Should I post how many times u have threatened me u scam pathetic company u have stolen thousands from me lawsuit very soon 🔜 against ur scam company. It's all over on line they got shut down for und... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This casino takes way to long to pay withdrawals. Then they want documentation about your income. Thats fine bank statements or proof if credit card but they have no right to ask for documents requiri... See more
Horrible... They take ages to allow to pay even interact? Come on. Totally unsatisfied I am. I requested withdrawal of my own winning and it has not been done. I recommend to play on MGM they are much... See more
First online casino I've seen that's extremely transparent about their slot's RTP and it reflects in game-play (unlike some other shady casinos). Their loyalty program is also great. Unlike other casi... See more
Company replied
You should know
2.0
Poor
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst casino
Worst casino. As a VIP I was due a cashback for the money I lost this week. Instead of paying it like they promised to lure you in, they simply blocked my account so they didn’t have to pay! I’m so disgusted.
6 August 2025
Unprompted review
Reply from Tooniebet
Dear Alison,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Please know that we take these matters seriously — especially when it involves our valued VIP members.
Account actions like suspensions are never taken lightly and are typically based on specific terms or concerns.
That said, we’d really like to investigate this further and ensure you get clear answers.
Could you please reach out to our support team directly at support@tooniebet.ca so we can look into this for you right away?
We appreciate your feedback and the opportunity to make things right.
Best wishes,
Tooniebet Customer Support
Overwhelmed
I'm beyond baffled by all the good reviews I've read. My experience thus far has been unbelievable to say the least. I opted to withdraw the 60$ to see how the withdrawal process worked. It's been two weeks and I'm now convinced I will not be receiving it. I be jumped through hoops with all the documents needed to prove I am who I say I am. The banking documents alone are an invasion of my privacy. You cannot alter a single thing..they need to see it all? My licence, documents that show my address...all have been sent. Now they want a marriage licence? What in the world does that do to prove my existence? Well you cannot send such document if your not married. They can keep the 60$ as it will not make or break me. But I can assure you I will not use tooniebet ever again.
RESPONSE @ Toonie bet.
I can promise you I was asked for my marriage licenced as I still use my old banking account that my ex and I shared years ago. His last name doesn't match mine..hence why they asked. My thought on strick regulation before withdrawal....should be the same strict regulations BEFORE making thus deposits!! No need to follow up...I ve passed withdrawal process on olg...I ll keep playing there. But thank you.
1 August 2025
Unprompted review
Reply from Tooniebet
Dear Nathalie,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the frustration you’ve experienced with the withdrawal and verification process.
As a regulated platform, we are required to follow strict identity and security checks to protect our players and prevent fraudulent activity.
This may involve requesting multiple documents, but we would never ask for anything irrelevant or unnecessary to your account verification.
A marriage certificate, for example, would not be part of our standard requirements — so we’d like to review this situation with you directly.
Please contact our support team at support@tooniebet.ca with your case details so we can investigate further and ensure your withdrawal request is processed correctly.
We truly value your trust and hope we can resolve this matter for you.
Best wishes,
Tooniebet Customer Support
Reply from Tooniebet
Dear Sabrina,
We’re sorry to hear you feel this way.
Please remember that our games are based on chance, and while winning is possible, it can never be guaranteed.
We encourage all players to play responsibly and within their limits.
If you’d like us to review your account or provide more information about how our games work, please reach out to our support team at support@tooniebet.ca
Best wishes,
Tooniebet Customer Support
Extremely petty. Shame on you Tooniebet
They denied me my free spins that were supposed to be part of my welcome bonus.
I deposited $10 not knowing that you have to deposit $30 in order to qualify. So when I didn't get my free spins because I only deposited $10 I then deposited $30 in order to qualify but was told after I did that it's now to late. When I called customer service I got nowhere. What a complete scam. I can't believe I big rich online casino looks for loopholes to deny a player promotion used to lure them onto there site. Extremely petty. Shame on you tooniebet
3 August 2025
Unprompted review
Reply from Tooniebet
Dear Joe,
Thank you for sharing your feedback.
We’re sorry to hear about your disappointment regarding the promotion.
Our offers do have specific terms and conditions, including minimum deposit requirements and timeframes, which need to be met in order to qualify.
We understand how frustrating it can be if expectations don’t align with the requirements, and we’ll review this internally to ensure that the rules are always clear and easy to follow.
