TorGuard Reviews 3,732

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Many customers consistently praise the service as reliable and transparent, often highlighting its effectiveness in providing protection and working without issues. People appreciate the product's continuous updates and new services, finding it easy to download, use, and convenient for travel. The company is often described as delivering on its promises, with many users reporting years of use without issues. However, some customers also noted dissatisfaction with customer service, citing slow response times, lack of live chat, and unhelpful or conflicting information. A few other people also felt that certain products, like residential IPs, did not work as advertised, leading to issues with blacklisted data centers and inability to access streaming or banking sites. There were also instances where accounts were suspended without notification or clear explanation, and some users experienced difficulties with website functionality.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers reporting no issues over several years... See more

User experience

Consumers find the user experience to be positive, describing it as fast, reliable, and easy to use, with... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the support as... See more

Product

Users describe positive interactions with the product, with many reviewers calling it "rock solid" and the... See more

Website

Clients share ambiguous opinions on the website, with some finding the site and tool access easy from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more


Company details

  1. VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

safety

Instant contact if I need it. I can't recall any downtime with their system.

21 April 2024
Rated 5 out of 5 stars

Had trouble downloading a new version

Had trouble downloading a new version. The tech support came on quickly and helped me step by step. I love the product and use it daily. I would recommend it to everyone. Very easy to use and It's worth the $59.99 yearly fee.

16 April 2024
Unprompted review
Rated 4 out of 5 stars

Good Tech Support

I rated this based upon interaction with Tech support.

I've had several issues with this service disconnecting at random times over a one-year span. Since the service is great when properly working, I haven't replaced Torguard. It works for me no matter where I travel, to watch the programs I like.

A few issues are:
1. Tech Support doesn't respond immediately, but when they do, they make sure and rectify issues. I have found them to be courteous and helpful with answering questions and making sure service is restored.
2. My IP server had to be replaced several times due to connection speeds or the connection itself abruptly dropping. That process each time has taken several hours from disconnect, to support staff interaction, to service restoral. It can take a while, so I don't like that down time.
3. I have found the iOS app shuts down (for my devices) after 24hrs online and internet connection halted until connected to a different server location or software turned off. Not all locations work or can be connected to.

*The date of experience is not solely based on that one day/date but on overall for the past year.

8 April 2024
Rated 2 out of 5 stars

It was good when it worked

It was good when it worked, which was hardly ever. When it did work, I was able to go on some websites that block vpns occasionally with them not working but that’s not what I meant by the title. 80% of the time with the vpn active it was always reconnecting over and over or it would just be stuck on an endless connecting loop and wifi was completely unusable with it. It was on every single device I have, on every single network I’ve been on, it always did that. I had the 3 year plan and I only stuck with it for a couple months before I just bought something else that actually worked and was usable. 2 years and 9 months of my subscription I did not use. I would not recommend this vpn service to anyone.

8 April 2024
Rated 4 out of 5 stars

Torguard was a pretty good VPN

Torguard was a pretty good VPN, My only gripe is the application connection times are sorta slow and it just stops responding randomly. Other than that great!

8 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look