I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
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Company details
- Mobile Phone Accessory Shop
- Art Handcraft
- Camping Shop
- Electronic parts supplier
- Electronics manufacturer
- Fashion accessories shop
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you I’m very happy
19 April 2026
Hello Torras Team,
Hello Torras Team,
I recently purchased a phone case from Torras, and I wanted to share my feedback. I am very happy with the quality and design of the case. It fits my phone perfectly and feels durable and comfortable to hold. The ordering and shipping process was also smooth and easy. I appreciate the attention to detail and the protection the case provides. Thank you for making such a great product. I look forward to buying from Torras again in the future.
Best regards,
Brian Kiser
18 April 2026
Reply from Torraslife
Thank you so much for your wonderful feedback! 💛
We’re absolutely thrilled to hear that you’re happy with the quality, design, and fit of your TORRAS case 📱✨
It truly means a lot to us that you noticed the attention to detail and enjoyed the smooth ordering and shipping experience as well 🙌 Your support and kind words really encourage our team to keep creating better products and experiences for our customers.
We’re so happy to have you as part of the TORRAS family 🥳 and we can’t wait to serve you again in the future!
Have an amazing day! 🌟
Great quality
22 March 2026
Delivery soooo slow
Delivery soooo slow. No prior indication it was coming direct from China. Customer service didn't even bother to respond when I asked why the tracking link didn't work either. Deceptive and ignorant is a bad combo.
12 May 2026
Unprompted review
Reply from Torraslife
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the delayed delivery and for the frustration caused by the tracking information issue. We also deeply regret that you did not receive a timely response from our customer service team. This is certainly not the experience we want our customers to have.
We understand how disappointing it must have been to wait longer than expected without clear updates, and we are truly sorry for the inconvenience and misunderstanding regarding the shipment origin and tracking process.
Your feedback is very important to us, and we have shared your comments with our logistics and support teams to help improve our communication and service experience in the future.
We genuinely appreciate your patience and the opportunity to learn from this situation. Please accept our sincere apologies once again.
Best regards,
Wendy
TORRAS Customer Support Team
we really luv torras products and shipping was quick
17 April 2026
Excellent product
Excellent product, sturdy and comfortable to use ! Fats delivery. Perfect !
27 April 2026
Fully satisfied with the product
Fully satisfied with the product. The case and lens guard fit my iPhone 17 Pro Max perfectly and feel premium quality. Delivery to London took around 2 weeks, but it was worth the wait. I have 0 regrets with this purchase and would definitely recommend everyone to buy it
26 April 2026
Excellent protection for my cell phone…
Excellent protection for my cell phone and comfortable at the same time. It looks spectacular, I recommend it.
26 April 2026
It was a great experience from online…
It was a great experience from online shopping platform to tracking of shipment and finally receipt of a well made quality product.
25 April 2026
Reply from Torraslife
Thank you so much for your kind feedback 😊
We’re really happy to hear that you had a smooth experience from ordering to tracking, and that you’re satisfied with the quality of the product.
Your support truly means a lot to us 🙌
Hope to see you again soon!
Product were high quality and delivered…
Product were high quality and delivered quickly! I would highly recommend!
25 April 2026
Reply from Torraslife
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for the long waiting time for your phone case.
We completely understand your frustration after waiting several weeks without receiving your order. This is not the experience we want to provide, and we are very sorry for the inconvenience caused.
We would like to assure you that if your package has not yet been delivered or is experiencing any abnormal delay, our customer support team will proactively assist in checking the shipment status and work with the carrier to resolve the issue as quickly as possible.
We sincerely apologize again for the delay and truly appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
Excellent !
24 April 2026
Their phone and tablet cases are good…
Their phone and tablet cases are good qualities. And it's lightweight compare to other. I recommend this brand.
25 April 2026
Reply from Torraslife
Thank you so much for your kind feedback 😊
We’re really glad to hear that you’re happy with the quality of our phone and tablet cases, and that you find them lightweight compared to others.
Your recommendation means a lot to us 🙌 Thanks again for your support and for choosing TORRAS!
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