I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
Company replied
Company details
- Mobile Phone Accessory Shop
- Art Handcraft
- Camping Shop
- Electronic parts supplier
- Electronics manufacturer
- Fashion accessories shop
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and customer service!
24 April 2026
The product quality ,service and…
The product quality ,service and delivery everything was perfect.
24 April 2026
Reply from Torraslife
Thank you so much for your kind feedback 😊
We’re really happy to hear that you’re satisfied with the product quality, service, and delivery. It means a lot to us that everything met your expectations 🙌
We truly appreciate your support and hope to serve you again soon!
Excellent Quality and Amazing Experience🥰
I am very happy with my experience. The quality of the product is super good and exactly what I was expecting. The item arrived well packed and in excellent condition. The product feels high quality, worth the price, and I would definitely order again in the future. Overall, a smooth and satisfying shopping experience. Highly recommended!
24 April 2026
Reply from Torraslife
Thank you so much for your amazing feedback 😊
We’re really happy to hear that you’re satisfied with the product quality and packaging, and that everything met your expectations. It means a lot to us that you find it worth the price and would order again 🙌
We truly appreciate your recommendation and support — thank you for choosing TORRAS!
Great case
Great case, I do wish it had a little texture on the sides. It is not as grippy as my DBrand Ghost 2.0
24 April 2026
Reply from Torraslife
Thank you so much for your feedback! We’re very happy to hear that you like the case overall.
We also really appreciate your suggestion about adding more texture to the sides for extra grip. Feedback like yours is extremely valuable to us, and we’ll definitely share it with our product team for future improvements.
Thank you again for your support and for choosing TORRAS!
Beyond expectation
Beyond expectation. Really love the phone case and this is the first time I give it a try for this brand. Fantastic. Delivery time slightly longer due to oversea shipping but it really worth the wait.
24 April 2026
Reply from Torraslife
Thank you so much for your amazing feedback 😊
We’re really happy to hear that the phone case exceeded your expectations and that you love it as your first experience with our brand 🙌
We also appreciate your understanding regarding the slightly longer delivery time due to overseas shipping — and we’re glad it was still worth the wait for you.
Your support means a lot to us, thank you for choosing TORRAS!
Great products and best customer support
I was struggling with my initial shipment, just to get reminded by support to check the spam folder - classic! Another contact with support was great as well: fast and very professional.
Thank you guys!
24 April 2026
Reply from Torraslife
Thank you so much for your kind feedback 😊
We’re really glad to hear that our support team was able to help you quickly and professionally, even with the initial shipping confusion. And yes—spam folders can be sneaky sometimes 😄
We truly appreciate your patience and support, and we’re happy everything was resolved for you in the end 🙌
Thank you again for choosing TORRAS!
Awesome Product...long delivery
Long deliverytime due to shipment from china. didn't realize when I ordered.
Package was lost or stolen on last stage of delivery, however quick compensation by the added "Seel"-insurance and quick support by torraslife itself.
Next time I better invest a little more to get it from a closer distributor.
Anyway, nothing was torraslifes' fault.
The product itself is awesome! Bought it a day later on amazon
24 April 2026
Reply from Torraslife
Dear Johann,
Thank you very much for taking the time to share your experience with us.
We sincerely apologize for the long delivery time and for the inconvenience caused by the lost or stolen package during the final stage of delivery. We completely understand how frustrating this experience must have been.
At the same time, we truly appreciate your understanding and your kind words regarding the support provided by our team and the Seel insurance compensation process. Your patience and understanding mean a lot to us.
We are also very happy to hear that you are enjoying the product itself and that you found our support helpful throughout the process.
Your feedback regarding shipping distance and delivery expectations is extremely valuable to us, and we will continue working to improve our logistics experience for our customers.
Thank you again for your support and for choosing TORRAS.
Best regards,
Wendy
TORRAS Customer Support Team
Torras terrible delivery time
Torras has brilliant products, that's true, but everything else, like the delivery price and waiting time, is below par. The products are shipped directly from the manufacturer in China. For this price, you should be providing a much higher level of service. Waiting several weeks is not standard. The lack of any warehouses in Europe is a scandal. But the price is exorbitant.
1 May 2026
Unprompted review
Reply from Torraslife
Dear Customer,
Thank you very much for taking the time to share your honest feedback with us.
We are truly glad to hear that you appreciate the quality of our products. At the same time, we sincerely apologize for the disappointment caused by the delivery time, shipping experience, and pricing concerns.
We completely understand your frustration regarding the international shipping process and the waiting time involved. We are very sorry that the overall service experience did not meet your expectations, especially considering the price of the products.
Your feedback regarding European warehouse availability and delivery efficiency is extremely valuable to us. We fully understand the importance of faster local fulfillment and better shipping services, and we will share your comments with our relevant teams for future improvements.
We sincerely apologize again for the inconvenience and greatly appreciate your honest feedback and support.
Best regards,
Wendy
TORRAS Customer Support Team
Cool and easy to use
It's take about 10 days to deliver from chaina to Thailand. Ostand polarCircle is too thick.
24 April 2026
Delivery service is very poor ,still…
Delivery service is very poor ,still didn’t receive my product almost after 2 weeks
23 April 2026
Reply from Torraslife
Dear Vibhor,
We are truly sorry to hear about your experience and sincerely apologize for the shipping delay.
We completely understand how frustrating it is to still not receive your package after almost two weeks of waiting. Please accept our sincerest apologies for the inconvenience and disappointment caused.
As an international shipment, delivery may sometimes be delayed due to transportation arrangements or customs processing, but we fully understand that this is still far from the experience you expected from us.
Your feedback regarding the delivery service is very important to us, and we will continue working with our logistics partners to improve the shipping experience for our customers.
We sincerely apologize again for the inconvenience and greatly appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
Still wobbling
I give 4 stars, because even with your case the phone stills whobLe, but que quality is good
23 April 2026
Reply from Torraslife
Dear Valter,
Thank you very much for taking the time to share your feedback with us.
We are glad to hear that you are satisfied with the quality of the case. At the same time, we also appreciate your comment regarding the phone wobbling slightly while using the case.
Your feedback is very valuable to us, and we will share it with our product team for future product improvements and design optimization.
Thank you again for your support and for choosing TORRAS.
Best regards,
Wendy
TORRAS Customer Support Team
Great quality and smooth overall experience
I had a good experience with Torraslife. The product quality felt premium and matched the description on the website. Delivery was quick, and the packaging was neat and secure. Customer support was also responsive and helpful when I had a question about the order. Overall, the experience was smooth and reliable, and I would consider buying from them again.
23 April 2026
Reply from Torraslife
Thank you so much for your thoughtful feedback and for sharing your experience with Torraslife!
We’re delighted to hear that you were satisfied with the product quality, fast delivery, secure packaging, and our customer support team. Providing a smooth and reliable shopping experience is always our goal.
We truly appreciate your support and are honored to know that you would consider shopping with us again. If there’s anything we can do to make your next experience even better and earn that fifth star, please feel free to let us know anytime.
Thank you again for choosing Torraslife!
Reply from Torraslife
Thank you so much for your wonderful feedback! 😊📱
We’re thrilled to hear that you’re enjoying the protection and design of your iPhone 17 Pro case 🙌 Combining strong protection with a sleek look is exactly what we aim for at TORRAS.
Your support and satisfaction truly mean a lot to us 💙 Thank you again for choosing TORRAS!
Excllent cover
22 April 2026
Amazing case
The case is light, yet strong, and the stand is durable, clicks in place. Overall, very satisfied with this case.
23 April 2026
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