Been waiting patiently for 6 weeks and heard nithing so emailed and still nothing. Wish I had used the other company that I ordered from before who had my boots to me in 3-4 weeks. Will never use t... See more
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Company is a joke. Ordered some copas for 170 quid. Been waiting 10 weeks. They have created a label saying Royal Mail are expecting the parcel. Been stuck on this for 10 days. Asked multiple times wh... See more
Sent my copas off to get a tongue strap added and I can’t be happier with the whole process and the results. 2 weeks from sending them to receiving them back with tongue strap added. Superb quality of... See more
Absolutely shocking customer service and communication. Ordered boots at start of August with waiting times of 2 weeks. It's nearly October now and still not received them. Got told they had been d... See more
Company details
- #135 of 135 best companies in Sporting Goods Shop
- #9 of 9 best companies in Shoe repair shop
- #50 of 52 best companies in Football shop
Written by the company
Professional football boot customisation, a small family business that has been in operation for over 10 years. Established in 2011 we now cater to the very top professionals in the game!
Contact info
United Kingdom
- tootsboots.co.uk
2.3
Poor
282 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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Ok product - Seems Rushed
Ok product.
Seems rushed due to business i would imagine.
Stud conversion slightly lazy. A few of the studs were sunk into the sole on arrival a little making tightening hard work. Wont be able to replace studs after a few games i would imagine with wear in them. However the ones that aren’t sunk work perfectly… so points towards rushing.
Tongue conversion seems good.
Major issue with wait time. Website wait time is 2-3 weeks. Mine came in 5 weeks after chasing via email.
No problem with waiting just estimates need to be updated on website to better reflect current state.
7 July 2023
Product looks great
5 July 2023
The boots are great
The boots are great, but expect a long wait. I got the black out and no tongue and they are so professionally done and look amazing
13 June 2023
the order came quickly
the order came quickly. Thank you for the quick and prompt processing of the order. will definitely order from you again
11 June 2023
Copa x predator creation
Fantastic service from start to finish… ended up creating a viral boot!
8 June 2023
Beautiful Copas
Beautifully modified boots. Would recommend and I am very likely to buy a second pair ahead of the new season.
They answered my questions about sizing promptly, and following their advice the boots fit perfectly.
5 June 2023
A genuine work of art
A genuine work of art. Such care and detail taken on the boots. Thank you so much
5 June 2023
11 out of 10
Professional service, and a very honest and trustworthy person to deal with! Keep doing great things.
10 July 2023
Unprompted review
Poor customer service
Poor customer service, failure to reply to multiple emails/DMs as the boots where very late. Was advised would receive free boot shapers due to the delay/poor service, I didn't.
24 May 2023
Heard nothing for over a month
Heard nothing for over a month, chased 3-4 times.
Customer service very poor.
Product exceptional
28 May 2023
Don’t bother with customisation…
Good communication during ordering process. After 1 wear the colour on one of the customised stripes came off. I contacted customer services and they said was probably because of a stud, they offered to send some paint for us to touch up, hasn’t yet arrived. I wouldn’t pay for the coloured stripes again as football boots are regularly going to come in contact with another players studs
18 May 2023
Excellent work, fantastic look!
Love the customization of the classic boot. The options were perfectly varied and I was able to get exactly what I wanted. Everything arrived as expected after clear communications.
10 April 2023
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