Top Gear Mobility Reviews 

4,239
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently highlight the professional, friendly staff who deliver exceptional assistance, ensuring seamless airport handovers and prompt transfers without any unnecessary waiting or stress. Travelers enthusiastically appreciate the incredible value of competitive prices that include comprehensive insurance coverage, additional drivers, and completely transparent terms without any hidden fees. Some reviewers were not happy with minor vehicle model discrepancies upon delivery, unexpected fuel policy charges, and occasional fleet quality inconsistencies. A few people also mentioned experiencing less satisfactory service moments when vehicle standards or rental conditions did not fully meet expectations.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, friendly, and efficient experiences with seamless... See more

Staff

People report positive experiences with staff, highlighting exceptional, quick, and friendly service from all... See more

Price

Users describe positive interactions with price, noting competitive rates that include full coverage and... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are practically... See more

Quality

Customers had positive experiences with quality, expressing delight as reviewers frequently shared that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with TopGear Mobility in Alicante was simply outstanding— honestly, the best we’ve had with any car rental company. What sets them apart? No deposit, no credit card required—you just pa... See more

Company replied

Rated 5 out of 5 stars

The car arrived quickly, as ordered online. The service was friendly and spoke excellent English and Spanish. After the rental period, I returned the keys and the car, and the matter was resolved with... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish, very smooth, good price with everything included. They don't try to fleece you with large deposits, excess, damage etc like most other companies. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Easy online booking system. Good selection of vehicles to choose from at reasonable prices. Excellent customer service team.Direct telephone service for pickup / drop off times. We would highly recom... See more

Company replied


Company details

  1. Car rental company

Written by the company

Car rentals and parking services at Alicante and Palma airport. Our goal is to provide a high quality customer service, with a Meet & Greet service at Alicante airport arrivals terminal and fast shuttle service at Mallorca airport. We always do our best to improve your experience and to make our customer service unbeatable. We make everything easy upon arrival. We also offer other services and extras to complete your car rental booking. You have the same-same fuel option, so just return your vehicle with the same level it was collected. Then we offer unlimited kilometers in all rentals and the possibility to add child seats (subject to availability and with an extra cost). Alquiler de coches y parking en los aeropuertos de Alicante y Mallorca. Servicio cercano y de calidad por y para los clientes. Entregamos los coches en la terminal de llegadas del aeropuerto de Alicante y contamos con un rápido servicio de shuttle en el aeropuerto de Mallorca. Siempre damos lo mejor de nosotros para que nuestro servicio de atención al cliente sea impecable, y lo hacemos todo fácil hasta la recogida del coche. También ofrecemos una serie de extras para completar el alquiler, cobertura completa en todos los alquileres y kilometraje ilimitado.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,239)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service easy pick up and drop…

Excellent service easy pick up and drop of Excellent all inclusive insurance price will definitely use again

28 September 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your great feedback! We are pleased you had such a positive experience and look forward to seeing you again on your next trip.

Rated 5 out of 5 stars

Top Service 👍 Top Gear

I have rented at the desk inside the Airport for many years. This year we didn't arrive until 1.30am so we opted for Top Gear as they provided a out of hours service. They meet you outside departures double check you're pre registered paperwork and then your off. spotlessly clean car a great attitude from all the guys both both dropping and collecting. I forgot my work phone in the glove box they immediately called me and sent a guy back up with my phone .The easiest rental experience I've had in a,while .

20 September 2026
Unprompted review
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your fantastic feedback! We are glad our team could make your arrival stress free and help you recover your phone. We truly appreciate your trust and look forward to welcoming you back!

Rated 5 out of 5 stars

Top Gear Mobility is 10/10!

Top Gear Mobility is very serious, trustworth company. We rented a 7 seats car for 8 days on Palma airport.
Communication was great, instructions were very clear, they sent video with instructions when we landed and they picked us up within 10 minutes from our arrival.
Car was new, clean, full of gasoline. They don't ask for deposite.
We also returned the car out of working hours and it was not a problem. We received instructions how to do it. We returned the car with full fuel tank.
Service was 10/10, staff 10/10.
We are very satisfied and we hope that we will come to Mallorca again and if we do TOPGEAR is our first choice for renting a car.

