Should I post how many times u have threatened me u scam pathetic company u have stolen thousands from me lawsuit very soon 🔜 against ur scam company. It's all over on line they got shut down for und... See more
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See what reviewers are saying
This casino takes way to long to pay withdrawals. Then they want documentation about your income. Thats fine bank statements or proof if credit card but they have no right to ask for documents requiri... See more
Horrible... They take ages to allow to pay even interact? Come on. Totally unsatisfied I am. I requested withdrawal of my own winning and it has not been done. I recommend to play on MGM they are much... See more
First online casino I've seen that's extremely transparent about their slot's RTP and it reflects in game-play (unlike some other shady casinos). Their loyalty program is also great. Unlike other casi... See more
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2.0
Poor
221 reviews
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AVOID THIS CASINO WEBSITE AT ALL COST
AVOID THIS CASINO WEBSITE AT ALL COST , i begin play deposits almost 1500 without winning any dimme , i enter the live chat to tell them what was the cash back % and telling them i almost spend 1200$ without winning anything , they exclude me telling me i had gamblimg issues . No other way i can enter my account and cash out $$ thats i still had in my bank roll and had bets actived . Scammers avoid this crap do me a favor
11 October 2025
Unprompted review
Reply from Tooniebet
Dear Dominic,
We are sorry for the frustration this has caused, but we would like to clarify that our team acted out of a commitment to your safety.
When concerns about significant losses are raised, our Responsible Gambling protocols require us to restrict account access immediately to prevent further distress.
This is a protective measure and not an attempt to withhold your funds.
Any remaining real-money balance and winnings from settled bets remain yours.
Since you can no longer access the live chat, please contact our support team via email so we can assist you with the verification and withdrawal process.
We thank you for your understanding on the matter.
Best wishes,
Tooniebet Customer Support
Outstanding customer service
Outstanding customer service.
Miranda helped me with sorting out my issue with a game.
i felt that the customer service is very genuine .
11 October 2025
Unprompted review
Reply from Tooniebet
Dear Dysiree,
It is so wonderful to read this!
We are thrilled that Miranda was able to help you resolve your game issue so effectively.
Hearing that you felt our service was "genuine" is the best compliment we could receive. We strive to be more than just a support script, so knowing that human connection came through made our day.
We will be sure to pass your kind words along to Miranda—she’ll be delighted to hear them!
Thank you for sharing your experience and for being part of the Tooniebet community! :)
Best wishes,
Tooniebet Customer Support
Random Balance Decrease
The amount of money in my account was decrease by 10x due to a 'maximum payout' despite never happening before.
Unethical. There are plenty of other options available. Take your business elsewhere.
9 October 2025
Unprompted review
Reply from Tooniebet
Dear Nick,
We hear you and we’re genuinely sorry for the frustration this has caused.
Seeing a balance adjustment like that is never the news anyone wants to receive, especially when it feels like it came out of left field.
To provide some context, "maximum payout" limits are typically tied to specific bonus terms or promotional play rather than standard cash deposits. While we aim to keep our terms as transparent as possible, we realize they aren't exactly "light reading," and it’s a total buzzkill when they impact your winnings unexpectedly.
We’d love the chance to look into your specific case to ensure everything was handled correctly and to give you a clearer explanation of why that limit was applied.
Please reach out to our team directly via live chat or via email, so we can look into this for you.
We are looking forward to your contact!
Best wishes,
Tooniebet Customer Support
The quick resolution and very positive…
The quick resolution and very positive service.I inadvertently cancelled bonus and lost all of the bonus and the customer service person restored it immediately and educated me on how to avoid future issues.
8 October 2025
Unprompted review
Reply from Tooniebet
Dear Dale,
Thank you so much for your kind words!
We're really glad to hear that our customer service team was able to quickly resolve the issue and restore your bonus. I
t's great to know they could also guide you on how to avoid similar problems in the future — we’re always here to help!
We truly appreciate your feedback and your support.
Best regards,
Tooniebet Customer Support
Easily the worst online Casino out…
Easily the worst online Casino out there.
I could get into it but I'll spare you. I've calculated RTP on games with theoretical RTPs at around 96% as as low as 20%. Stay as far away as you can.
700 spins for a bonus should not be acceptable. They will tout being igame certified but please remember, these online casinos can change RTP from their side.
See how many people on reddit talk about this site as absolute trash and listen to them. Really really bad
26 May 2025
Unprompted review
Reply from Tooniebet
Dear Butters,
We’re sorry to hear about your disappointment.
All our games are provided by certified third-party providers and use Random Number Generators to ensure fair and regulated play.
Theoretical RTPs are determined by the game providers and cannot be altered by us.
We appreciate your feedback and take all player concerns seriously.
