The items arrived quickly and well packaged. On inspection the fixings where poor, so I emailed as soon as possible. This was a manufacturing issue, not ToolBuyer. I got a polite reply from Kevin rega... See more
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See what reviewers are saying
After ordering a 3D printed part to replace the broken hinge on my Joseph Joseph bin, I wasn't sure it was quite the right fit. So I emailed the company and was pleasantly surprised that, after a... See more
I have incorrect bits in the two kits & missing instructions in one for a pulley extractor, I have left voice messages as the phone goes to answer phone & emailed my complaint with pictures on both... See more
Ordered a clamp, given estimated delivery of 15/6, still not arrived. They replied to my 1st email chasing item, nothing since, no goods, no contact, no refund! Onbuy have contacted 3x no reply! Diab... See more
Company details
Written by the company
ToolBuyer.co.uk is a trusted UK tool supplier offering over 8,000 quality products for trade professionals and DIY users. Operated by First Point Midlands Ltd, we stock leading brands such as Neilsen Tools, Silverline and more — all at competitive prices. Our range includes hand tools, power tool accessories, automotive, plumbing, and workshop essentials, with fast UK delivery options and reliable customer service. Every order is carefully packed and dispatched from our UK warehouse, ensuring customers receive great value and dependable quality. With thousands of verified sales and positive reviews across eBay and our website, ToolBuyer has become a go-to choice for mechanics, engineers, and home users alike. We pride ourselves on honest pricing, fast shipping, and excellent after-sales support. Visit www.toolbuyer.co.uk to explore our full range and see why so many customers trust ToolBuyer for their tools.
Contact info
52A Lichfield Road, WS8 6HT, Walsall, United Kingdom
- 0333 5333 400
- sales@toolbuyer.co.uk
- toolbuyer.co.uk
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Hasn’t replied to negative reviews
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Easy to order and fast to get the…
Easy to order and fast to get the socket from the UK to NZ, highly recommended!
Really happy with our purchase
Really happy with our purchase, it was sent quickly and the item that arrived is as described.
I didn't get the shovel I ordered
I didn't get the shovel I ordered. I got a different type of irish shovel
Good tools for the price
Effective tools that worked straight out of the packaging (no sharpening required), although one wooden handle benefited from a bit of extra sanding.
speed of delivery
speed of delivery, good communication, postage costs and item price all fantastic. now my number one first search web page for the next addition to an ever growing tool set.
thank you Toolbuyer
Great service item arrived earlier than…
Great service item arrived earlier than expected will buy again thank you
Good equipment and prompt delivery
No waiting and good value pricing
Poor.
Sent wrong product and had to chase too get refund they never answer the phone it always goes to a answer phone and they never call back
Order the Item and delivery was no time…
Order the Item and delivery was no time and produce was as described, Excellent price also.
Excellent service
The item's ordered were exactly what I needed in quick time.delivery as very quick and on the date stated . excellent firm to deal with and will definitely use again when needed.
Not as shown in picture on line
Not as shown in picture on line, nut is very loose on the handle and doesn't tighten well
Still haven’t received item
Still haven’t received item, paid for next day delivery and this was a week ago.
I have incorrect bits in the two kits &…
I have incorrect bits in the two kits & missing instructions in one for a pulley extractor, I have left voice messages as the phone goes to answer phone & emailed my complaint with pictures on both kits. One kit was bought through ebay & the other bought direct with the company. I have also complained
through the ebay complaint department.
DO NOT BUY ANYTHING FROM THIS COMPANY.
Quick delivery and excellent prices
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