I expected. Have used the service twice in two days.
26 July 2026
Unprompted review
What a great cupcake 🧁 bakery
What a great cupcake 🧁 bakery! The staff is friendly and the cupcakes are delicious! Thank you!
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Store was closed and hours wrong
App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off, and posted store ours indicated a 6:30 PM closing time. Wasted my gas and time and STILL seeing this same offer being posted daily with erroneous info. Why hasn’t this been rectified?
26 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear about your experience with the store being closed during your scheduled pickup time and the inconvenience caused by the inaccurate pickup hours. We work closely with our partners to ensure all store information and pickup windows on the app are accurate, and we regret that this fell short.
Please reach out to our support team through the Help Centre in the app so we can look into this issue and address the store's listed hours immediately. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go.
Disappointing value for money
Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform to offload excess inventory at my expense rather than providing the promised value. Overall, this was a frustrating experience, and I do not feel I received a fair deal for my money.
24 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear about your experience with your produce Surprise Bag from The Fresh Market and that the contents did not meet the expected retail value. We work closely with our partners to ensure that all orders provide the promised value, and we regret that this fell short. Please reach out to our support team through the Help Centre in the app so we can look into this further for you. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go.
The first time i used the app & im very…
The first time i used the app & im very happy that it was worth the savings. The customer service was extremely good the staff was so polite & very friendly when I came in to pick up my order. The quality was great the quantity was excellent & the taste was great. I would recommend it & would definitely do it again.
26 July 2026
Unprompted review
The box from Tim Hortons was not valued…
The box from Tim Hortons was not valued at $15.00 of product and the items were almost all the same
26 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that your Tim Hortons order did not meet expectations regarding its overall value and variety. We work closely with our store partners to ensure that every Surprise Bag meets the expected retail value and offers a good experience, and we regret that this was not the case for you. Please reach out to our support team through the Help Centre in the app with your order details so we can look into this further. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
The donuts are fresh and so good.
27 July 2026
Unprompted review
Picking up my bag was very easy
Picking up my bag was very easy. The cashier was helpful and told me what to do. Showed the app, my payment, and she brought me the bag I ordered. Easy peasy!
26 July 2026
Unprompted review
Trying new cafes and restaurants without breaking the bank
I'm finding that the majority of items that I have picked up from various of stores have been great. It gives me a chance to try new restaurants or cafes while not spending a bundle.
I don't use the app often but when I do it really never disappoints.
16 July 2026
Unprompted review
I received wonderful goodies & the…
I received wonderful goodies & the staff were so happy & polite
19 June 2026
Unprompted review
I tried this out for the first time
I tried this out for the first time. Realizing on sunday at supper we did not have lunch stuff for work, I tried the deli package at Metro. Quick easy and stuff we can use.
26 July 2026
Unprompted review
Quick and Easy
The store made the pick up quick and easy. They were very helpful.
26 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that your order did not go as expected. We work closely with our partners to ensure that all Surprise Bags provide value and align with our mission to reduce food waste, and we regret that your experience fell short on this occasion.
Please reach out to our support team through the Help Centre in the app so we can look into this further for you. Your feedback helps us improve, and we truly appreciate your support in the fight against food waste.
Too Good To Go.
Whole Foods has Great Bags
I primarily look at Whole Foods and if I click a surprise bag 1/2 second after it appears (and I’m inthe app) it’s often gone. I feel like people have set up bots/programs that grab them first. Wish this could be prevented.
WF’s selections are very good and the bag often contains items exceed the original price. Usually it’s very high quality.
24 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.