TopGrass (UK) Ltd Reviews 222

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ollie's first visit after we returned to Topgrass after a break for a couple of years. He was friendly, informative, got on with the job and then patiently answered questions and made suggestions afte... See more

Rated 5 out of 5 stars

Excellent first visit from Tom, our allocated lawn technician, a very professional and friendly guy. Early days but off to a good start and feel very confident we will see great results.

Rated 5 out of 5 stars

TopGrass are a top company. I've used them for many years and though my lawn isn't perfect (large parts are in shade for 80% of any summer day) I an always impressed with the results of their progra... See more

Rated 5 out of 5 stars

Excellent and efficient company so much better than the other well known one who shall not be named but cannot get their accounts right! their customer page shows you exactly what you have paid to dat... See more

Company replied

Company details

  1. Lawn care service

Written by the company

TopGrass was launched in 2005 with the aim of offering top-quality lawn care using the knowledge, materials, and equipment of the professional groundsman and applying it to domestic lawns. TopGrass is an independent lawn treatment company set up by Tom Arnold and Ian Decourcy whose backgrounds combine experience in treating professional lawns and sports turf with business expertise from working in quality-driven blue-chip companies. After many years, we are now a well-established, family-run company. Tom's wife Shirley, daughter Katie and two sons Chris and Peter, all now have varying input into the business and bring with them their core family values to the everyday running of the company.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Rated 5 out of 5 stars

Been a customer for over 10 years and…

Been a customer for over 10 years and always been satisfied with their service. They suggest treatments but there is no pressure to follow their advice. All their operatives are polite and come on the days specified.

17 July 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Lynne, first of all, thank you very much for your long-term custom and loyalty to TopGrass! It is lovely to hear that you have been enjoying the results of our service for so long, I will be sure to pass on your kind words to your lawn care technician and to the wider team. And of course, thank you very much for your 5-star review! If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Our lawn was on it's last legs having…

Our lawn was on it's last legs having been attacked by bugs. I booked TopGrass with little hope and shortly after their first visit the grass was transformed. The only downside being that it needs cutting more often!

18 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Barry, thank you very much for your 5-star review of our services, we are very pleased that we could turn your lawn around for you. I will be sure to pass on your kind words to your lawn technician and the wider team. The fertiliser definitely works very well on the grass, apologies for the increased mowing! If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Lawn review Always helpful and give good advice on…

Always helpful and give good advice on lawn care my lawn looks really good now

18 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Wendy, thank you very much for your 5-star review of our team and service! I will pass this on to your lawn technician and the team. We are delighted to hear that your lawn is looking really good and you can enjoy the results of the service. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

High quality

High quality, friendly and professional service. My lawn is the envy of the neighbours. Treatments are carried out with minimal disruption and on time. Am very pleased with the service.

19 July 2023
Unprompted review
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Reply from TopGrass (UK) Ltd

Hello Barbara, thank you for your 5 star review of our company! It is great to hear that your lawn is looking good and is the envy of your neighbours! I will pass this on to your lawn technician who will be very pleased to hear this. If you ever have any questions about the lawn or service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Excellent company

Always arrived on appointment day.
Plenty of notice if appointment had to be changed.
Technicians professional and knowledgeable.

4 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Pamela, thank you for your lovely 5 star review of our company! I will be sure to pass on your kind words to the team and to your lawn care technician. If you ever have any questions about the lawn or service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Excellent range of treatments…

Very useful range of services to improve the condition of my lawn which is in a north facing walled garden and therefore hard to maintain. Good advice and highly professional.

18 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Wyn, thank you for your 5 star review of our services and our team! I will pass on your kind words to them. If you ever have any questions about the lawn or service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly & helpful.
My lawn looks fabulous since using top grass to service my lawn regularly.

S Davenport

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Sheree, thank you for your lovely review of our service and our team, I will be sure to pass this on to them. We are delighted to hear that your lawn is looking lovely since you have been using us and that you are able to enjoy the results of the service! If you ever have any questions about the lawn or service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 2 out of 5 stars

Failed to turn up twice

Failed to turn up twice, then gave 13 minutes notice of next visit, then advised we’d missed that treatment

11 August 2023
Unprompted review
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Reply from TopGrass (UK) Ltd

Hi Jon, thank you very much for providing your feedback. We will get in touch with you shortly to talk through the issues and see what happened here. We are a family run business so it is really important to usthat we are providing a good service to you and we need to investigate what has gone wrong here so that we can put it right. We are really sorry that you are currently unhappy with the service but we will be in touch very quickly to try and resolve this for you. Kind regards, Katie.

Rated 5 out of 5 stars

A 1st class service from start to…

A 1st class service from start to finish very knowledgeable and show respect for your property all at an affordable price my grass is looking great

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi Pauline, thank you very much for your lovely review of our team members, I will be sure to pass this on to the office and field teams and their line managers. If you ever have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Top Grass. Top service !!