Please reach out to our support team at support@tooniebet.ca with your account details so we can re-check your eligibility and see if there’s a way to make this right for you.
We appreciate your feedback and will continue to work on improving transparency for our players.
Best wishes,
Tooniebet Customer Support
The withdrawal/verification process is a nightmare
The withdrawal/verification process is a nightmare...
It never ceases to amaze me how easy some online sportsbooks/casinos will take your money, but when you ask for a payout, they have to initiate some impossible process. ToonieBet is registered with iGaming in Ontario, and I understand that they have KYC/AML stuff they need to do, but without a doubt, their process is intended to frustrate winners.
I had an account with them for about a week. Won some money, and suddenly found myself unable to bet parlays. I could only bet on single tickets. My wagers were also significantly limited. So I decided to withdraw.
When you sign up with ToonieBet, they seem to perform some ID verification behind the scenes, because you do get a message saying that your identity has been verified, and if you click on Account -> Verification, it says that nothing is needed from you. However, when you decide to withdraw, they initiate some new verification process, and it's a nightmare.
I've completed verifications on several other sportsbooks in the past, and most are pretty straightforward. ToonieBet starts out by asking for 6 months of bank records, utility bills, images of your debit/credit card, images of your drivers licence, and a selfie.
That's a lot, but it doesn't end there. Once you submit the documents, and have even checked to make sure they were good quality, clear, showed all edges of the cards, etc, you find out that nothing is how they wanted it. The bank records need to have your name on them (even if your bank doesn't produce things that way), the utility bill isn't recent enough (even if it's recent), the debit/credit card didn't cover the middle 6 digits properly, the selfie needs to have you holding your ID and the ToonieBet website must be visible in the background.
So you contact them, and ask how to address these issues, and they suggest you can include a void cheque that shows your bank account number with your name, resubmit the utility bill as is, suggestions on the selfie.
You again send everything in, in a good faith attempt to get things right. But they come back with a new list of issues. They now need a bank statement for specific dates (that don't line up with a month end) showing the deposits to the book, the images of your drivers licence are no longer acceptable because you modified the file type so that the file sizes were small enough to be uploaded to the website (5MB total limit per upload). The website isn't clear enough in your selfie (they require you to take a selfie, so you've got one hand holding your phone, another holding your ID, as you hunch over next to your computer with the ToonieBet website open, and expect everything to be focused well... it's not an easy task).
You complain to them about how ridiculous the process is, and how none of the big players like FanDuel, DraftKings, BetMGM, etc require any of this, but they assure you it's all standard. They slowly start running out of things to ask of you, and start approving documents, but not before throwing in a few more curveballs, like needing you to now upload your drivers licence into some app, and take a selfie with the app.
If you persist, you will finally get through the process. But even after that, it still took another ~4 days before they sent me my money.
I really wish that sportsbooks/casinos would require customers to complete verification before they can DEPOSIT. I imagine the process would magically become much simpler then. But nope, it's no questions asked when they're taking your money. God forbid someone hits on a few bets though. Gotta kick that guy off the site and make it a total hassle for him to withdraw.
I'm sure they will reply to this saying that their verification is required per their iGaming licence. That's not it. There is absolutely no need for the verification process to be this difficult. No one else makes it this difficult. It's 100% designed to discourage people from taking money out. If I only had $100 in my account, I guarantee I would've walked away from that headache. So it probably works often enough that they get to keep some winnings they should otherwise be paying out.
9 June 2025
Unprompted review
Reply from Tooniebet
Dear Jonathon,
Thank you for sharing such detailed feedback about your experience.
We’re very sorry to hear how frustrating the withdrawal and verification process felt for you.
As a licensed operator under iGaming Ontario, we are required to follow strict regulations. This includes requesting certain documents to confirm identity, address, and banking details before withdrawals can be processed. We understand this can feel excessive compared to some other platforms, and we’re actively working to make the process clearer and more straightforward for our players.
To clarify: our verification steps are not intended to discourage withdrawals — they are a regulatory requirement that helps ensure account security and compliance. Once an account is fully verified, future withdrawals are generally much quicker and smoother.
We appreciate your patience and persistence in completing the process and are glad to hear that your withdrawal was ultimately processed. Your feedback is valuable, and we’ll continue working on ways to make verification less time-consuming while still meeting our regulatory obligations.