If you’d like us to review your account or any specific issues in more detail, please reach out to our support team at support@tooniebet.ca.
Best wishes,
Tooniebet Customer Support
They really need to add more options in…
They really need to add more options in the fututre because I need them
14 August 2025
Reply from Tooniebet
Dear Evan,
Thank you for your feedback!
We hear you — more options are always a good thing.
Our team is continuously working on expanding features, and your input helps guide us in the right direction.
Best wishes,
Tooniebet Customer Support
Fine print scammers
Fine print scammers. I asked to have my account closed as the odds are the worst I've encountered in an online casino.
They offered me $70 retention bonus with 40x wagering requirement. I fell for it. Just so happen to win $3000 on this retention bonus (goes to show how they manipulate the digital slots) played for hours to make the wagering requirement. $2500 and then all but $300 disappeared. Turns out, on Bonus there is a max payout percentage if you win anything on a bonus. (In the fine print of course)
Stay away from this Casino.
20 September 2025
Unprompted review
Reply from Tooniebet
Dear Andy,
Thank you for taking the time to share your experience.
We’re sorry to hear about your frustration regarding bonus terms.
All promotional offers, including retention bonuses, come with specific wagering requirements and maximum win limits (for the retention bonuses), which are clearly outlined in the Terms & Conditions.
That said, we understand these details can sometimes feel easy to miss.
We truly appreciate your feedback and will share it with our team to ensure bonus conditions are communicated as clearly as possible.
If you’d like us to review your case further, please reach out to us directly at support@tooniebet.ca.
Best wishes,
Tooniebet Customer Support
Only casino I keep going back to
First online casino I've seen that's extremely transparent about their slot's RTP and it reflects in game-play (unlike some other shady casinos). Their loyalty program is also great. Unlike other casinos that do a one time deposit bonus, they offer you deposit bonuses and free spins almost daily. I only wish they brought us a bit more new content. There's a 4000+ slots though lol. Customer support is also always available and quick to resolve any problems. GG WP.
21 September 2025
Unprompted review
Reply from Tooniebet
Dear John,
Thank you for such a thoughtful review!
We’re thrilled to hear you appreciate our transparency on RTPs, loyalty program, and ongoing bonuses — it means a lot to us that these stand out for you. 🙌
We’re also glad our support team has been there when you’ve needed them.
Your suggestion about bringing in more new content is noted — even with 4,000+ slots, we know variety is key, and we’re always working to expand our selection. 🎰✨
We truly appreciate your support and look forward to keeping your experience rewarding and fun.
Best wishes,
Tooniebet Customer Support
scammers…when I started playing I click…
scammers…when I started playing I click verification to know if there’s something I mis that I uploaded now it says there nothing verify with you now deposited 100$and get a bonus I had luck I wager the bonus ad become 1900 when I withdraw they block and start asking verification now I uploaded what I have but they still keep on asking documents until I have nothing to show…why they did not ask that when I did not yet deposit now my money my winnings I can not get it anymore because of luck of documents this guys they are smart….they must verify first if one player is eligible and not allow if not eligible ….if you are loosing I’m sure they are not verifying until you win and if you have nothing to show sorry your money gone even the one that you depoited….this guys they trick and it’s not far with scammers…be aware here must complete verification first deposit…
17 September 2025
Unprompted review
Reply from Tooniebet
Dear Christ,
We’re sorry to hear about your negative experience and understand how frustrating this situation feels.
Please know that verification is a legal requirement set by regulators.
While it can sometimes feel inconvenient, it’s in place to protect both players and the platform.
That said, we take your feedback seriously — particularly about the timing of verification — and will share it with our team.
We encourage you to reach out again through support@tooniebet.ca so we can review your case in detail and ensure it gets the proper attention.
Best wishes,
Tooniebet Customer Support
Very tight slots
I really don't know what to say, I play on this site in the beginning and won. Nothing spectacular but win. Then after that can't get a dime. Withdraw are taking longer in the hopes that we will use it. By canceling . The thing it.. when I leave this site and go on OLG, party casino or jackpot city I play the same games and with $2,000 or more. Never win that on. This site. So I git an email response from tooniebet they want more details. But there is really nothing more to say. I spoke the truth then I have to enter a reference # but non was given. And if I don't respond within 3 days they will consider this review not real. On September 19, 2025 I self exclude for 6 months so I do think you guys should be reaching out, as per regulation to quote your response
13 September 2025
Unprompted review
Reply from Tooniebet
Dear Lisa,
Thank you for taking the time to share your experience.
We’re sorry to hear about your disappointment with withdrawals and gameplay.
Please note that outcomes on games are random and regulated by industry standards, but we understand how frustrating it can feel when luck doesn’t go your way.
Regarding your withdrawal and reference number issue — our support team will reach out again to assist you directly so we can look into your case properly.
