TopCat Window Blinds Reviews 

211
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround, professional fitting, and stylish, high-quality window blinds available at very competitive and affordable prices. Consumers also deeply appreciate the friendly staff members who provide expert guidance, clear communication, and helpful recommendations throughout the entire home improvement process. Many buyers note that appointments are arranged promptly, ensuring a seamless and satisfying purchasing journey from beginning to end. However, some people mentioned experiencing frustrating communication gaps, significant delays, and difficulties getting product replacements or resolving post-installation issues. A few reviewers expressed dissatisfaction when minor defects required follow-up attention that failed to materialize promptly.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a fast and professional experience from start... See more

Product

People report positive experiences with product, noting that the blinds fit perfectly and look very stylish... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with stylish designs and high... See more

Price

Consumers find price to be very satisfactory and consistently report great value. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered blinds through TopCat for a second time & although I wasn’t too pleased about the lack of communication from the point of sale to the point of delivery - they did reply quick to my email when... See more

Company replied

Rated 5 out of 5 stars

Ordered shutters for every room in the house, there was a wait for them as they were obviously getting custom made to fit my windows, but once they arrived they looked the business. What is it they sa... See more

Company replied

Rated 5 out of 5 stars

I have always used top cat blinds. Seen some negative reviews on here (which will always happen as people leave the negative but not the positive) so wanted to leave my good experience. Blinds are p... See more

Company replied

Rated 5 out of 5 stars

Contacted them on the Sunday, came out on the Monday to measure and were fitted the following Wednesday ... great service from start to finish... I have used Topcat previously and will definitely be u... See more


Company details

  1. Interior designer

Written by the company

Top Cat Blinds are based in Central Scotland. Here you’ll find the perfect window blinds or curtains in our extensive range of fabrics and colours to make sure your home looks great! We take a great deal of pride in ensuring all our customers receive the very best service and value for money and best of all we never charge for quotes or installation! We have an extensive range of quality products with prices to suit everyone’s budget. From traditional to contemporary, our huge collection of blinds are available in an array of fabrics and styles complete with accessories and fittings to suit your requirements. As all our blinds can be customised to match your existing window precisely you are sure to find the perfect blinds for your home or office.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

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1-star

No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(211)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I've changed my blinds with this company at least 5 or 6 times and will never use them again! Avoid this company! The new sheer white blind had a few marks on it when fitted in November, I called right away to get it replaced and have been ignored ever since. I was advised the blind would be replaced, no one came back to me, i had to chase them up, then was advised they had run out of fabric! The customer service is non-existent, the way they reply to messages and speak to you on the phone is disgusting and they jut say whatever to get you off the phone absolute lies and a horrible bunch of cowboys, don't give TC your hard earned money!

4 February 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Good evening, we have conducted an internal investigation speaking to the fitter and looking at pictures of the product before it was installed.

It is our view based on the checks that all was fine when it left the workshop, however we do not want to leave a bad tatse in anyones mouth so if you email customerservices@topcatblinds.co.uk and provide the details I have authorised the replacement of the blind.

This is not the level of service we aim for and apologies if it has not been to the standard you deserve.

Rated 5 out of 5 stars

Great service from Tony and the Team

Great service , great pricing , fast turnaround , kept up to date no dragging
Top class service

Thanks again Tony and the team

Replaced 2 black out blinds for bedrooms and living room blind

No pushy sales tactics and job done 🙌👍

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful indeed from start to finish. Very kowledgable and talked us through everything sp we came to the right choice. Great prices also. Overall, couldn'tfault them!!! Go Top Cat!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Just had full house of blinds fitted

Just had full house of blinds fitted, was amazing service from start to finish!.
- from ordering my blinds to getting them fitted, Staff were so friendly & go above and beyond to ensure I was completely satisfied with my blinds.
“ Would highly recommend and will be ordering again “!!.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I have always used top cat blinds

I have always used top cat blinds. Seen some negative reviews on here (which will always happen as people leave the negative but not the positive) so wanted to leave my good experience.
Blinds are perfect. I ordered just after Christmas and got my blinds installed a few weeks later. Quality is great and exactly what I asked for. Thanks top cat !

19 January 2026
Unprompted review
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Reply from TopCat Window Blinds

Thank you for your honest review, our team loves good feedback and to know we have helped someone love there home that little bit more

Rated 5 out of 5 stars

Everything was smooth from start to…

Everything was smooth from start to finish.
The man who came and measured the blinds was great and blinds were fitted really quickly after I ordered . Great service and would highly recommend.

5 January 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

We try our hardest to improve from the mistakes of our past, reviews like this let us know that we are succeeding in just that. Thank you for your review

Rated 5 out of 5 stars

Top notch service from Top Cat Blinds

We had Top Cat Blinds install roller blinds in 2024 when we had our kitchen renovated and were very happy with the service and quality of the blinds. We had our garage converted to a gym and office space at the end of 2025 and had Tony from Top Cat Blinds come out to see us at the start of January 2026 to provide a quote.