If you’d like us to review your case further, please don’t hesitate to contact our support team directly at support@tooniebet.ca.
Best wishes,
Tooniebet Customer Support
Worst site ever stay away!
Worst site ever stay away!! They give you promotions like deposit $30 get 200 free spins however whatever you win you have to wager 40x back so example today I won $791 which means I have to wager back over 30k in order to withdraw anything its impossible!! The payouts are garbage barely win anything playing barely get any wins or bonuses so how do you expect someone to wager over $30,000 back id rather you judt give me the $791 I won other sights dont have these ridiculous wagering requirements I recommend playing Fanduel or Betmgm!!
28 July 2025
Unprompted review
Reply from Tooniebet
Dear Deanna,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the wagering requirements.
Promotional offers, like the one you mentioned, often include terms and conditions to ensure fair play and to prevent misuse. These wagering requirements are clearly outlined during the promotion so players can make informed decisions before opting in. That said, we always strive to make our promotions rewarding and transparent, and we take feedback like yours seriously as we continue to improve.
We’re also sorry to hear that the gameplay and payouts didn’t meet your expectations. Our games use certified random number generators (RNGs) to ensure fairness for all players, but as with any casino, wins and bonuses can vary due to chance.
If you’d like us to review your specific case or offer any assistance, please feel free to reach out to our support team directly — we're here to help.
Wishing you all the best,
Tooniebet Customer Support
Betting $1 on one game and when…
Betting $1 on one game and when switching to another game default bet is $80 if you don't notice. Happened twice today. This site is an absolute ripoff.
26 July 2025
Unprompted review
Reply from Tooniebet
Dear Ben,
We’re really sorry to hear about your experience and completely understand how frustrating that must have been.
Game settings, including default bets, can vary depending on the provider, but your feedback highlights the importance of clear and consistent UI/UX — and we’re taking it seriously.
We recommend always double-checking your bet amount before starting a new game, but we’ll also pass this along to our product team for review.
If you’d like us to look into this specific case further, please feel free to reach out to our support team at support@tooniebet.ca — we’re here to help.
Thanks for taking the time to share your feedback.
Best wishes,
Tooniebet Customer Support
Honestly worst site I’ve probably…
Honestly worst site I’ve probably played on casino is super rigged customer service is brutal I was offered a bonus that was impossible to meet the requirements it’s just a joke. Save yourself time and hassle go play elsewhere,
24 July 2025
Unprompted review
Reply from Tooniebet
Dear Jon,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
At Tooniebet, we aim to provide a fair and enjoyable gaming experience for all our players, and we’re disappointed to hear that we fell short in your case.
Our bonuses are designed to offer real value, and the wagering requirements are clearly stated — but we understand that every player’s experience can vary.
We'd also like to apologize if our customer service didn’t meet your expectations — that’s something we take seriously and are constantly working to improve.
If you're open to it, we’d love the chance to look into your account and review the situation in more detail.
Please reach out to our support team directly or via email at support@tooniebet.ca, and we’ll do our best to make things right.
Best wishes,
Tooniebet Customer Support
Updated
I’ve had a terrible experience with this online casino, and I wouldn’t recommend it to anyone. Here’s why:
1) Delayed ID Verification Until After Losing My Winnings
I submitted my ID verification five times in the exact same way, yet it was only approved after I lost a large sum of money I had won. It’s extremely suspicious that they waited until my balance was gone to finally verify me. Feels like a deliberate tactic to avoid paying out winnings.
2)Inconsistent & Unfair Sports Cashback Bonus
The casino calculates the sports cashback bonus correctly when the amount is small, but as soon as it reaches a higher value, they significantly reduce it without explanation. When questioned, they brush it off, refuse to provide proof, and make excuses instead of showing their calculations. Even when I present my own math, they ignore it and never justify their adjustments.
3)False Bonuses and Promotions
VIP Bonuses They Refuse to Honor
Their VIP email promotions often promise exclusive bonuses, but when you try to claim them, customer service refuses to honor the full amount. Instead, they offer half (or less) of what was advertised, acting like it’s some kind of "compromise." If a casino can’t keep its own VIP promises, how can they be trusted with real money?
Final Verdict: Scam-Like Behavior
This casino delays payouts, manipulates bonuses, and breaks promises—all while pretending to be legitimate. Avoid at all costs if you want fair treatment and transparency
Update Promise:
I sincerely hope the casino addresses these serious concerns. If they take steps to resolve the verification delays, provide transparent bonus calculations, and honor their VIP promotions as advertised, I will gladly update my review to reflect any positive changes. Fair and ethical treatment would go a long way in rebuilding trust.
