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TVape Reviews 

1,540
•
TrustScore 4.5 out of 5

4.6

Vaporiser shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, professionalism, and quick responses to inquiries. Many people appreciate the efficient warranty processing and the overall smooth experience from ordering to delivery. The products are often described as high-quality and worth the price, with many reviewers expressing satisfaction with their purchases and the variety of items available. However, some customers also noted issues with product quality, experiencing defective devices or items that did not meet expectations. A few other people also felt that the shipping was problematic, with delays and unfulfilled delivery promises. There were also concerns about certain products being unsuitable for their intended use, particularly regarding battery life and portability.

What people talk about most

Product

Users describe positive interactions with product, often highlighting great prices, good value for money, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, often describing it as exceptional, quick, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent customer... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, often highlighting specific individuals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa, was outstanding with her patience and consideration dealing with me making my first order. I would recommend Tvape and Lisa to anyone looking for their products. I look forward to shopping with... See more

Rated 5 out of 5 stars

Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more

Rated 5 out of 5 stars

Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier. This is another reason TVape is one of the b... See more

Rated 5 out of 5 stars

Stock I haven't seen available in other places, deals and sales often, and great customer service. This is the third time I've ordered from here, and I've had only positive experiences.

Company details

  1. Vaporiser shop

About TVape

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,540)

1,183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

TVape is the best for customer service…

TVape is the best for customer service and helped talk me through any questions or problems, the whole team is great, Jen was exceptional!
The Vape toy is the best I have ever had/seen and I use it every day woo hoo! If you don't already have the Utillian 8 turbo, you need it lol, off for a vape!

4 June 2026
Rated 5 out of 5 stars

I was actually pretty impressed!

Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked me up, created my order perfectly, and emailed me a link with my perfect order. I'm down with this service!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Cheese sandwich

It was like eating a cheese sandwich, it was so easy to order from these guys. Great product knowledge also.

2 June 2026
Rated 5 out of 5 stars

Unfortunately I purchased a defective…

Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier.

This is another reason TVape is one of the best places to shop for a quality device backed by quality service.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

You can trust in TVape!

I have been using TVape for a while now (2 years), and their customer service is exemplary. Quick to respond to inquiries, email, and always to help, I find them one of the best online companies I've dealt with.

Nik S was amazing with my last order! His turnaround time was lightning quick and he was organized and detailed in his explanations.

I highly recommend TVape and feel they can be trusted - from order to delivery, I am confident in the service they offer.

13 June 2026
Unprompted review

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