We want to make sure your concerns are addressed fully.
Best wishes,
Tooniebet Customer Support
Avoid this CASINO at all costs!!!
Avoid this CASINO at all costs. Save your money or play somewhere else. I’m an active player here and I speak from experience. After thousands of dollars deposit, I never won any free spins. They keep sucking deposits. I’m just waiting for my cash-back,( If it’s true) then I’ll try my luck in Live Dealers. Win or lose, I’d self-exclude for 100 centuries.
I regret signing up from this SCAM site! Don’t get seduced with their bonus and all.
Just AVOID!!
17 September 2025
Unprompted review
Reply from Tooniebet
Dear Ariel,
We’re sorry to hear about your disappointment and frustration.
We do ask that reviews remain respectful so we can maintain a constructive space for all players.
To clarify: our games are provided by certified third-party providers and use Random Number Generators to ensure fair play.
Wins, including free spins, are always based on chance and can never be guaranteed. Cashback and bonuses are awarded in line with the terms and conditions stated on our site.
We strongly encourage all players to play responsibly and within their personal limits.
If you’d like us to review your account activity in detail, please reach out to our support team at support@tooniebet.ca so we can assist you directly.
Best wishes,
Tooniebet Customer Support
You won’t give me my 160 back cause I’m…
You won’t give me my 160 back cause I’m not from Ontario
8 September 2025
Unprompted review
Reply from Tooniebet
Dear Julian,
We understand your frustration.
As a licensed operator under iGaming Ontario, we are legally permitted to offer services only to players located within Ontario.
This means deposits made from outside the province unfortunately cannot be used for play, and withdrawals are not possible.
We know this can be disappointing, but these restrictions are set by regulation, not by choice.
We kindly request to contact us at support@tooniebet.ca or via our live chat option , so our team can schedule a refund for your deposit.
We await for your contact.
Best wishes,
Tooniebet Customer Support
Asking for Verification
Asking for verification, which is fine. Problem is they want pictures of a card I haven't had in over a year. So now I have to contact my bank just to get proof I no longer have that card. Jumping trough hoops. Horrible customer service. Took over 36 hours after withdrawal request for them to even contact about verification. Now I have to contact bank about a card that expired over a year ago.
Still a battle. Keep denying documents that their website says they accept. Asked for a bank statement, then denied it because I blacked out all my balances and transactions that do not pertain to them.
Been over 72hrs and still nothing. They just repeat the same thing over and over again. Use Betty, they are way better and never had an issue with them. Zero playthrough on bonuses, meanwhile tooniebet had massive 50x playthrough
Almost 96 hours now. They have finally accepted documents. But still in limbo on the withdrawal. They have also given me a time out on the live chat. Guess they don't like bad ratings on the chat. But it's not customer service when everyone says the same thing, it's a script.
Don't use tooniebet. Crappy promos that require thousands to be played through
5 September 2025
Unprompted review
Reply from Tooniebet
Dear J.B.,
Thank you for taking the time to share such detailed feedback.
We’re sorry to hear about the difficulties you’ve faced during the verification and withdrawal process.
As a regulated platform, we are required to follow strict security and compliance checks to protect our players and prevent fraud.
This sometimes means requesting specific documents, including proof of expired cards, to ensure the safety of your account.
We understand this can feel frustrating and inconvenient, and we’re working to make the process as smooth as possible.
Regarding bonuses, all promotional offers come with clearly stated terms and conditions, including play through requirements.
These are standard in the industry, and we encourage players to review them before opting in.
We’d like to review your case further and ensure your withdrawal is finalized. Please contact our support team directly at support@tooniebet.ca with your details so we can investigate and assist you personally.
Your feedback is valuable, and we’ll continue working to improve both our verification process and customer support experience.
Best wishes,
Tooniebet Customer Support
Reply from Tooniebet
Dear Kurt.
Thank you for sharing both the pros and cons of your experience.
We’re glad you’re enjoying the variety of games from top providers! 🎰
At the same time, we hear your feedback about support response times and will continue working to improve our speed and efficiency.
Your input is valuable, and we appreciate you taking the time to help us get better.
Best wishes,
Tooniebet Customer Support
Horrible customer service
Horrible customer service, waited over 7 business days for a withdrawal to be processed and has still yet to be processed. Not a good site
25 August 2025
Unprompted review
Reply from Tooniebet
Dear Jessica,
We’re very sorry to hear about the delay with your withdrawal and the frustration this has caused.
While most withdrawals are processed quickly, there can occasionally be delays due to additional verification checks or banking processes.
That said, waiting over 7 business days is not the experience we want for our players.
Please reach out to our support team at support@tooniebet.ca with your account details so we can investigate this matter directly and ensure your withdrawal is completed as soon as possible.
