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Top Auto Balear Reviews 487

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TrustScore 5 out of 5

4.8

Car rental company
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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and professional staff who make the rental process smooth and efficient. Many appreciate the convenient pick-up and drop-off locations, including options in Palma downtown and at the airport, which are often described as quick and hassle-free. People also frequently mention the great value and low prices, often finding them to be the cheapest compared to other rental companies, with no hidden fees. The cars are generally described as clean, new, and in great condition, often matching the agreed-upon model. However, some customers also noted issues with specific vehicles, such as a slight difficulty with the gas pedal or a tire leak. A few other people also felt that the car provided was too small for their needs, despite prior communication about their requirements.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and reliability.... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly, helpful,... See more

Location

Customers had positive experiences with location, highlighting the convenience of picking up and dropping off... See more

Price

People report positive experiences with price, finding them fair, reasonable, and competitive compared to... See more

Product

Clients share positive opinions on product, with many reviewers describing the cars as good, great, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went perfect. Top Auto Balear offers the possibility to rent a car in Palma downtown which is advantageous vs most rent-a-car firms that offer only the possibility to pick the car up at the... See more

Rated 5 out of 5 stars

The experience was fantastic - everything worked smoothly. No surprises. - Very nice staff, good communication via email and Whatsapp. - Clean and new car with low mileage. - Car model as agre... See more

Rated 5 out of 5 stars

Fantastic experience dealing with this car rental company. Rented for 1 week. Super value, excellent communication and very friendly staff. Car as booked, quick and easy collection and we were away to... See more

Rated 5 out of 5 stars

The best rental company we’ve used in Mallorca. We got a great price and picking up and dropping off the car was really quick and simple - no taking buses to industrial estates in the middle of nowher... See more

Company details

  1. Car rental company
  2. Car rental service

About Top Auto Balear

Written by the company

⭐️We want you to rent a car with us, but most of all, we want to be a part of your holidays!

❤️We will do our best to make your experience of picking up and dropping off the car as easy and enjoyable as possible! At the airport? No problem. Would you rather leave it somewhere else? We fix it!

🏝We are not a multinational, we are travelers and we know what is most important: experience.

👍Unlimited mileage Full / full fuel tank All risk insurance with or without excess. No surprises, includes glass and tires, payment on destination and free cancellation, free additional driver...

Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

One full day on Mallorca

We had one full day on Mallorca and Topauto made it an easy day of exploring. The woman behind the counter es una trabajadora. She was patient and efficient. We visited three small but fabulous beaches and spent time on one of them enjoying the February sun and people watching. Returning the auto was easy. Great day.

22 February 2026
Rated 5 out of 5 stars

Fair company

Everything was ready as agreed. Car was OK, clean, function and comfy. All instructions were clear and takingover process was very smooth.

18 February 2026
Rated 5 out of 5 stars

We recommend Top Auto

On the 1st November we had rented a car in Palma de Mallorca.
Unfortunately I was ill that day, and we had to cancel.
We were supposed to pay a fee because of the late cancellation, but the people in the office were very understanding, so we did not have to pay after all.
Thank you very much for your kindness.
We would have loved to see more of Mallorca, but we'll come back as soon as possible. See you then (and I am better now).
Best regards,
Lis from Denmark

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service as ever

Great service as ever from the team at Top Auto. We use this company everytime we are in Mallorca - the prices are reasonable, the cars are practical and the service is good.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb company, easy & friendly

Excellent communication from start to finish, right up to the return of the car. Pick-up at PMI airport was hassle-free and directions to the pick-up location were clearly described and even illustrated. This makes it easy to find the pick-up location, even for people who don't speak English.

24 October 2025
Rated 5 out of 5 stars

Quick and easy rental process

The rental process was easy, quick and very trustful. No insisting on insurance upgrades or further unnecessary additional sales. The car check together with the employee was very transparent. The return process was also easy. The provided videos of "how to find the meeting point" and "how to get back to the meeting point" were very helpful. We loved it!

21 October 2025

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