Best bike shop ever. Nothing is too much trouble and Elliot goes above and beyond. Prices very reasonable and I couldn’t fault anything. Kathee is also super helpful. Absolutely outstanding and I wo... See more
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Excellent support from the moment of interest in purchasing, all the way through to riding away with the bike. Flexible to individual demands, informative about all the options. And just very friendly... See more
As ever great customer service and excellent work on servicing my e-bike. Would be 5⭐️ but I did have to wait a bit for it to be done due to parts taking time to arrive.
TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont proposé solution ET ce samedi 14 juin j'ai assez confiance en eux que je rédige cet... See more
Company details
Written by the company
Torque Electric is the exclusive UK&I distributor of Thompson, Kreidler and Black eBikes. We also are a Tern, Riese & Müller and Gocycle stockist, with a wide variety of accessories and offer all levels of servicing/maintenance. At Torque Electric, we're dedicated to opening up the outdoors, and bringing a healthy active lifestyle to everyone. Electric bikes are more than just a gadget – they unlock the world!
Contact info
37 Victoria Road, KT6 4JL, Surbiton, United Kingdom
- 0203 904 2883
- sales@torqueelectric.co.uk
- torqueelectric.co.uk
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Electric bike review
Just bought an e-bike from Torque Electric of Surbiton. Fantastic service. They let me try several bikes first before I decided which one to buy. I opted for the Kreidler Vitality Eco 8. Nothing was too much trouble even opening up on a bank holiday Sunday for me to pick up the bike.
A definite recommendation from me if you’re wanting an electric bike.
A gem of an e-bike shop!…
Super attentive service to make sure everything suits you. I particularly like the well chosen range and the way they are displayed and easily viewed and no pressure to buy. Then the offer to try out and make sure your chosen bike fits you properly. It’s well worth a visit to Surbiton.
Love local
So nice to have a local bike store in Surbiton! Was struggling to do some replacements and repairs on my bike at home so took it into the store who were very helpful in assisting me! Will definitely be back!
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