Until then, I stand by my warning to potential players.
Update: They reached out to me and fixed all the issues above that I discussed. I will be changing the rating from a 1 star to a 4 star. Only thing that wasn't 100% addressed was the ID verification.
20 July 2025
Unprompted review
Reply from Tooniebet
Dear Charles,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and want to address each of your concerns carefully and transparently.
ID Verification Delays :
We understand how frustrating verification delays can be. Please be assured that ID verification is a regulatory requirement designed to protect both players and our platform. Approvals are never timed based on account balances, and we regret that your experience made you feel otherwise. We’ll be reviewing your case internally to ensure that our process was handled correctly and fairly.
Sports Cashback Bonus Calculation:
We appreciate your observations and take bonus transparency seriously. Cashback is calculated according to our published terms and conditions, but if there has been any confusion or discrepancy, we welcome the opportunity to review it with you again. We strive to ensure every player receives the correct bonus entitlement, and if an error was made, we’ll absolutely work to correct it.
VIP Promotions and Bonuses:
We apologize if any promotional communication fell short of expectations. Our VIP offers are meant to reward loyalty, not cause frustration. If you were offered a bonus and didn’t receive the full amount, we’d be happy to re-examine the details and clarify any miscommunication. Your trust is incredibly important to us, and we never want players to feel misled.
We take your closing remarks seriously and want to reassure you that our goal is to provide a fair, transparent, and enjoyable experience for all players.
Thank you again for your honest feedback.
If given the opportunity, we’d be grateful to make things right and restore your confidence in our platform.
Best wishes,
Tooniebet Customer Support
Same BS like others
They use same software as bankonbet. you are not getting paid right on time. They are same crooks like others. I’ve excluded myself for 5 years from this site. I don’t want any more headaches when it comes to widthdrawl my winnings. Stay away from this site
9 July 2025
Unprompted review
Reply from Tooniebet
Dear Brutus,
Thank you for your feedback.
We’re sorry to hear that you’ve had a negative experience and understand your concerns about withdrawals and self-exclusion.
Please know that we operate independently and fully comply with responsible gaming policies and industry standards, including self-exclusion protocols.
If you’ve requested exclusion and are still receiving communication or were able to access your account, we take that very seriously and would like to investigate immediately.
We also understand how important timely withdrawals are. While delays can occasionally occur due to verification or regulatory processes, we are committed to processing payments as efficiently and fairly as possible.
If you’re open to it, please contact our support team with your details so we can look into your case directly.
Your trust matters, and we’re here to help resolve any outstanding concerns.
Best wishes,
Tooniebet Customer Support
They don’t allow you to withdraw your…
They don’t allow you to withdraw your money.
They don’t payout anything, awful, don’t use this company
9 July 2025
Unprompted review
Reply from Tooniebet
Dear Sita Pasta,
We’re very sorry to hear about your frustration.
We take all concerns about withdrawals seriously, and it’s never our intention to withhold funds unfairly.
Withdrawals may sometimes be delayed or restricted due to verification requirements or compliance with our terms and conditions — but we always aim to resolve these matters quickly and fairly.
If you're still waiting for a resolution or would like more clarity, please reach out to our support team with your account details, and we’ll be happy to investigate further.
Your feedback is appreciated, and we hope to restore your trust.
Best wishes,
Tooniebet Customer Support
They Didn't pay me what i won fair and square.
They let me open an account with zero issues. I was not flagged for anything i signed up and they let me deposit. They then took my first deposit for $3000. I ended up winning $3000, so i wanted to withdraw my 6000$. But they refused to pay me the winnings. Only sent me my deposit back. They said because i had "another account" but i explained to them a million times i had never made an account with them before and that they needed to show me proof of account and that "first account" verification but they wouldnt. they didnt have my identity documents because it wasnt me. In their terms and conditions it says they "may" refuse winnings. So they didnt have to refuse my money. I gambled that money and won fair and square. If id lost that deposit, i wouldnt have got my money back. Even if somebody made another account how do they let them sign up, what a terrible system they must have. Theyll take your money no problem but if you win then dont expect anything back. They should have paid me what they owed me. Totally not right at all, i made account, they let me deposit and i took all the risk. They refuse to pay me 3000$ which isnt even alot of money to them but its alot for me. Ill scream from the rooftops to everyone to never play at this site.
