ToolBuyer Reviews 

107
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The items arrived quickly and well packaged. On inspection the fixings where poor, so I emailed as soon as possible. This was a manufacturing issue, not ToolBuyer. I got a polite reply from Kevin rega... See more

Rated 5 out of 5 stars

After ordering a 3D printed part to replace the broken hinge on my Joseph Joseph bin, I wasn't sure it was quite the right fit. So I emailed the company and was pleasantly surprised that, after a... See more

Rated 1 out of 5 stars

I have incorrect bits in the two kits & missing instructions in one for a pulley extractor, I have left voice messages as the phone goes to answer phone & emailed my complaint with pictures on both... See more

Rated 1 out of 5 stars

Ordered a clamp, given estimated delivery of 15/6, still not arrived. They replied to my 1st email chasing item, nothing since, no goods, no contact, no refund! Onbuy have contacted 3x no reply! Diab... See more

Company details

Written by the company

ToolBuyer.co.uk is a trusted UK tool supplier offering over 8,000 quality products for trade professionals and DIY users. Operated by First Point Midlands Ltd, we stock leading brands such as Neilsen Tools, Silverline and more — all at competitive prices. Our range includes hand tools, power tool accessories, automotive, plumbing, and workshop essentials, with fast UK delivery options and reliable customer service. Every order is carefully packed and dispatched from our UK warehouse, ensuring customers receive great value and dependable quality. With thousands of verified sales and positive reviews across eBay and our website, ToolBuyer has become a go-to choice for mechanics, engineers, and home users alike. We pride ourselves on honest pricing, fast shipping, and excellent after-sales support. Visit www.toolbuyer.co.uk to explore our full range and see why so many customers trust ToolBuyer for their tools.


Contact info

3.9

Great

TrustScore 4 out of 5

107 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(107)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for next day delivery but didn’t…

Paid for next day delivery but didn’t get it. Ordered it Friday received it the following Wednesday. Not impressed so got ripped off on the post. Didn’t reply to two emails I sent & when you call them there’s nobody to take your call. You leave a message & nobody calls you back. Product was good when it finally arrived. I would not recommend this company to anyone.

2 May 2025
Rated 3 out of 5 stars

Mwah Service

I bought a replacement part for a Joseph Joseph bin. The site is not very clear about the actual sending costs (in this case: since it was shipped for the UK, import duties apply) upfront. The site also lacks actual instructions or video's on how to mount the replacement part.

15 April 2025
Rated 5 out of 5 stars

Done what they said

The blades I ordered were sharp & heavy duty as described & they arrived in the expected timeframe.
A good experience from a first time user.

9 February 2025
Rated 3 out of 5 stars

No response on chat or email

I was provided with a discount code on my invoice to receive 10% off my next order by inputting the code"THANKS"
The code did not work on their website, I contacted them by their online chat facility but never received a reply although I tried numerous times, I also sent an email which was never replied to either.
I placed an order anyway as the price was very good which arrived promptly.
The invoice with this order still had the offer of 10% off next order using the same discount code "THANKS". What is the point of quoting a discount code that does not work & also having a chat facility & email address that nobody responds to?

20 January 2025
Rated 1 out of 5 stars

Verder little for a lot of money

i thought to buy a new closing flap for my trash can. unfortunately i received for a lot of money a small plastic part that i could glue to the old one. at least i think so, because there was no description. also paid customs clearance costs.

30 December 2024
Rated 5 out of 5 stars

I bought a specialist tool for a…

I bought a specialist tool for a particular job ,this tool was listed all over the net for a whole range of prices ,Tool buyer were the best price by far I was sceptical because the difference in price for the same unit was over £100 pounds to the most expensive supplier so was expecting very little but the unit turned up super quick and was good quality and did the job perfectly ,In fact I couldn't have done the job with out it .Tool in question was a crankshaft holding tool for a Ford
Transit .Well done Toolbuyer I will be back

4 January 2025

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