Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT.... See more
Company replied
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect s... See more
Company replied
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
3.6
Average
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TopModern
Unfortunately, this manufacturer is one of our restricted brands and does not allow for the use of promotion codes. Under the Terms and Conditions page on our site, is a full list of excluded brands. You can save the code to use on most other brands, please reach out if you have any questions. We greatly appreciate your time and your business!
Best Prices on the Web!
I was waiting for a particular couch to drop in price. Even during memorial day sale the original store did not drop the price. I found it here for 20% off which was more than the 10% memorial day discount on-site!! Unfortunately, I could not combine the two discounts but overall happy with the deal that I found and patiently waited for.
27 May 2022
Great selection
22 May 2022
Great customer service
12 May 2022
Easy to find products and fast checkout
8 May 2022
A pleasure to shop here
A pleasure to shop here. Free shipping which made me very happy and excellent customer service. On point and on time!
4 May 2022
I was supposed to get 10% off on my…
I was supposed to get 10% off on my first order and they said it does not apply to this order...They should be a lot more clear to a FIRST Customer.
12 April 2022
Reply from TopModern
Unfortunately, this manufacturer is one of our restricted brands and does not allow for the use of promotion codes. Under the Terms and Conditions page on our site, is a full list of excluded brands. You can save the code to use on most other brands. Upon review, you have submitted a request to cancel your order. We sincerely apologize for any inconvenience!
Quick response on the chat convinced me…
Quick response on the chat convinced me to place the order!
1 April 2022
No complaints
12 March 2022
Thanks to Josh for his help
8 March 2022
My order was placed 11/24/2021
My order was placed 11/24/2021 . Never received my item. They’re sending emails with different delivery dates, do not trust this company. Change on a card and no item received.
Reference Order # 331547
2 March 2022
Unprompted review
Reply from TopModern
We do apologize for the delays and inconvenience you have experienced with your order. This season has seen a influx of orders and shortage of supplies. We appreciate your business and apologize for the lead times on your order, COVID is still effecting business, including transit times into this season. Upon review, your order shipped 2/16 from the vendor and remains in transit with the most recent scan being yesterday, 3/1. Feel free to contact the carrier at (800) 300-7417, with any delivery scheduling questions.
I just ordered something and haven’t…
I just ordered something and haven’t gotten it (maybe in several weeks?) so how do I know if I trust this yet?
24 February 2022
Reply from TopModern
Upon review, your order was placed today, 2/24. The current estimated shipping date is 3/16. We have resent a copy of your order confirmation with the estimated lead time listed. We will continue to monitor the status of your order and provide updates as we are able. We greatly appreciate your time and your business.
Great product
15 February 2022
Decent prices but lacking transparency with the welcome discount
I was looking forward to using the WELCOME10 promo code with my purchases. However, it was very deceptive and the vast majority of brands are excluded. Therefore the discount was useless and my opinion of your company is that you are not transparent.
9 February 2022
Reply from TopModern
Thank you for reaching out, we greatly appreciate your time and your business. Please contact our sales team via phone or LifeChat for assistance. Our sales team is available Monday through Friday 9am to 7pm CST and on weekends 9am to 5pm CST to assist you further. Our full list of excluded brands is below:
https://www.luxedecor.com/customer-service/terms#Exclusions
Tiffany was excellent in helping me…
Tiffany was excellent in helping me place the order and to understand when the product would be delivered.
31 January 2022
Excellent quality and value
21 January 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.