17 June 2025
Unprompted review
Reply from Tooniebet
Dear Alexander,
Thank you for taking the time to leave your review.
We’re truly sorry to hear about your experience and understand how upsetting this must have been for you.
Account security and fair play are extremely important to us.
We have strict policies in place to prevent duplicate accounts, which are standard across regulated platforms.
These measures help ensure the integrity of our services and protect all players.
That said, we also recognize that genuine misunderstandings can happen, and we regret if you felt your concerns were not fully addressed.
We always aim to treat each case fairly and transparently.
If you believe an error was made or if there are still unresolved questions, we urge you to contact our support team again and reference this review.
We are more than willing to re-investigate your case with full attention, especially if there are outstanding doubts about account ownership or verification.
We genuinely appreciate your feedback — even when it’s critical — as it helps us improve both our processes and communication.
Best wishes,
Tooniebet Customer Support
Absolute garbage Casino
Much like many of the other complaints their bonuses are garbage. I deposited $100s and never hit anything on my own money. The two times I actually had wins were on a "bonus" reward, and bonus "Cash". I hit a $3500 win, they only paid out $65, the other I won over $800 and was only given $45. I would avoid this site at all costs.
7 July 2025
Unprompted review
Reply from Tooniebet
Dear Jason,
Thank you for sharing your feedback.
We're genuinely sorry to hear about your disappointment with your experience, particularly regarding our bonus terms and payout structure.
We understand how frustrating it can be when things don’t go as expected, especially when it comes to winnings.
Please know that all bonuses come with specific terms and conditions, including wagering requirements and maximum cashout limits, which are clearly stated in each promotion’s details.
That said, we’re always looking for ways to improve clarity and transparency, and your feedback helps us do just that.
We’d really appreciate the opportunity to look into your account and explain things further.
If you're open to it, please reach out to our support team directly or provide your details so we can follow up.
Your experience matters to us, and we hope to restore your confidence in our platform.
Kind regards,
Tooniebet Customer Support
Bonuses are a joke and you won't win.
Tooniebets bonuses are brutal. I hit a 400$ spin win about 10$ from clearing their bonus requirements, a couple spins later my balance drops 400$. Come to find out you can only win 150$ max on said bonus (all of their bonuses come with this restriction.) Imagine finally hitting a jackpot only to actually get a small % of it because it was won on a bonus.
The only times I've ever really hit on anything is during said bonuses, because they don't actually have to pay it out.
If you do use the site I recommend not using their bonuses or cancelling your bonus once your 'real' funds are out (which they will be), so you don't get disappointed
22 May 2025
Unprompted review
Reply from Tooniebet
Dear Kasey,
We understand your frustration regarding bonus maximum win limits, especially after hitting a significant win.
We want to clarify that a maximum win cap is a standard term for many online casino bonuses, and it's always outlined in the specific bonus's Terms and Conditions. This is why your balance adjusted to the $150 maximum once you approached the clearing requirements.
Our bonuses are designed to offer extra chances to play and win, but like many promotions across the industry, they come with specific rules, including max win limits and wagering requirements.
We strongly encourage all players to review these terms before accepting any bonus to avoid disappointment.
We value your feedback and understand how this experience has impacted you.
If you have any further questions about our bonus terms or would like us to clarify anything, please don't hesitate to reach out to our customer support team directly at support@tooniebet.ca or via live chat.
Best wishes,
Tooniebet Customer Support
HAD TO GAMBLE MORE TO GET MY MONEY
THEY EVENTUALLY REINSTATED MY ACCOUNT AND I HAD TO GAMBLE MORE TO MEET THERE GAMBLING REQUIREMENTS SO SAD THIS IS HOW MOST TIMES YOU LOSE ALL YOUR MONEY AND THE CASINO GETS FILTHY RICH. VERY DEPRESSING.
THIS ONLINE CASINO IS A SCAM, I JUST WON A FEW DOLLARS ON THE SITE THEN THEY FLAGGED MY ACCOUNT TELLING ME A LIE THAT'S ITS OUT OF REGION. NOT TRUE I AM PLAYING IN ONTARIO CANADA. THEY CLOSED MY ACCOUNT BECAUSE I TOLD THEM YOUR SITE IS A SCAM. THEY DON'T WANT TO REFUND MY MONEY. STAY AWAY TOTAL SCAM.
