Toprent Reviews 34

deposit charged to my credit card instead of blocked amount like it's been with every other rental I've had across Europe! two weeks later and no clear response when I'll get it back. very poor customer service, I wouldn't use them again.

I booked a vehicle from Top Rent through Economycarrentals.com and was surprised how much cheaper their daily rentals were compared to other hire car companies at Riga Airport.
As soon as I arrived at the rental desk I was told that I would have to pay a car cleaning fee up front of €20 or pay a cleaning fee charge of €30 when I returned the car, if it was not exactly as clean inside and out when I returned it as it was when I picked it up.
A few days after returning it I received an invoice for €322 for damage to the vehicle. The damage was there when I picked the car up and was on the rental agreement, but they said that the "new damage" was a few centimetres away from that marked on the agreement.
This company is a total scam. Please do not use them.

Arrived at the desk to pick up my pre-booked car, been told that my card is running out in less then 3 months(2.5 to be precise), so I can't have a car. However, if I buy their full insurance (I already bought full insurance via third company) then they will accept the same card.

Top rent tried to charge me over £500 for non-existent damage - very bad experience.
Did not provide receipts of the work and luckily I had taken pictures. My bank followed it up and they dropped the claim. Avoid.

Bad experience unfortunately with a surcharge of € 30 for pick-up after office hours. If the client is made aware of that in advance, no problem. But on my voucher, the office hours indicated were 9 am until midnight, while upon arrival at the desk, the indicated office hours were 9 am - 10.01 pm. We arrived at the desk at 10.10 pm (mainly because of a rescheduled Ryanair flight moreover). I pointed out to the personnel that the office hours indicated on my prepaid voucher didn't correspond to the ones indicated at the desk and that we arrived just 9 minutes 'late' but that didn't change anything. We had to pay the € 30. Anyway, I'm not sure it was worth a bad review for them... I hope they'll do better next time in a providing client-friendly service.

TOPRENT RIGA: I rented a car in Germany, France, Spain, Estonia, but I have never encountered such a predatory attitude towards customers.I booked a Volkswagen Golf through Booking.Paid 297 euros for 6.5 days. TOP RENT immediately told me that Booking does not understand car rental issues.So I'll have to pay more.This made me wary and I decided not to give them my credit card.I paid 45 euros to leave Latvia for Estonia.200 euros booking via debit card.180 euros insurance. I was given a hybrid Toyota, not a Volkswagen Golf.This car didn't go straight at all.You constantly need to align the steering wheel to stay on the road.There is also no navigation. I arrived at the parking lot to return the car exactly on time, but the automatic gates did not open.I called the operator and after that the gate opened. There was a question about me being late, but the timing of my call closed the issue.I informed the operator that the car had half a tank of fuel left.The tank is 30 liters, so it is 15 liters. They charged me 51 euros for fuel.Three days later I received my 149 euros back. After that I blocked the debit card and got a new one.After 10 days, TOP RENT sent me a speeding ticket in Estonia.The time and place indicated there corresponded to my location, and I paid the fine. The time and place indicated there corresponded to my location, and I paid the fine. I did not receive a request for payment, I did not confirm the payment, but the money was withdrawn from a CARD THAT DOESN'T EXIST. .The bank could not explain to me HOW THIS IS POSSIBLE, but took measures to ensure that this does not happen again. When I asked , TOP RENT replied that it was 50 euros for sending a fine receipt.Sent by email.

I always rent my car from TopRent, and it’s consistently a smooth, hassle-free experience! That reliability is the main reason I stick with them—unlike many other rental companies that can feel like the Wild West. The cars at toprent are always new, and the staff is very friendly and helpful.

The worst car rental experience ever. I booked a car with Auto Europe. The voucher was clear of the price and what extra fees Toprent could add when collecting the car. But Toprent have great fantasy to add other compulsory fees. So we had to pay 30 Euros for collecting the car after 22.00. During booking was only stated "open 24/7". They know exact time for collecting car in booking so for sure that could have been added to the price in the booking process. And then they presented a redicolus "cleaning fee" of 20 Euros. So 50 euros added to the price when collecting the car. What to do just before midnight on an airport in a foreign country when you have already paid a lot of money, non refundable, to rent the car. You are their hostage. After rental they took 30 Euros cleaning fee. Not even the stated 20. Driving in Latvia makes cars dirty, the country is filled with sandy gravel roads, not possible to avoid. The photos they sent to proff the car was dirty shows a car that needed less than 5 minutes cleaning. The car was almost new but in the protocol when collecting the was a redicolus amount of damages stated, the most of them almost invisible without a magnifying glass. And impossible to inspect when collecting a car in the dark. Beware. This company are real scammers. And gives bad reputation to visit Latvia.

