For the same cover as other providers the price was the deciding factor. The end of the holiday when we’re back home will truly decide if the 5 stars are a true reflection.
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Review summary
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The Fumendo the person I spoke with he was excellent in dealing with me and what we wanted. He was courteous and respectful took his time to explain about what paying too much was about. It would... See more
Obtaining travel insurance for my wife and myself, both with existing medical conditions, was very straight forward with Top Dog on-line application. The price quoted was competitive and provided the... See more
Having searched online for holiday insurance Top Dog came out top for both price and cover. Extremely easy website to use. Would highly recommend.
Company details
- #35 of 69 best companies in Travel Insurance Company
- #106 of 231 best companies in Insurance agency
- #57 of 141 best companies in Insurance company
About TopDog Travel Insurance
Written by the company
Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Written by the company
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- topdoginsurance.co.uk
4.7
Excellent
1k reviews
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Exploiting the current situation
Where do I start. Our upcoming holiday to France has been cancelled due to the current Covid 19 situation and we received a full refund from our travel provider.
Contacted Top Dog to cancel the policy, to be told I would get a refund but days on cover would be deducted- fair enough - and then a £15 cancellation charge was levied so a total refund of £2.75 !!
Friends and family in exactly the same situation with different insurers have received full refunds with absolutely no drama,
These guys are simply exploiting the current situation and should hang their heads in shame.
23 April 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Lee,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the Top Dog team.
I'm so sorry to hear that you are dissatisfied with our cancellation policy. This was detailed in your terms and conditions, within your policy documentation upon quote or purchase. You have a 14-day cooling-off period after you purchase your policy to review the terms and conditions of your policy to ensure that it meets your needs.
This cancellation policy is currently in place throughout the year, regardless of world circumstances. All feedback is valuable for us to continually improve the customer experience, so I will pass your feedback to our brand team, who can review our cancellation policy and process with your comments in mind.
Once again, I would like to apologise for any inconvenience caused.
Kind regards,
Sarah
I’ve used Top Dog last couple of years…
I’ve used Top Dog last couple of years they’re multi trip is the best value I’ve found very easy to use the website all in all very satisfied
14 March 2020
Unprompted review
When I applied the links on the…
When I applied the links on the insurance quote did not connect to be able to purchase. Had to get several quotes before link worked
In the mean time the quote had increased by several pounds
14 March 2020
Unprompted review
Great policy covers all that I was…
Great policy covers all that I was looking for.
13 March 2020
Unprompted review
Very quick and easy.
13 March 2020
Unprompted review
could not print out summary of dates…
could not print out summary of dates etc so i took phone picture to carry ! otherwise all as usual thank you
13 March 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Lord Jeremy,
Thank you for taking the time to leave a review, my name is Edie and I'm part of the TopDog Team. I'm sorry to hear you were unable to print off your policy but glad you were able to take a photo of your documents. If you need any further assistance, please email our team on resppnses@tifgroup.co.uk.
Many thanks,
Edie
Easy to obtain suitable Travel cover
13 March 2020
Unprompted review
Easy to use
Easy to use, though it didn't ask so many medical questions this time, so I hope there won't be any problems in the event I have to makke any claims,
Price seems reasonable.
12 March 2020
Unprompted review
So easy to do online
So easy to do online, received the document straight away via email and they covered everything I needed to be covered , cant fault them
11 March 2020
Unprompted review
Quick and easy,no 100 questions to…
Quick and easy,no 100 questions to answer. Brilliant price to keep you covered while away. Ideal
11 March 2020
Unprompted review
I have used TopDog insurance for a few…
I have used TopDog insurance for a few years now and find that the price and coverage is the best I could find
10 March 2020
Unprompted review
No drama - just a simple service.
Easy to follow web site and simple request for quote.
Not overburdened with requests for everything from number of upper teeth to inside leg measurement.
Thanks for a helpful service at a decent price.
9 March 2020
Unprompted review
Easy on line form to fill in
7 March 2020
Unprompted review
Good price and good cover
6 March 2020
Unprompted review
Whilst booking my holiday insurance on…
Whilst booking my holiday insurance on line was straightforward i was very disappointed that i could not get speaking to an agent. I rang on several occasions and was put on hold continuosly with mo mention of how long i would be waiting. I gave up and just booked it on line. In light of the current situation re COVID19 i would have liked to have been able to speak to someone to make sure the insurance i was taking would cover us.
5 March 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Jeff,
Thank you for taking the time to leave us a review. My name is Edie and I am part of the team here at TopDog.
I'm sorry to hear that you have been unable to discuss your policy with us, regarding COVID19 due to wait times. For more information around this, please visit https://www.topdoginsurance.co.uk/page/corona-virus. If you still feel that you are unsure or have additional questions that you would like to ask us, please contact us at responses@tifgroup.co.uk and I will do my best to help you.
Kind regards,
Edie
Fast and easy transaction
4 March 2020
Unprompted review
Very Easy affordable prices
4 March 2020
Unprompted review
Very easy to book and good value I think
4 March 2020
Unprompted review
I purchased a family annual holiday…
I purchased a family annual holiday insurance policy recently over the telephone. I have used TopDog before and because I found the service good returned to them. All questions asked were explained and if you changed your mind during the process there was no problem altering previous decisions. The operate was polite and helpful.
3 March 2020
Unprompted review
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