In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Superb personal service and help in selecting size and measurements. Being able to speak to an actual human was very helpful. AND, it arrived a week earlier than expected. AND, he made sure when call... See more
I've been using this companies safe lightning products for several years. They are high quality long life products. I totally recommend them regularly. The only thing I wish they would offer is a pkg... See more
Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the... See more
Company details
Written by the company
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.
Contact info
3768 Hamner Avenue, 91752, Eastvale, United States
- 8009907688
- info@torchstar.us
- torchstar.us
4.6
Excellent
365 reviews
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Hasn’t replied to negative reviews
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We have 2 Torchstar dusk to dawn…
We have 2 Torchstar dusk to dawn lights, one for our garage and one for our horse stalls. They both work great, are light, and plenty powerful.
We had a small issue and contacted support and Italia D was able to help us out. She did a great job and was very professional. We highly recommend Torchstar for all your lighting needs.
1 August 2025
Unprompted review
Product received as promised
Product received as promised, works fine after simple replacement install.
21 July 2025
One light in set of 4 quit working…
One light in set of 4 quit working after 7-14 days. Company worked great with me to get the light replaced. Thanks
30 July 2025
Unprompted review
Lawyer customer since 2018
Since 2018 torch Stars might go to lighting system they have a lot of choices and that's what we're doing we are upgrading our lighting from 3000k to 4000 K are plugs were a little bit on the older side for the Transformers but torch star was able to accommodate and find me the lighting that I liked that would match the existing Transformers
21 July 2025
Good selection with very good product…
Good selection with very good product descriptions including specs.
14 July 2025
Great customer service from Italia
Great customer service from Italia. She was very quick to respond and helped me replace a faulty product with ease.
22 July 2025
Unprompted review
Great service on an issue with two…
Great service on an issue with two broken bulbs. Italia D did an outstanding job. I appreciate her TLC.
2 July 2025
Unprompted review
Fantastic customer service!
Fantastic customer service! We had a hard scape light die on us, and thought it worth reaching out to the company for assistance. No issues at all, and within a couple days, a replacement light was shipped out! Highly recommend!
18 July 2025
Unprompted review
Italia customer service
Although it took a few e-mails and pics/videos to prove my failed Bollard lights I was very impressed by Italia at Torchstar customer support.
Italia was very polite and followed up on all my Emails in a very informative and timely manner.
Thank you Italia for replacing
14 July 2025
Unprompted review
ITALIA D was very professional
ITALIA D was very professional, knowledgeable and helpful. She was able to order me a replacement for a broken strip light in a very timely manner. Your company is great, I have put the under counter strip lights in 4 of my families houses and I love the ease of installation and beautiful outcome of the lighting. Thanks Italia and the TorchStar company.
16 July 2025
Unprompted review
The process of obtaining warranty for light fixtures
The process of obtaining warranty replacement on my light fixtures was handled so well, and so professionally by Italia. She made the entire process so easy and successful.
14 July 2025
Unprompted review
Quick to respond
Quick to respond. Was very eager to please. Found a quick solution. Fantastic service.
14 July 2025
Unprompted review
Ruby the customer service agent comes through in the clutch!
Ruby the customer service representative was so helpful. I was looking to match a existing fixture with no luck online. With Ruby's guidance we were able to find the exact one and get it ordered.
1 July 2025
Great customer service!
I just wanted to say how great my rep,Itialia was during this process! She was great! Very helpful and accommodating! You need to keep her!
6 June 2025
Unprompted review
LeonLite Watchman Dual-Head 25W LED Security Light
I have noticed from Amazon the customer experience could have a less positive experience than if ordered directly from the supplier (in spite of the savings) and it certainly held true this time. First the product.Many reputable online reviews overall choice in outdoor floodlight fixtures is the LeonLite Security Light. They are right. The sleek clean look and superb quality are a thing of beauty, even when mounted on either side of the front door instead of more traditional decorative outside fixtures. My front door now has the blessing of (along with my Google Nest Doorbell Camera) two amazing LeonLite Cob Led Security Flood Lights. I am well protected. The electrician even commented how good they look. They function as advertised beautifully even on medium beam. Secondly customer service. Italia, LeonLite & Touchstar, when contacted online about one missing screw cover cap responded with grace and clarity. Within 24 hours of contact I have a tracking number for it's delivery. Thank you LeonLite and Italia for a truly breath of fresh air experience!
6 July 2025
Unprompted review
Great company to do business with
Our company enjoys using Torchstar. Quick, reliable service. We pick up our orders and its always a great experience. Ruby is very helpful!
2 July 2025
Great products and superior customer service
Great products and Duke in customer service was super helpful in facilitating a bulk purchase. Looking forward to getting these units installed.
26 June 2025
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