First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... See more
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Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more
Great experience (again) from Tortoise & Black. Just received my 3rd pair of new varifocals from them and they are perfect. I'm not sure how they manage to get varifocals right every time from a photo... See more
Was a bit dubious at first to order from a company I'd never heard of but the reviews were good so took the plunge and I have to say I was very impressed,very quick delivery and yes the ray bans are g... See more
Company details
- #20 of 51 best companies in Sunglasses shop
- #18 of 44 best companies in Glasses store
Written by the company
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Written by the company
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contact info
Great North Road, PE8 6BX, Peterborough, United Kingdom
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy delivery and amazing customer…
Speedy delivery and amazing customer service. Special thanks to Ellie who was so helpful.
20 March 2025
BRILLANT......fantastic value for money…
BRILLANT......fantastic value for money and fantastic service. FIVE STAR PLUS
27 March 2025
I'm so happy with my purchase
I'm so happy with my purchase! All great - from ordering to delivery to finished product, and the glasses are perfect. 10/10 Experience! Thank you.
15 April 2025
Unprompted review
Definitely fake
Quick delivery but definitely fake. I put the original ones next to the one I got delivered and there’s a few differences with the font size and one spelling mistakes. Not paying 200£ for fake sunglasses. Really not sure why there are no negative reviews.
11 April 2025
Unprompted review
Reply from TORTOISE+BLACK
Dear Laura,
Thank you for taking the time to leave a review. I am sorry to hear you are not entirely satisfied with your Saint Laurent sunglasses. We do not expect any of our customers to keep a product they are not happy with, so I will arrange for Ellie (our head of customer services) to reach out to you on Monday morning to discuss your situation and arrange a return as required..
That being said, any questioning of the authenticity of the products we sell is a matter we take incredibly seriously. I can categorically state that we only ever sell authentic eyewear, and we are an authorised retailer for all of the brands we supply. For Saint Laurent, this is something that can be verified with Kering (the parent company of the brand, as well as the owner of Gucci, Bottega Veneta etc). Please feel free to reach out to them directly if this would help put your mind at ease.
We are incredibly proud of the reputation we have built up over the years. Our 4.9/5.0 rating on Trustpilot is testament to this, and hopefully can be seen as evidence of our commitment to providing a reliable, premium customer experience - as well as exclusively supplying authentic products.
Please do not hesitate to contact me directly if you wish to discuss this matter further, or if there is anything else I can do to help.
Best wishes
James Coakley
Director
Great service
Great service. Decided to go for another colour and return was very easy.
19 March 2025
It was perfect 🤩!
17 March 2025
Wow… brilliant company and care!!!!
Wow, quality customer care, top quality products and fabulous prices. Thank you!!!!!
24 February 2025
Great shop
Great shop - highly recommended, really helpful customer service, fast delivery, good quality glasses, overall excellent - thanks John
5 March 2025
Fast postage & great sunglasses
Fast postage, ordered some Gucci sunglasses that seemed too good to be true from a price perspective. They are perfect, fantastic service and product.
5 February 2025
Great company
Great company, everything was A1 from costumer service response to shipment, highly recommended top
10 February 2025
Excellent service and prices
Excellent service and prices . Been going here for several years now would highly recommend
27 January 2025
Slow and poor with communication
It took over a month from ordering my glasses to receiving them. Often, updates were provoked by my enquiries about the order.
I used this company a few years ago and the service and product were excellent. This time around, the experience was awful. I need to get new lenses online for my old glasses but I'll do this via another company.
Sadly this is the last time I'll be using Tortoise and Black.
28 December 2024
Reply from TORTOISE+BLACK
Hi David,
Thanks for taking the time to leave this review.
I am sorry that your most recent experience fell below our usually excellent level of service . As per my email sent on the 23rd of January, the original lenses ordered did not meet the standard that we expect from our labs and a new set was ordered thus causing the delay.
We never wish to leave our customers unsatisfied, i have called this morning, left a voicemail and follow up email, please feel free to contact me directly when convenient.
Kind Regards
Ellie Jones
Customer Service
Just the super service and good…
Just the super service and good product. Will revert!
25 December 2024
Ordered a pair of Tom Ford prescription…
Ordered a pair of Tom Ford prescription glasses. Have always used an optician before so was a little nervous about what I would end up getting.
I needn’t have worried tho. Tortoise and black ordering system is easy and user friendly. Upload your prescription and off you go.
The glasses have been delivered quickly. The product is genuine TF and the saving was £160 vs my regular and competitive high street shops
21 December 2024
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