Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
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See what reviewers are saying
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect again.
Another top service from top Rent a car.
Maria was very helpful and profesional.
Thank you.
18 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the great feedback. We're glad you had a positive experience!
Best regards,
Top Rent A Car
Very easy process Car was exactly how…
Very easy process Car was exactly how it was described. Staff was very friendly and helpful, especially Maria 😁
18 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the great review! We're thrilled you had a positive experience.
Best regards,
Top Rent A Car
Very considerate, with clear instructions given.
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
28 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Gaevaya,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Would never use again!!!
This is the worst car hire company we have ever used. If we could give them a minus - 10 we would. Owing to their terrible communication and appalling Customer Service (or lack of it) we missed our flight home, had to rebook flights for next day, check into a hotel for the night and get more taxis to get to the airport the next day. The guy at the airport office inside Sofia Airport when we landed on Monday night of 11 May was arrogant, bombastic, and downright rude. The staff at the so called Head Office portacabin compound that we were taken to when our flight landed again were just awful. This company need to sort out their Customer Service skills on all levels and give them some proper training. Thank goodness that the hotel we stayed at were professional and so helpful. Maybe the hotel could send over some staff to show them how good Customer Service should be carried out.
14 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and fully understand how frustrating and stressful this situation must have been, especially as it resulted in you missing your flight and incurring additional expenses.
This is certainly not the level of service we aim to provide to our customers. Your comments regarding the behavior and attitude of our staff have been taken very seriously and will be reviewed internally with the teams involved.
We have also initiated an inspection in regards to the circumstances that led to the disappointing end of the situation. In case you have any further details about the situation that we could review to assist you, please, send them to us by email.
We remain at your disposal.
Best Regards,
Top Rent A Car
Dodgy industrial zone pickup + 700 EUR scam with completely hidden contract prices
Pickup experience
I booked the car through Booking.com for airport pickup. Instead, they drove me to a dodgy, dirty old industrial zone with poor conditions. It was just me at pickup. The process took ages. Staff aggressively pushed me to buy their expensive Top Rent a Car insurance, even though I already had full coverage through Booking.com.
The real scam — deceptive and hidden contract practices
On return of the Peugeot 2008 on 09.05.2026 they charged my card the full 700 EUR the very next day on Sunday (10.05.2026) for supposedly “lost” documents.
They charged me 700 EUR for something that officially costs only ~35 EUR and takes just a couple of hours to issue.
Key facts they keep ignoring:
At pickup I received only the small card-size registration certificate with the keys and the printed pickup form (which was still in the glove box when I returned the car).
I was never given any separate insurance policy.
I was never given any technical inspection protocol.
I never signed any return protocol confirming which documents were missing.
This was clearly explained to them at the time of returning the car: The apartment where any documents might have been left is in another city 150 km away. I am the only person with the keys. No one could search for or retrieve anything — especially documents that were never given to me in the first place.
They also still have the original registration document of the car, so nothing stops them from renting it out. Actually the same car/same model was available the next day on their website. Their 200 € “downtime” fee is completely fake.
The company keeps claiming I signed a 30-page contract that supposedly included all the prices.
This is misleading.
I booked and fully paid through Booking.com. At the rental desk I was presented with a digital document on a tablet and asked to sign it digitally. I was given no clear explanation and no reasonable time to read the 30 pages. The document was only emailed to me later. I never received or signed any paper version. There was no clear Terms and Conditions page shown or linked. Even now, their full terms are buried on a non-standard, unfindable page /contract that cannot be found anywhere on their main website.
In their own “Протокол за погасени задължения” they listed:
300 € for “Свидетелство за регистрация (ДЕКЛАРАЦИЯ)” — just a simple declaration/copy (official KAT duplicate costs ~35 €)
100 € for “Полица за Гражданска отговорност” — even though Bulgarian car insurance is fully electronic and no paper document is required
100 € for “Знак за технически преглед” — an old-style sticker officially abolished on 1 January 2026
I have filed a formal complaint with КЗП (№ Ц-03-13222) and started a chargeback with ING. The company continues to repeat the same misleading narrative.
Strong warning: Top Rent a Car uses hidden fees, charges for documents they never provided, buries prices on an unfindable /contract page that wasn’t available at the time of booking and payment on Booking.com, and then posts misleading replies when challenged. This is a deliberate scam. Avoid this company completely.
9 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kratchounov,
Thank you for sharing your feedback. However, we consider it necessary to clarify several important facts regarding your case, as the information presented in your review is incomplete and misleading.
At the time of vehicle return, the vehicle documents were not provided back to us. During the communication with our team, you confirmed that the documents had been left in another city. Please note that a vehicle cannot legally and operationally continue to be rented or used without the required documentation. In such situations, the vehicle must be temporarily removed from operation until the relevant procedures for document replacement and administrative processing are completed.
