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TotalAV Reviews 136,878

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the software intuitive, easy to use, and simple to navigate. Many people appreciate how the product runs quietly in the background, effectively protecting their devices without slowing them down. The service is often described as excellent, with consumers noting its efficiency in keeping their computers, tablets, and phones safe and secure. However, some customers also noted issues with the app and pricing. A few people found the installation process confusing, while others expressed dissatisfaction with unexpected price increases upon renewal or being charged for services they did not approve.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers find the software easy... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in keeping... See more

Application

Reviewers mention ambiguous feedback about the app. Some customers praise its ease of use, effectiveness in... See more

Price

People report ambiguous experiences with price. Many customers praise the initial pricing, finding it... See more

Service

Clients share positive opinions on service, often highlighting its ease of use and excellent protection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Total AV has been my computer security utility for two years now on all my computers. They have provided immaculate protection without interfering in my activities. My desktop which I use as my primar... See more

Rated 5 out of 5 stars

Marvellous piece of software, I was so used to having to resort to Ctrl-Alt-Delete and then again Factory reset and I've had no problems since I uploaded your rescue package. I've had no problems for... See more

Rated 5 out of 5 stars

I've using the program for about 5 years. Not one single issue with malware or viruses. The app blocks site that are potentially a threat. There are other nice features that clean up your system and i... See more

Rated 5 out of 5 stars

Total AV working in the background is better than hiring a fulltime maid! Your background spellcheck is also the tops in correctsing the addled wonderings of an ancient brain! Thanks


Company details

  1. Software company
  2. Computer service
  3. Computer Software Shop
  4. Software Vendor
  5. VPN Service

About TotalAV

Written by the company

Get Total AV

Award-Winning Antivirus & Security Software

Real-Time Protection from Viruses, Malware & Online Threats

A global security technology company providing hassle free cybersecurity for our users. Premium users can benefit from an extensive anti-malware database which provides advanced real-time protection ensuring full protection from harmful threats and viruses. Our antivirus is trust by millions of people across the globe.

We are one of the fastest growing antiviruses on the planet. Our initial focus was on developing an industry leading antivirus, since then we have developed an array of security tools to provide a fully comprehensive security capable of preventing even the most advanced cyber-crime attacks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137k reviews

5-star
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Asks customers to review

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Rated 3 out of 5 stars

I am new to this software,which I have…

I am new to this software,which I have just downloaded today.I am hoping to have good service from Total AV as we go along.

20 May 2026
TotalAV logo

Reply from TotalAV

Hi Bharat,

Thank you for taking the time to provide us with your feedback. Your suggestions and comments are highly appreciated, and we want you to know that we will carefully consider them.

At TotalAV, we are fully committed to the continuous improvement of our products and services, and your feedback plays a crucial role in this ongoing process. We genuinely believe that your input helps us gain a better understanding of our customer's needs and expectations, and we take your suggestions very seriously.

For your convenience, we invite you to visit our Help Center at help.totalav.com. You'll find a collection of informative articles addressing common issues our customers may encounter. Once on the page, simply navigate to the 'TotalAV Technical Support' tab, and you'll discover topics that are directly related to your specific issue.

If you have any additional comments or further suggestions, please do not hesitate to contact us.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

faithful company

16 May 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello Adam,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 1 out of 5 stars

Trying to cancel my subscription with…

Trying to cancel my subscription with my account with your company is difficult. I want you to discontinue taking funds from my account please and thank you

20 May 2026
TotalAV logo

Reply from TotalAV

Hi Inez,

Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.

Your account has been fully cancelled and no further payments will be taken.

To ensure you receive our message, please check both your spam folder and your inbox. Sometimes, our emails may be filtered into the spam folder by email providers. If you don't see our email in your inbox, it's a good idea to review your spam folder and mark our email as 'Not Spam' to ensure future communication reaches your main inbox.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

Great Discount to Renew

I was nearing the end of my subscription and was canceling TotalAV to install the new online security app but TotalAV offered me 80% off if I renewed with them. That's great customer service! So I took the offer and renewed.

20 May 2026
Rated 1 out of 5 stars

Extremely poor taking re occurring card…

Extremely poor taking re occurring card payments without consent and when you try to cancel on the app it's not signposted to unsuscribe. They have taken over 6 payments sporadically at diffrence amounts without my consent. This is very bad and refunds and cancellations barriers

18 May 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello Info Eeaps,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

TotalAV is one of the best Antivirus's…

TotalAV is one of the best Antivirus's I've ever had so far, and it's only been 2 days! Recommended by The Cyberguy himself. It's his #1 go to AV also. I figured if it's good enough for him? It's good enough for me too!
The pricing was incredible for the service at only $19.00 for the first year. Just awesome!
It has everything I needed in an AV and more. I've had a lot of issues with scammers, hackers, and more because my personal information has been on the dark web for quite some time now. Finally after years of fighting them off on almost a daily basis I'm starting to see some relief!
And just to think: I'm possibly headed back to College to work on my Degree in Computer CyberSecurity! TotalAV, I might just get a few pointers from you before doing so too! Thank you TotalAV! AWESOME product! I highly recommend TotalAV!!! Mr. Crum...

19 May 2026
Rated 1 out of 5 stars

Totalav did not find ANY of the viruses…

Totalav did not find ANY of the viruses that I had and the software was always begging for an up-sale

19 May 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello David,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

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