First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... See more
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Review summary
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Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more
Great experience (again) from Tortoise & Black. Just received my 3rd pair of new varifocals from them and they are perfect. I'm not sure how they manage to get varifocals right every time from a photo... See more
Was a bit dubious at first to order from a company I'd never heard of but the reviews were good so took the plunge and I have to say I was very impressed,very quick delivery and yes the ray bans are g... See more
Company details
- #20 of 51 best companies in Sunglasses shop
- #18 of 44 best companies in Glasses store
Written by the company
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Written by the company
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contact info
Great North Road, PE8 6BX, Peterborough, United Kingdom
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service. Rapid delivery and delighted with my tom ford frames
13 December 2024
Excellent customer service
Excellent customer service, found exactly the sunglasses I wanted as a gift at a great price. Delivered next day brilliant service.
Will recommend to my friends.
Many thanks
10 December 2024
Fast and efficient service
30 November 2024
Fantastic customer service.
30 November 2024
Really fantastic I would highly…
Really fantastic I would highly recommend.
Lost my sunglasses case so called the shop to ask if they had one in stock and if there was any issue to send me one. The lady I spoke to was extremely kind and arranged a next day delivery !
18 November 2024
Still awaiting a refund for glasses…
Still awaiting a refund for glasses I’ve sent back. Sent many emails but no one is responding to me. Not happy.
1 November 2024
Reply from TORTOISE+BLACK
Hi Oliver,
Thanks for taking the time to leave a review. I have looked through your order notes and call logs, and can see that Ellie (our head of customer service) has tried to reach out to you by email and telephone on a number of occasions last week. There would appear to be an issue with the number provided, and we suspect that the emails may be ending up in your junk folder.
To move things forward, we would ask that you call us at a convenient moment on 01780 433033. Ellie has all of the information, and is keen to resolve this. Having been unable to reach you last week, Ellie did issue a refund on 05/12 for the price of the frame. However, it would be helpful to understand the reason for the return, so we can discuss the situation around the lenses.
We are proud of the customer service we offer, and never want anyone to leave us with a sour taste, so we are incredibly keen to make contact with you.
Kind regards
James Coakley
Director
Great company
Great products, great prices and fast delivery service 👍 big thumbs up
12 November 2024
Cheaply made
Ordered some prada eyewear glasses. There is no way on this earth these are real prada frames. The whole thing was cheap plastic from the case to the frame. I can’t believe the amount I paid for these!! I’ve had better quality glasses for under £10. The prada sign was already rubbing off on both the frame and the case when I hadn’t even tried them on yet. Booked a Royal Mail collection within 20 minutes of them being delivered.
2 stars given for the smooth and fast delivery process but 0 stars for the item I was sold!!
22 November 2024
Unprompted review
Reply from TORTOISE+BLACK
Thank you for taking the time to leave a review. I am really sorry to hear you were not satisfied with the Prada Linea Rossa glasses ordered this week. We do not expect anyone to keep a product they are not entirely satisfied with, so naturally we will issue a full refund for the glasses (including the returns service) once they arrive back with us.
As an authorised online retailer for Prada and all of the other brands we work with, we only ever sell authentic products. As I am sure you can appreciate, this is an area we take incredibly seriously, and we are proud of the reputation we have built up over the years.
Moving forwards, we will certainly pass your feedback onto Luxottica (who hold the global licence for Prada eyewear) about the quality of this product and the case they provide. To manage expectations, Prada Linea Rossa is the Prada Group’s diffusion line, so it is a different proposition to the mainline Prada collection. That being said, Prada Linea Rossa is a popular range for us, so we will certainly look into this particular model.
I know that Ellie has already tried to reach out to you this afternoon. Please do not hesitate to either come back to Ellie, or contact me directly, if there is anything we can do help or if you would like to discuss the matter further.
Best wishes
James Coakley
Director
Excellent company to deal with
Excellent company to deal with. Customer service was brilliant, answered all questions I had about my prescription glasses and delivered promptly. No hesitation in recommending.
7 October 2024
Super speedy and friendly
When I ordered my Le Specs prescription sunglasses from Tortoise and Black earlier in the year I was delighted, they were perfect and so was gutted when they snapped in half a few months later. After contacting customer services I was over the moon when optical assistant Ellie Jones promptly responded. Within no time I had a new frame so really can't thank her enough great service !
31 October 2024
Unprompted review
Great price and delivered as promised
13 October 2024
Just what I wanted at a great price.
Website was extremely user friendly, glasses I wanted were over 200 less than in the opticians. I was skeptical at first but after reading the reviews I decided to order and was not disappointed. Thank you very much.
12 October 2024
THE REAL THING!
Ordered frames I’ve been searching for, in shops, internet, for last year!
Suddenly THERE! THEY! ARE!
They arrived quickly!
Absaloutely the REAL thing!
So, so pleased.
So, NEVER give up!
8 October 2024
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