We truly value your feedback and will continue working to improve our service.
Best wishes,
Tooniebet Customer Support
few progressive jackpots
most casinos have these as standard and in number, it's shame for what's ...otherwise a decent casino
21 August 2025
Reply from Tooniebet
Dear Alison,
Thank you for your honest feedback.
We’re glad to hear you find our casino decent overall, and we take note of your comment regarding features that you feel should be standard.
Your input helps us identify where we can improve and continue to grow.
If you’d like to share more details about what you feel is missing, our support team at support@tooniebet.ca would be happy to hear from you.
Best wishes,
Tooniebet Customer Support
Its been days since they deny my…
Its been days since they deny my withdrawals and they limit them to 750$ a day which I’ve never seen that at any other casinos but they also find excuses to not approve my verification documents when I’ve always provided these documents anywhere else with no issues. These scammers owe me 8.6k, and it’s not like I only played the welcome bonus, I deposited 600$ lost it and also deposited another 435$ that btw didn’t appear on my casino account and that i’m trying to get back into my bank account so avoid at all cost its just trouble from begining to end, its not a serious company, if they end up paying me I will edit this review to say how long and what it took to do it
21 August 2025
Unprompted review
Reply from Tooniebet
Dear Whyy,
We’re truly sorry to hear about your experience and the difficulties you’ve described.
Withdrawal limits and verification checks are part of our compliance process, but we completely understand how frustrating this situation must feel — especially with the sums involved.
Please be assured that our support team does not intend to delay or deny payments unnecessarily, and we’d like to review your case directly to ensure it’s resolved as quickly as possible.
Could you please reach out to our support team with your account details so we can investigate the missing deposit and the status of your withdrawals?
We take these matters very seriously and want to make sure you receive clear updates and a fair resolution.
Thank you for your patience and for bringing this to our attention.
Best wishes,
Tooniebet Customer Support
It's a scam
I deposited, and earned 50 free spins and a claw machine to use with that claw machine I won $45 bonus, with my money I won $117, I tried to make a withdrawal however, if you withdraw your winnings you forfeit all your bonuses! With my deposit I earned those bonuses only for them to be taken away when I try to withdraw my winnings!! Complete scam!!
18 August 2025
Unprompted review
Reply from Tooniebet
Dear Barbie,
Thank you for taking the time to share your feedback. We’re sorry to hear that the bonus terms caused frustration.
Like many casinos, our promotions come with specific terms and conditions — including wagering requirements and rules regarding withdrawals — and we always recommend reviewing these before playing.
That said, we understand how this can feel disappointing, and we’ll share your feedback with our team to make sure our bonus terms are as clear and transparent as possible.
If you’d like us to review your case in detail, please reach out to our support team with your account information, and we’ll be happy to take a closer look.
We truly value your feedback and hope to provide a better experience moving forward.
Best wishes,
Tooniebet Customer Support
Insane withdrawl wait times
Insane withdrawl wait times , they make you jump through hoops in order to recieve a withdrawl from them . This is the only website ive used where this has happened to me. my withdrawl has been processing for 5 full days and i honestly dont think ill be recieving that money . I keep getting told that its been escalated to the relavent team but im pretty sure theyre just saying that and not doing anything about it . I would stay far away from toonie bet and i wish i would of read the reviews before hand before signing up . Anybody thats done a 5 star review has to be a bot controlled by the company because theres no way they have had a positive experience
17 August 2025
Unprompted review
Reply from Tooniebet
Dear Jeff,
We’re really sorry to hear about your experience and the frustration it has caused.
Withdrawal times can sometimes take longer than expected due to required security and verification checks, but we completely understand how disappointing delays can be.
Please rest assured that our support team does escalate these matters, and we’d like to look into your case directly to ensure it’s resolved as quickly as possible.
If you could reach out to us with your account details via our support team, we’ll be able to provide you with an update and assist further.
We truly value your feedback, as it helps us improve, and we hope we can restore your confidence in ToonieBet.
Best wishes,
Tooniebet Customer Support
Worst fkin website I've ever seen and…
Worst fkin website I've ever seen and played
Wish there is 0 star
Scam for sure
Don't use this site
Wasting money and time
Used 7k in three days not winning even one cents
This is ridiculous
Wish these guys are go to hell
12 August 2025
Unprompted review
Reply from Tooniebet
Dear Juhno,
We’re sorry to hear about your experience and we understand your frustration.
Please note, however, that we ask all reviewers to use respectful language so that we can maintain a constructive environment for everyone.
Our platform operates fairly and transparently, and we take concerns like yours seriously.
If you feel there may have been an issue with your account or gameplay, please reach out to our support team at support@tooniebet.ca so we can review this in detail and assist you further.
Thank you for your feedback.
Best wishes,
Tooniebet Customer Support
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