Top Grass have been supporting us with our lawns for a number of years.
Their staff are always friendly, helpful and efficient whether they are working on our property or offering administrative support from the offices.
I would have no hesitation in recommending their service to anyone.

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi Colin, thank you very much for your 5 star review of our company! I will be sure to pass this on to the team - both the field team and office team. If you ever have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Topgrass with Top service

What an excellent service, my grass has never looked so good in 22 years, I've struggled using different feed and weed potions and failed dismally. Topgrass have within a few months made my lawns look lush, green and weed free.

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi Russ, thank you very much for your lovely review, we are so glad to hear you are enjoying the results! I will be sure to pass this on to the rest of the team and your lawn care technician. If you ever have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Reliable service over many years and at…

Reliable service over many years and at a realistic price when compared to other similar companies. Would have no hesitation in recommending them.

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello David, thank you very much for your kind review of our company and we are delighted to hear that you are enjoying the results of our service! I will be sure to pass this on to the rest of the team. If you ever have any questions about your lawn or the service, please do get in touch and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Did what they said they'd do

Did what they said they'd do, quickly and without fuss.

16 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Ian, thank you for your 5 star review of our services! I will pass this on to the rest of the team. If you ever have any questions about the lawn or service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Very pleased that my grass

Very pleased that my grass, won’t call it a lawn is looking better than it ever has. It is taking time to become a lawn but we have an enormous tree which doesn’t help with light and drainage for our grass. Would recommend the treatments which are regular and obviously working fromTopGrass ltd.

1 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello June, thank you for your 5 star review of our service. We are happy to hear that your grass is on its way to becoming a lawn! Unfortunately trees can be a bit of a hindrance when it comes to keeping a lawn looking nice, but we will do our best to ensure it looks as good as possible! I will be sure to pass on your kind comments to the rest of the team. Kind regards, Katie

Rated 5 out of 5 stars

5 star service

Professional, honest and reliable company, can’t ask for more! Recommended lawn treatments yield results which is a clear indication the company has knowledgeable and a reputable team behind them.

Keep up the great work!

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Yogesh, thank you very much for your 5 star review of our services and our team! I will make sure I pass this on to them! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Amazing transformation

Amazing transformation of our grass in 5 or 6 weeks or so. I was thinking of returfing but these guys have done an amazing job and saved me a lot of money!

1 June 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Andy, thank you for your 5 star review of our service! We are delighted that you are enjoying the results of our services already and that we could save you some money from returfing! I will be sure to pass on your kind words to the rest of the team. If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

A truly effective service

For more years than I care to remember I tried to improve my lawn myself, buying and applying a host of different treatments bought from garden centres. I was never satisfied with the results, especially when I burnt the grass and ruined it for two years. I have now been using TopGrass for three years and the results are incredible. Their staff are friendly, respectful and competent and always take time to explain what they’re going to do and why. Scheduling visits is easy and there is always somebody who answers the phone. I thoroughly recommend this company.

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi David, thank you for your lovely 5 star review of our service and our team. We are delighted to hear that you are very happy with the treatments and with the service our team members are providing for you, I will make sure I pass this on to them! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Get done what you want

they do exactly what you book from them and they do it speedily,professionally and well.
what more could you ask ?

2 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hello Peter, thank you for your 5 star review of our services, I will be sure to pass this on to the rest of the team! If you ever have any questions about your lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie

Rated 5 out of 5 stars

Regular treatment pays off

I’ve had TG treat my lawns for many years and I have nothing but good to say about their service. Although I can deal with a lot of my requirements on line, TG always give me prompt and good advice on the phone. I have never professed to having the best lawn in the street, but now I can! It’s not a competition it’s just what happens when my lawn has its regular treatments.
Now payment has been made more simple on line, I don’t have to worry about remembering to pay.
Thank you TG

17 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi Colleen, thank you very much for your lovely review, we are delighted to hear that you are enjoying so many different aspects of the service and that you have the best lawn in the street! Please do feel free to send us photos of your lawn and we can showcase them on our social media pages. I will be sure to pass on your kind words to the rest of the team! If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.

Rated 5 out of 5 stars

Top Grass for much better lawns ver…

I have been using Top Grass for over two years now and really pleased with how my front and back lawns have improved in the quality of the grass and especially the removal of the many weeds which have been kept at bay ever since.
It only takes a few minutes and the team are always very knowledgeable and helpful.

2 August 2023
Unprompted review
TopGrass (UK) Ltd logo

Reply from TopGrass (UK) Ltd

Hi Jane, thank you very much for your lovely review of our company and our team members, I will be sure to pass on your kind words. We are delighted to hear that you are enjoying the effects of the service. If you ever have any questions about the lawn or the service, please do let us know and we would be more than happy to answer those for you. Kind regards, Katie.

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