27 June 2025
Unprompted review
Reply from Tooniebet
Dear Deven,
We're truly sorry to hear about your frustrating experience. It's clear you're deeply unhappy with how your account was handled, the gambling requirements, and the sudden closure due to alleged "out of region" play from Ontario, Canada.
We take your serious accusations of being a "scam" very seriously. We operate under strict regulations, but we need to investigate what went wrong in your specific case, especially regarding the regional flag and your inability to withdraw winnings.
Please contact our support team immediately at support@tooniebet.ca or via live chat with your account details.
We want to understand what happened and work towards a resolution.
Best wishes,
Tooniebet Customer Support
Definitely one of my favorite casinos
Definitely one of my favorite casinos. Lot's of games to choose from, withdrawals are quick, and amazing customer service 👏
15 June 2025
Unprompted review
Reply from Tooniebet
Dear Christina,
Wow — thank you so much for the kind words! 😊
We're absolutely thrilled to be one of your favorite casinos. It means a lot to hear you're enjoying the game variety, fast withdrawals, and our customer service.
We’ll keep working hard to make your experience even better every time you play.
Thanks for being a valued part of our community! 👏
Best wishes,
Tooniebet Customer Support
Quite possibly the worst online casino…
Quite possibly the worst online casino available to Ontario residents. Welcome package is the high point of the experience. Non existent customer support. No follow up and no real care for your business. I'd advise you use any other platform
30 May 2025
Unprompted review
Reply from Tooniebet
Dear Cristian,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear about your experience and understand how disappointing it must have been, especially when it comes to customer support and follow-up.
Our goal is to offer a reliable and enjoyable platform for all Ontario players, and it's clear we fell short in your case. We're currently working hard to improve our service and support responsiveness, and your feedback is an important part of that process.
If you're open to it, we'd really appreciate the opportunity to look into your specific concerns and make things right.
Please feel free to reach out to us directly at support@tooniebet.ca , and mention this review so we can prioritize your case.
Thanks again for the honest review—we take it seriously and are committed to doing better.
Best wishes,
Tooniebet Customer Support
Moreee gamesss
There are some offers available but tbh I wish they would add more casino offers sports have more offers and Iprefer to play games
7 June 2025
Reply from Tooniebet
Dear Julian,
Thank you for your honest feedback! We appreciate you highlighting that while there are offers available, you'd like to see more casino-specific promotions, especially since you prefer playing games.
We understand that our players have different preferences, and we are constantly reviewing our promotional offerings to ensure they are balanced and appealing across both our sportsbook and casino.
Your input is incredibly valuable as it helps us identify areas where we can improve and better cater to our casino game enthusiasts.
Please keep an eye on our promotions page, as we are always working on introducing new and exciting casino offers.
We're committed to providing a rewarding experience for all our players! :)
Best wishes,
Tooniebet Customer Support
Complete joke of a company
Complete joke of a company. Make it easy to deposit but I've been in a month long battle to get my 550$ I won fair and square. A police investigation needs to be done
29 May 2025
Unprompted review
Reply from Tooniebet
Dear Dylan,
We're very sorry to hear about your experience and completely understand your frustration.
Please know that we take all customer concerns seriously, especially when it comes to withdrawals and fair play.
Our goal is always to ensure a secure and timely payout process, and we’d like to investigate your situation further.
If you haven’t already, please contact our support team at support@tooniebet.ca with your account details and any relevant documentation so we can assist you directly and work toward a resolution.
We appreciate your patience and hope to restore your confidence in our service.
Sincerely,
Tooniebet Customer Support Team
The worst website in the nation
The worst website in the nation. Do not put money in. Takes forever to withdraw location check kicks you off. Do not put money in here
22 May 2025
Unprompted review
Reply from Tooniebet
Dear Bart,
We're sorry to hear about your experience and truly appreciate your feedback.
We understand how frustrating withdrawal delays and location verification issues can be.
Our team is constantly working to improve our systems and provide a smoother, more reliable experience for all users.
We’d like the opportunity to look into your specific case and resolve any outstanding issues.
Please reach out to our support team at support@tooniebet.ca with your account details so we can assist you directly.
Thank you again for your input — it helps us do better.
Best regards,
Tooniebet Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.