Been waiting patiently for 6 weeks and heard nithing so emailed and still nothing. Wish I had used the other company that I ordered from before who had my boots to me in 3-4 weeks. Will never use t... See more
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Company is a joke. Ordered some copas for 170 quid. Been waiting 10 weeks. They have created a label saying Royal Mail are expecting the parcel. Been stuck on this for 10 days. Asked multiple times wh... See more
Sent my copas off to get a tongue strap added and I can’t be happier with the whole process and the results. 2 weeks from sending them to receiving them back with tongue strap added. Superb quality of... See more
Absolutely shocking customer service and communication. Ordered boots at start of August with waiting times of 2 weeks. It's nearly October now and still not received them. Got told they had been d... See more
Company details
- #135 of 135 best companies in Sporting Goods Shop
- #9 of 9 best companies in Shoe repair shop
- #50 of 52 best companies in Football shop
Written by the company
Professional football boot customisation, a small family business that has been in operation for over 10 years. Established in 2011 we now cater to the very top professionals in the game!
Contact info
United Kingdom
- tootsboots.co.uk
2.3
Poor
282 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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Great job on my boots
Great job on my boots, I’m a returning customer. Yet again they did exactly what I wanted. Very much appreciated.
22 March 2023
Haven't tested them out yet but looks…
Haven't tested them out yet but looks like a quality product from what I can see. Little quiet on communications once the order was placed with a slightly longer than expected delivery time, but understandable due to the service they provide along with the volumes they must be dealing with.
If I needed another pair in the future will 100% be back.
27 March 2023
Great service for blackout
10 March 2023
Great boots
Great boots, top quality. Highly recommend
Could improve communication though around delivery dates
22 February 2023
From start to finish brilliant and just…
From start to finish brilliant and just look at the boots they do 😍😍
25 February 2023
Stunning
Ordered blackout Copa Mundial. Absolutely stunning work. Arrived sooner than expected too.
24 February 2023
Completely worth the wait
Completely worth the wait! Such a top class product. The boots are incredible!
17 February 2023
Great bespoke service.
23 February 2023
Boots are great
17 February 2023
Blackout service
We used the blackout service and the boots that we sent were heavily stained due to playing on a 3G. They have come back looking more or less brand new. Definitely saved us having to buy new ones, so we’ll worth the money. Pretty quick turnaround too. The only reason I haven’t given 5 stars is because I sent a couple of emails before paid for the service , and they weren’t answered. I eventually got an answer through Twitter.
29 March 2023
Unprompted review
The boots you delivered are…
The boots you delivered are unbelievable great service I'll be back for another pair soon
16 February 2023
Does not disappoint
9 March 2023
Doesn’t scream quality. Lack of communication
Doesn’t scream quality as some of the logo was missing. The studs weren’t equally placed like the ones advertised on your social media. I emailed 3 times and messaged on both fb and insta with no reply from customer service.
14 March 2023
I've been in touch with the company for…
I've been in touch with the company for over a year now. Not only they made mistakes on the delivery but also on the customization. Customization was done cheaply. the black sole was gone after less than 10 use as a referee. No contacts whatsoever with a ball.
they promised a pair of boots. I have been waiting for more than 6 months now.
Communication is really poor. They dont respect their promise and they ghost my messages.
I do not recommend the company.
I have proofs on the ongoing communication with the company.
6 March 2023
Unprompted review
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