TopCat Window Blinds Reviews 

211
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround, professional fitting, and stylish, high-quality window blinds available at very competitive and affordable prices. Consumers also deeply appreciate the friendly staff members who provide expert guidance, clear communication, and helpful recommendations throughout the entire home improvement process. Many buyers note that appointments are arranged promptly, ensuring a seamless and satisfying purchasing journey from beginning to end. However, some people mentioned experiencing frustrating communication gaps, significant delays, and difficulties getting product replacements or resolving post-installation issues. A few reviewers expressed dissatisfaction when minor defects required follow-up attention that failed to materialize promptly.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a fast and professional experience from start... See more

Product

People report positive experiences with product, noting that the blinds fit perfectly and look very stylish... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with stylish designs and high... See more

Price

Consumers find price to be very satisfactory and consistently report great value. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered blinds through TopCat for a second time & although I wasn’t too pleased about the lack of communication from the point of sale to the point of delivery - they did reply quick to my email when... See more

Company replied

Rated 5 out of 5 stars

Ordered shutters for every room in the house, there was a wait for them as they were obviously getting custom made to fit my windows, but once they arrived they looked the business. What is it they sa... See more

Company replied

Rated 5 out of 5 stars

I have always used top cat blinds. Seen some negative reviews on here (which will always happen as people leave the negative but not the positive) so wanted to leave my good experience. Blinds are p... See more

Company replied

Rated 5 out of 5 stars

Contacted them on the Sunday, came out on the Monday to measure and were fitted the following Wednesday ... great service from start to finish... I have used Topcat previously and will definitely be u... See more


Company details

  1. Interior designer

Written by the company

Top Cat Blinds are based in Central Scotland. Here you’ll find the perfect window blinds or curtains in our extensive range of fabrics and colours to make sure your home looks great! We take a great deal of pride in ensuring all our customers receive the very best service and value for money and best of all we never charge for quotes or installation! We have an extensive range of quality products with prices to suit everyone’s budget. From traditional to contemporary, our huge collection of blinds are available in an array of fabrics and styles complete with accessories and fittings to suit your requirements. As all our blinds can be customised to match your existing window precisely you are sure to find the perfect blinds for your home or office.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(211)

79 reviews in the last 12 months

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Rated 3 out of 5 stars

An Ok experience

Not a bad experience, but not a great one. Fitter came and measured up on Thursday (4th) and advised they would be out to fit the blinds on Monday (8th). We were quoted a reasonable price. We texted on Monday for an update to ask if someone was still arriving that day as we had never received a time. They confirmed they were still coming to fit the blinds. We then got a call to say that someone would be with us between 4/4.30pm. This time came and went and my partner got a call to let us know that "the blinds hadn't been put in the van and he wouldn't be able to make it today and would come on Tuesday". The door then went just after 6pm and someone was there to fit our blinds. Gave an excuse about a flat tyre and being so busy all day, when we were under the impression no one was coming at all. The fitter then said he didn't have a note of the measurements and ended up taking these from a picture on my partner's phone.

The end result is good and the fitter was in and out quickly, but the manner in which it was dealt with was not professional and there was absolutely no PPE - which is worrying when fitters are going around numerous houses and there was no consideration for anyone's health in the flat.

Overall, the quality, fit and price of the blinds was good but customer service could do with a lot of improvement.

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Don't believe in the bad reviews

Don't believe in the bad reviews.

Contacted them after-hours and got a reply that evening to arrange measuring the following day.

Turn round time was 3 weeks as they were all custom made Intu blinds.

Blinds fitted and cannot fault the service esp during these government restrictions. Companies still need to operate.

7 February 2021
Unprompted review
Rated 1 out of 5 stars

The customer service was awful

The customer service was awful. They cancelled on us last min because they weren't in the area, they didn't show the second time we rearranged for, saying it was an admin fault and then the third time I was asked if they could come a different day which I couldn't because I was working but I'd told them that twice before. I was asked if he could come earlier than the time id booked (between 2pm and 6pm) so I told them the times I was available in between work and I get a phone call from a guy telling me he was on his way at 1:10pm but it was 20 mins before I was starting a meeting with work which he knew, he told me he wouldn't be able to hang around until I was finished (15 mins in the meeting) but they finish at 6pm and said I was the last client, sounds to me he just wanted an early finish on a Friday

4 February 2021
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. That's twice now I've used them and they have been fantastic in putting up my coloured, roller blinds. I had a wee accident and the blinds fell off the wall, but not a big deal, because due to their excellent, 5star, customer services, they are coming out within a day. Now that's what I call customer services. Their prices are so reasonable, so if you're thinking of getting blinds, please go here or you'll be disappointed you did not utilise their company. All I can say is overall, fantastic prices, customer service, high standards and quick to attend to you if you need anything done. Thank you for doing my home, you've got it lovely. Much appreciated. John.

2 January 2021
Unprompted review
Rated 1 out of 5 stars

Worst company ever!

Worst company ever!! Will ripp you off with no contact from the director. Lack of professionlism..no respct!! Dont buy blinds as poor quality. If they break be ready to repair it on your own. They will promise you money back...you ll nevet see them back.
Malgorzata Wachnik

12 December 2020
Unprompted review
Rated 5 out of 5 stars

Fab 👏

Used this company a few times fab service nice and quick and staff very friendly will definitely be using yous guys again ☺

28 November 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend. Topcat Blinds

Used Topcat Blinds last year when moving into flat. Blinds throughout. Quick responses and appt times. Blinds fitted few days later. Great quality, great promotions and friendly staff. About to use them again.

24 November 2020
Unprompted review
Rated 5 out of 5 stars

Best blinds out

Best blinds out ! Amazing service and fantastic quality! Wouldn’t shop anywhere else!!!

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Fab service

Got all of my blinds from topcat and delighted with them all staff were all so helpful and fitters were prompt and tidy great service would highly recommend thanks guys

20 November 2020
Unprompted review

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