Despite this situation, our company made multiple efforts to assist you in avoiding or minimizing the applicable charges. Firstly, you were offered the option to extend your rental so you could retrieve and return the missing documents yourself. This option was declined by you. Additionally, we provided an alternative solution allowing another person on your behalf to deliver the documents to our office. This option was also declined.
We would also like to clarify that the applicable charges were not processed immediately, precisely because we aimed to provide reasonable time and alternatives for resolving the situation.
Regarding the statements about “hidden fees,” please note that all applicable fees and conditions are part of the rental agreement, the Official Price List, and the General Terms and Conditions of the contract. These are publicly available on our website and accessible to every customer prior to booking and signing the rental agreement. By signing the agreement, customers confirm that they have reviewed and accepted the applicable terms and conditions.
Please also note that when vehicle documents are missing, administrative procedures and related replacement costs are incurred before the vehicle can be returned to operational use. The applied charges are based on the contractual conditions accepted at the start of the rental.
We always strive to resolve such situations in the most reasonable and cooperative manner possible and regret that, in this case, we were unable to reach a mutually satisfactory resolution.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the glowing review! We're happy you enjoyed our service.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Iliev,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
All perfect
Great service operated by a serious company. Everything from the pick-up to the drop-off was perfect and well handled by the staff
3 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Never again
I recently rented from "the no1 in Bulgaria Top Rent a Car" and unfortunately it was by far the worst car rental experience I have had, despite renting cars all over the world.
On arrival at the airport, we had to wait almost an hour for other clients’ flights to arrive before anything happened. After that, the agent disappeared to organise a mini bus which then took us across the car park just to collect the car. The entire pick-up process was extremely slow, unorganised, and frustrating. Over an after after 22:00 to pick up a car from an airport with only 2 arriving flights.
Returning the car was just as inconvenient. We had to drive back to their office, hand the car over for inspection, and then after checking it, they got back into the same car and drove us to the airport themselves. It made no sense and added unnecessary delays.
The service overall was incredibly slow and inefficient. Customers should be clearly warned in advance that they may face long waits for the mini bus and extended collection times. I would not use this company again.
15 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our colleagues provide a complimentary shuttle service to transport customers from Burgas Airport (Sarafovo) to our office, which is conveniently located within the Sarafovo area, whenever the vehicle pick-up is scheduled from that location.
Depending on the workload at the office and the overall coordination of the daily operational process, it is possible that several arriving flights may be grouped together before the shuttle transfer is organized. This is part of our efforts to manage peak arrival periods efficiently while ensuring all customers are served as quickly as possible.
Regarding the return process, vehicle inspections at our office are part of our standard procedure to ensure transparency and protect both the customer and the company from any misunderstandings about the vehicle’s condition. After the inspection, our staff provides direct transportation back to the terminal for convenience.
We understand that travel delays can be frustrating, and we continuously work on improving our transfer and pick-up efficiency, particularly during peak seasons. Your comments have been shared with the relevant team and will help us improve our service further.
We appreciate your business and hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Top Rent A Car
Brand new car at a great price
Brand new car at a great price! Maria served us with a big smile +++
13 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating and support. Thank you!
Best regards,
Top Rent A Car
Only little problem but good over all
Only little problem with tyre pressure but everything else fine as usual. Thanks maria !
12 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Witham,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
Maria was extra helpful
12 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Comfortable and super checked car
Comfortable and super checked car. Quick and respectful customer service. Good price.
7 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Spasova,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Ca
Rapid pick up at the airport and the…
Rapid pick up at the airport and the hire car processing was quick even though unexpected cost €75 Insurance was paid.
10 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Traore,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Valchev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Botev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Good experience
Good, efficient service.
Even their call center was quite response.
8 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect. Fast and clear service. The car was of very good condition. I highly recommend the company service.
6 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Poryazov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Overall the service was good, but waiting times could be improved
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered quickly and completely.
An improvement in the waiting times for the shuttle frequencies from the airport and at the counter would be helpful. When many people arrive on the same plane, one van every 15 minutes can be not enaugh; the offices have limited space, so speaking at the desk is not fully confortable. In some cases, the queue and the wait can be long.
24 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Gavioli,
Thank you very much for your detailed and balanced review.
We are pleased to hear that you were satisfied with the condition of the vehicle and the professionalism and helpfulness of our team. Providing reliable cars and clear, timely communication is a top priority for us.
We also truly appreciate your constructive feedback. When several flights arrive at the same time, higher demand can occasionally lead to longer waiting times for the shuttle service and at the counter. That said, we are actively working on optimizing our shuttle frequency and on-site processes to better manage peak periods and improve overall comfort and efficiency.
Your feedback is very important to us and helps us continue to enhance our service. We hope to have the opportunity to welcome you again and deliver an even smoother experience next time.
Best regards,
Top Rent A Car
Fair prices and fast service at Varna Airport
Fair prices, fast service, and spotless cars
24 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Prodanov,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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