I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
Excellent service. A sporty car and modern design. On the road the car performs really well, especially in city driving. It's compact and perfect to tight streets and parking spaces. Fuel efficiency... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality of service for the price!!
Great quality of service and cars for the price. Kolyo Kolev who helped me to drop off the car was great too. Petko was very helpful dropping us with the shuttle to the terminal 1!
17 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Ivanovs,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Exceptional from beginning to end.
Exceptional from beginning to end.
* Prompt and professional pre booking communication via email
* Milena, walked through the booking with ease and a smile.
* Car in perfect condition, no issues and multilingual support available 24/7
* Leaving the car was no issues, Ivan did that so quick that in no time my deposit was back and I was onway to the airport in their complementary shuttle.
Excellent 👌
14 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kak,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Seamless collection and drop-off
Seamless collection and drop-off. Great new car.
14 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Pelteshki,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Superb company
Superb company! Lubomir and Ivan helped us out perfectly, the car was excellent and all the procedures were quick and easy!
14 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Bruzzone,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Be aware of the availability by phone, everything else is good
As we arrived in Sofia, all of our calls (4-5 times) to the only written phone number 00359 700 890 50 were immediately refused (19 o'clock?!) so at first we did not know, how to get to our rental station?! Fortunately we saw a second (mobile) phone number at the top-rent-a-car desk in the arrival terminal, which was okay. We were told, that a bus would collect us at the stairs. After 30 minutes we asked again, if the stairs at the arrival terminal are right, then they told us, that they meant the departure terminal (but haven't told us before). Getting to the rental station was very complicated. After that, everything went good (Getting, Using and Returning car), staff was competent and polite, car was good.
6 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our staff, the vehicle, and the overall rental experience.
We sincerely apologize for the inconvenience you experienced upon arrival, especially regarding the phone contact and the confusion about the terminal and transfer location. We are sorry that the transportation from the terminal to our office did not meet your expectations.
In order for us to review the situation in detail and take the necessary actions, we kindly ask you to contact us at customer.service@toprentacar.bg
and provide additional information, including the details of your reservation.
Your feedback is very important to us, as it helps us improve our services and avoid similar situations in the future.
Best regards,
Top Rent A Car
Good afternoon
Good afternoon, my name is Ruslan. Excellent service, fast delivery and pickup of the car, all cars are new, friendly staff, transportation from the airport and back. Thank you very much.
8 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Malzev,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Very professional
Renting was fast and easy. The car was in perfect shape. Everything was explained beforehand and was also listed in the emailed contract that I had signed before taking the car.
8 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Bartolo,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Great experience
We had a great experience. Super friendly staff. Car in great condition. Everything explained transparently. Will book with them again.
9 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Fleck,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're thrilled to receive your positive feedback. Thanks for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Donnell,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
As always perfect team
As always perfect team, all processes are going smoothly.
- is this time only for the situation that car during the winter period was without the winter tyres
1 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you so much for your kind words! We truly appreciate your recognition of our team.
Regarding your question, we always strive to provide cars equipped with winter tyres. We are currently in the process of fitting all vehicles in our extensive fleet with appropriate tyres. Rest assured, as soon as temperatures drop sufficiently, all our cars will be fully prepared with the suitable winter tyres.
We look forward to serving you again soon!
Best regards,
Top Rent A Car
Top rent a car are true proffesionals
7 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Harlev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Everything was OK
Clean and safe car.Everything was OK. People so kind and friendly but I asked specifically for a car In the airport and was not.They transfer you to the office Go/back wich is not where it was supposed to be.
1 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Balado,
Thank you for your great review and the positive feedback about the car and our team. We would like to clarify that receiving a vehicle directly at Sofia Airport requires an additional airport delivery fee. To avoid this extra cost for you, the pickup was from our nearby office instead which is our Head Office. We appreciate your understanding and hope to welcome you again.
Best regards,
Top Rent A Car
Found the whole experience seamless,
Found the whole experience seamless,
We got exactly what we were expecting
No hidden extras
The vehicle was great staff friendly and the
Pick up was swift, will be using again.
Thank you Kolyo kolev 👍
1 December 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Anthony,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Evgeni,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
On time
On time. Good instruction for finding shuttle connection. No castle. Quality car
27 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Moore,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Nice and easy
Nice and easy, polite and professional as usual. I have rented from top rent a car probably 60 plus times. Even when there has been a problem, the situation has always been professional.
30 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The company people are excellent.
30 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Berko,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Thank you to all your staff
Thank you to all your staff. They were professional and welcoming!
I would like to thank the young man who picked us up at the airport and the individual who checked us in to the rental car.
Also, thank you to the staff that were helpful in telephone calls to extend and help find drop off site.
We really appreciated the easy return car process and kindness of your return staff.
This company understood the challenges of travelers from USA and unfamiliar with roads and climate conditions.
While we wish wish we could remember all their names to thank them, please do so on our behalf.
When our family comes from USA to experience your beautiful country we will only use Your company because of our experience which has surpassed expectations in comparison to other companies.
Kind regards,
Amouzou and Kim
5 November 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Keller,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.