Too Good To Go Reviews 

Reply from Too Good To Go

An hour ago

It is completely understandable how infuriating it is to have your order cancelled right as you arrived at the till, turning your collection into a completely wasted trip, only to face a lengthy wait for your money to return. We know how frustrating both last-minute cancellations and payment processing delays are, and we are so sorry for the hassle and disappointment this experience caused you.

Please reach out to our support team directly through the Help Centre in your app so we can look into your specific cancellation and confirm the status of your refund.

Your candid feedback is invaluable as we work with our store partners to prevent last-minute cancellations, and we thank you for your patience and for standing with us in the fight against food waste.

Reply from Too Good To Go

3 hours ago

It is completely understandable how frustrating it is to feel let down by the platform, especially when app glitches, wasted journeys, and unhelpful responses turn a great idea like saving food into a stressful experience. We hear your concerns loud and clear, and we are so sorry that your recent encounters left you feeling dismissed and unvalued.

Please submit your detailed feedback directly to our team through the Help Centre in your app, as having these specifics allows our technical and support teams to address recurring systemic issues and hold partner stores accountable.

We truly appreciate your honesty and your commitment to fighting food waste, and we thank you for bringing these critical areas of improvement to our attention as we work to make the platform better for everyone.

Reply from Too Good To Go

4 hours ago

We are so deeply sorry for this incredibly frustrating experience! Making a dedicated journey to a store only to have your order cancelled 5 minutes before pickup—while you are already standing outside—is completely unacceptable.
We take full responsibility for the disruption and disappointment this causes. Because our model relies on genuine end-of-day food surplus, stores sometimes realize late in the day that they have sold out of stock through regular customers. However, store partners are expected to monitor their inventory responsibly and cancel orders as early as possible so you don't waste your time travelling.
Every case is reviewed individually by our team. Please reach out to us through the Help Centre in the app with your order details. Our Customer Experience team will ensure your payment is fully refunded immediately and follow up directly with the store management regarding their late-cancellation habits.
Thank you for bringing this to our attention, and we sincerely apologize for the wasted trip

Reply from Too Good To Go

4 hours ago

Thanks for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating it is when the items in your bag don't reflect the value you paid for. We set high expectations for our store partners to ensure every bag offers great savings and quality food, and it’s disappointing to hear this wasn't the case for you.
Please get in touch with our team via the Help Centre in the app so we can review the details of your order and assist you directly.
We appreciate you taking the time to share your thoughts, and thank you for joining us in the fight against food waste.

Too Good To Go

Reply from Too Good To Go

9 hours ago

We are so sorry to hear about your experience at Uppercrust and that the food received was stale and cold. We completely understand how disappointing this must have been, as we always want everyone to have a great experience when saving meals with us.

We take full responsibility for not meeting expectations this time. To help us make things right, please reach out to us directly through the Help Centre in your Too Good To Go app so we can look into it further.

Your support means so much in our shared mission against food waste, and every saved meal makes a real positive impact on the environment.

Reply from Too Good To Go

11 hours ago

Hello Andy,
We’re sorry to hear that your pickups did not meet the standards we expect from our partners.

We encourage you to reach out to us through the Help section in the app so that you can provide more details. This will allow us to better understand the situation and offer the assistance you need.

Thank you for using Too Good To Go and for supporting our mission against food waste.We hope you’ll give us another chance to provide a better experience in the future.

The Too Good To Go Team

Reply from Too Good To Go

12 hours ago

Hello Jay,

We understand how disappointing it can be when a Surprise Bag does not meet your expectations, especially after putting in the effort to reserve one. We also recognize how important it is for all users to have a fair chance at securing bags from their favorite local spots.

Providing a varied, high-quality selection is essential to what we do, and feedback like yours helps ensure partner stores maintain these standards. We always aim to ensure our processes and bag distributions remain fair and enjoyable for everyone in the community.

To help us look into the specific contents of your order and address your experience directly, please reach out to us through the Help Center in the Too Good To Go app. Our support team can access your account details there and assist you most effectively.

We appreciate you sharing your thoughts with us, as user feedback is vital to continuously improving the experience on our platform.