Their quote was significantly cheaper than other companies that we had received quotes from, and we knew they could match the blinds we had in the rest of the house, so we decided to go ahead with them.

About a week later, Scott came out and fitted the blinds. There was a slight issue with one of the blinds so he took it away with him, had it fixed, and returned a few days later to fit it.

Communication was good throughout, the quality of the blinds is great and we are very happy with the service we received.

Wouldn't hesitate to recommend to others.

I did read a few negative reviews on here and was a little bit unsure if I had made the right decision, but our experience first time around, and on this occasion has been great.

19 January 2026
Unprompted review
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Reply from TopCat Window Blinds

Thank you for your kind words, we have taken note of the negative reviews received and changed our internal processes to make sure we don't make the same mistakes again. Reviews like this let us know that these changes are making a difference.

Rated 5 out of 5 stars

Whole house, new build Shutters

Ordered shutters for every room in the house, there was a wait for them as they were obviously getting custom made to fit my windows, but once they arrived they looked the business. What is it they say happy wife happy life and all that. Communication was mostly via WhatsApp which worked for me, questions and queries answered and though there was a few points that needed discussed it was an adult conversation that ultimately delivered what i was looking for. No problems

5 January 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your positive review, appreciated

Rated 4 out of 5 stars

Communication could be better but brilliant company nonetheless

Ordered blinds through TopCat for a second time & although I wasn’t too pleased about the lack of communication from the point of sale to the point of delivery - they did reply quick to my email when querying my fitting date. I also ordered a week before Christmas so understand the holiday period put a delay on things so I was okay with the slight wait. Seen so many bad reviews on here that I felt compelled to write this one as I am pleased with my blinds and the service I received from the fitter was brilliant. I wouldn’t hesitate to use TopCat Blinds again. Got measured up 19th December and fitted 15th January.

15 January 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your honest review, we take on board your comments about communication being better and we are looking internally to see how best we make this happen. All feedback good or bad is welcome

Rated 1 out of 5 stars

Scam of a Company

Purchased shutters from them which they advised would be a 12 week delivery and paid a £430 deposit. After 12 weeks i got in contact and was advised they would be another 4 weeks. After a further 4 weeks i was advised they were having supplier issues and would refund my deposit.

It has now been over a year and I haven't received my deposit even after weekly correspondance and failed promises.

The company has continually avoided returning my deposit ultimately scamming me and my family out of £430.

Purchase was in 2023 and only just come across these other similar experince reviews.

10 December 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Iain our records show that this was refunded, we worked hard to refund everyone that was affected at the time we were also affected.

Please reach out to us to discuss this matter because if our records are indeed incorrect we would be looking to resolve like we have with everyone else

Rated 5 out of 5 stars

Straightforward experience

Hassle free, great fitting and product. Happy with the price.

Cheers!

20 October 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

And we are Happy with your review ... Thank You !!

Rated 5 out of 5 stars

Great service

Great service. Good price. Excellent fitting.

11 October 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

And Excellent review, appreciated

Rated 5 out of 5 stars

Great job

Came in date/time agreed. Scot did great job. Took old vertical blinds down and took away. Highly recommend. Bit worried after looking at some reviews. Can’t fault them.

6 October 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

We have fed your feedback back to Scott, he was so pleased he did the breakfast roll run ... so Thank you Mary :)

Rated 5 out of 5 stars

was a previous customer of Top Cat so I…

was a previous customer of Top Cat so I never thought of reading reviews as I was happy with the service last time.I ordered and paid deposit for new blinds to replace existing ones Top Cat fitted for me many years ago. In the meantime i read the negative reviews about the company and was really alarmed, in the end job done to high standard and love the blinds, fitter was brilliant even took my old blinds away. So please ignore the negative reviews.

30 September 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for showing trust in us, we appreciate your business and we appreciate your review

Rated 5 out of 5 stars

I ordered blinds

I was an existing customer of Top Cat so I never thought of reading their latest reviews as I was happy with the service they last provided me, albeit some years ago. I ordered and paid for new blinds to replace existing ones Top Cat fitted for me many years ago. In the meantime i read the negative reviews about the company on here and elsewhere. I was worried I may have made a bad decision to return to Top Cat. But I have since learned the company have been in a transition period and have downsized since i last dealt with them. As a result of less staff members, my blinds took a bit longer than expected to be fitted. But the high quality is still the same as when they last provided my blinds. Good level of service at a very competitive price. Overall, I am very happy. I think the bad reviews came during their transition period, but they are trustworthy and provide a good service. So don't be put off by the bad reviews.

22 August 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

We appreciate your comforting words David, it was a tough time for us but now we are back better and stronger and aligned with our goal to give the best customer experience possible.

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