18 September 2026
Unprompted review
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for such a detailed review! We are delighted our team made your trip to Mallorca hassle free. Your trust means a lot to us, and we look forward to seeing you again on your next visit!

Rated 5 out of 5 stars

Rented car for a week

Everything was good

24 August 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your review! We appreciate you choosing TopGear and hope to assist you again on your next visit.

Rated 5 out of 5 stars

Very professional

Very professional, punctual, and responsive service!

I would like to express a huge thank you to the Top Gear team in Palma for their professionalism.

The shuttle arrived on time, just 10 minutes from the airport, and our car was already waiting for us. In fact, we were really impressed by the vehicle, its interior comfort, and its cleanliness.

No hidden holds or security deposits, which means total peace of mind without any bad surprises.

Our trip was truly flawless, and having a car is absolutely essential in Mallorca!

​Message to the Top Gear Palma team:

"Thank you so much! Your professionalism and effort are a clear sign of your success. See you next time, as I won't hesitate for a second to contact you again for my next car rental. I wish you all the best and continued success!"

¡Muchísimas gracias! Su gran profesionalidad y el buen trabajo que hacen son sin duda el secreto de su éxito. Nos veremos pronto, porque si vuelvo a necesitar un coche, les contactaré sin dudarlo ni un segundo 😊 ¡Les deseo todo el éxito del mundo!

Best Regards,

4 September 2026
Unprompted review
Rated 2 out of 5 stars

40 min.Waiting time for the pick-up !?

As always good , new car.
Friendly staff.
Nothing wrong with that .

But this time we had to wait far to long for the pick-up service.
40 -45 minutes after we phoned that we arrived and we we re coming up to the parking for the pick-up.

So next time better off booking a car and walk to the car rental in the parking garage .

22 August 2026
Rated 5 out of 5 stars

Easy booking

Easy booking - super clear instructions for pick up and drop off. Friendly helpful staff great car dropped off no frills no sells just ease. Will 100% use again

30 August 2026
Rated 5 out of 5 stars

I recommend Top Gear mobility

I recommend Top Gear mobility, I had a very good experience at Alicante airport, delivery of a very good quality vehicle, very pleasant and friendly staff...

29 August 2026
Rated 5 out of 5 stars

Great service

Real easy collection, very good customer service. Excellent communication via watts-app. Made the whole experience really good and straight forward. Would definitely use again and recommend unreservedly. Thank you Top Gear

29 August 2026
Rated 5 out of 5 stars

Recommended - value for money

Overall, it is a very good service; the WhatsApp availability is very useful, the staff are polite, and the service offers excellent value for money. One downside is the extra charge applied due to a flight delay—a factor beyond the user's control, yet one that still has to be paid.

29 July 2026
Rated 5 out of 5 stars

Great experience

Great experience! Super smooth, fast and friendly.

30 July 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your kind words. We are delighted you enjoyed your experience and hope to see you again on your next trip.

Rated 5 out of 5 stars

Everything was fine..

The delivered Sandero may not be very similar to the booked Corsa, but the car was practically new, clean, fully functional, and ready for exploring the Costa Blanca. The pickup and return were flawless – the communication was excellent. Everything was as described in the email. I recommend it.

31 July 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your recommendation! We're delighted to hear everything went smoothly and that you had a great experience. We look forward to welcoming you again on your next trip.

Rated 5 out of 5 stars

No hidden extras

No hidden extras. Quick handover. Extremely polite. Overall a great experience

30 July 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your kind review! We're delighted you had such a positive experience and appreciate your feedback. We hope to see you again soon.

Rated 5 out of 5 stars

Good experience

Good experience! Easy comunication and easy handling of the car. I recommend

29 July 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your recommendation! We're glad everything was simple and convenient throughout your rental. We hope to welcome you again soon.

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