Rented a car from Vilnius Airport Rent a Car Top Rent. When making a reservation was shown amount I had to lay on arrival. Once arrived I had to pay an extra €100 although reservation said no deposit to be paid. Then was told car has to be returned in a clean state and was offered another “service” of cleaning the car for me. What a surprise when I got a car all dirty from the outside and inside! Crumbs on the back seat, no Screenwash filled and all car covered in pollen. You expect your cars to be returned in a clean state and yet you are giving us the dirty ones? Will never choose this company again.

Company to run from. I have booked the car by booking.com with full coverage. Arrived at place, they ask a deposit of 1200€. They tell me my visa card doesn’t work. I call my bank that there is no reason my card doesn’t worked. Their only solution: take another full insurance of 300€ and the joke is that we have to pay another 30€ if we don’t clean the car. In total this rental company has cost me 630€ for 11 days while I have booked a car for 300€ by booking. I have read a lot of similar stories so unfortunately I’m not the only one. So don’t book with them because at the end you pay double of what you’ve booked for.

Got all new Tiguan 2025, sevice great.

Excellent service, cars look and feel brand new, very well maintained!

Everything was as I expected in a good way.

Took a premium audi a4. Very satisfied. Nice price, low deposit.

The manager is useless. It takes a long time to serve, does not answer phone calls.
Does not serve with Visa card, when everyone else serves or he does not understand about cards or someone informed him badly.
When ordering a car, it was noted that the car will be used in other Baltic countries and was included in the price, so he demanded payment again.
Just after a long trip, you don't want to argue, but just go home.
After using this company in Lithuania for many years, and in Latvia, unfortunately, I had to deal with poor service
After reviewing the feedback from others, the firm should draw conclusions

Awful company Despite paying in full at time of booking car and providing pick up time and flight number charged an extra €40 after 22:00 fee. Then told there would be an additional £
20 fee for washing the car. On return. It’s January it’s white. The car will be dirty. So unavoidable €60. Rude staff.

Avoid top rent Car Wiz.

Rip off company taken car with the 610km fuel range returned car with the 620 km range got charged extra 39 euros for apparently fuel missing absolute shambles!!! This is the last time rented from them

My advice- strictly avoid this car rent company. We booked car through the Ryanair website, so Toprent/Carwiz were informed about flights number, flight time etc. Because of technical issues fly been delayed for 1 hour. When we landed in Riga, and came to pick up the car- Toprent/Carwiz stuff said - you are too late, yours booking has been canceled.
All our arguments has been ignored, manager said that they can offer another can only but we have to pay on top €70
Honestly, it was very unpleasant to hear, how they trying to use situation… it’s like you seeing that someone robbed you but you can’t do anything…
Then he said that full insurance what we bought for car rent will not work and better to pay them additional €280 just in case. We didn’t trust him and decided to stay wit insurance what we bought online.
Then we got paperwork and schematic of existing damage’s, like scratches, scuffs etc on the rented car. When we checked the car, we found much more scratches and places where paint was damaged. Everything has been photographed to avoid troubles on return.

So, it’s unpleasant experience and I will not use Toprent/Carwiz never again

I had to buy Toprent's full insurance for 270 Euros even though I already had full insurance from another company, because they didn`t accept my credit card. They also charged me for crossing the border to Lithuania, for picking up the car after opening hours. AND a 50 Euro administration fee for a 20 Euro speeding ticket. The lack of transparency and unexpected costs made this rental very poor value for money. I WOULD NOT RECOMMEND renting from them unless they improve their communication and pricing practices.
You are such scammers Toprent!!!

We booked the car in February for 18.07.2024 through the broker CAR JET. We flew with airbaltic on a flight from London to Latvia. We did not receive information about the flight delay at the airport, we sat on the plane and waited for departure. The plane arrived with 1 hour delay. We were told by TOP RENT employee that the car has been rented to someone else and blamed us for not arriving at the appointed time to pick up the car. A deposit of €199 was paid for the car in February. Rude TOP RENT employee was not interested in resolving the situation. At midnight, with a 4-year-old crying child, we were left on the street without a car!
Company doesn’t want to refund deposit money of €199.
We have been using various car rentals from Riga Airport for many years. Even when the plane is delayed, the car is always provided!